Självscanningssystemet
Dess för- och nackdelar
SjälvscanningssystemetLönsamhetSnittköpKundfrekvensPersonalkostnaderArbetsbelastningArbetsskadorStressKontrollbehovSmidighetBehov av händer
The purpose with our thesis is to understand and explain the advantages and disadvantages there is with the self scanning system. The advantages and disadvantages we will highlight from three different angels; the store management perspective, the staff perspective and the customer perspective. These three perspectives will together form an overall perspective over the advantages and disadvantages as the self scanning system has contributed with. Finally we will highlight the differences and resemblances we have found between the perspectives.Through a qualitative approach we have gathered data to our thesis. Furthermore we have based our theory chapter and our empirical chapter on the base of Grounded Theory. Through this theory we have related the perspectives with each other. We have used semi-structured interviews, both personal interviews and interviews by e-mail to gather our empirical material. Afterwards this has resulted in an analysis and a conclusion.The conclusions we can draw after our analysis are; from a store management perspective the self scanning system has contributed with a higher service but to a high cost. Furthermore has the self scanning system reduced the work load for the personnel but increased the stress factor. The customers on the other hand have experienced the self scanning system as a more flexible system. Still the fruit and vegetables department got to many elements.