Psykisk ohälsa i primärvården
en litteraturstudie om patienters upplevelser av mötet
Mental illnessPrimary health carePatient experienceCommunicationPerson-centered carePsykisk ohälsaPrimärvårdPatienters upplevelserKommunikationPersoncentrerad vård
Background: Mental illness is a growing public health problem which can cause significant disabilities and lead to poor quality of life. As primary care nurses often are the first to encounter these patients they need knowledge to be able to respond appropriately to this group.Aim: The aim was to describe how the sufferer of mental illness experiences the introduction to primary care. Method: The literature review was based on the results of 11 scientific articles which were analyzed with the inspiration of a metasynthesis method.Results: Four categories emerged: the experience of being treated like a human being, the importance of a therapeutic space, the experience of time and availability as well as the importance of competent personnel and the importance of continuity. Patients described different aspects deemed important when encountering nursing staff. Conclusion: Patients experienced that they received good care when they felt listened to and seen as individuals with their own thoughts and feelings. Person-centered care lead to patients feeling acknowledged.