Navigera rätt med användaren
Användarinvolvering inom produktutveckling
This Master Thesis has been carried out in cooperation with Silva Sweden AB. A companywhich manufactures products like compasses, pedometers, headlamps, hiking poles and otherequipment for the out door life and navigation. The purpose of the project has been toassemble methods and models which support user involvement in Silva?s design process.Thus, to increase the number of products with purchasing power, enhance product quality aswell as increase foundation for new product ideas.The focus through out the project has been to assemble a pallet with methods for userinvolvement and from this select a few methods that will fit the company. The purpose of thepallet is to be accessible for the company during their work of change with the design processthat has been going on and will be in the future. To be able to select the best suitable methodsfor Silva a thorough pre-study have been carried out. It included for example interviews,essential literature and research findings. To gain an understanding of Silva and the workingprocedures interviews at Silva were implemented and the outcome is an analysis of thepresent situation. Interviews have also been carried out at companies which are user entered.During the project three improvement areas have become clear;new product ides, marketinterestand product quality. These areas can be improved by involving the user in thecompany?s design process. The authors together with Silva have found the following methodsmost suitable; surveys, cultural probes, personas, observations, focus groups and prototypetesting.