"Man vet inte vad man inte vet". En studie av informationsflödet inom Gatukontoret i Borås Stad
The aim of this thesis is to examine the flow of information in an administration of the municipality Borås Stad. To achieve the aim the following questions were asked: How accessible is information? How is information used in the organisation? How is information communicated? Totally sixteen qualitative interviews was accomplished with employees at the administration. The results of the interviews show that there is a difference in how much and what sort of information the respondents use. They all seem to prefer information to be communicated face to face if possible or over the phone. Problems that arose was that the flow of upwards trough the organisation is filtered. Though one of the aims of internal information is to bring the parts of the organisation together the flow of information is not very smooth. It was also stated that all of the respondents wanted more information about plans for the administration. Even when the respondents had access to information did problems arise since many of them found it difficult to assimilate the content. The interviews also shows that some of the respondents wish for the organisation to use more of electronic resources while others wants it to be like it is today when most information is to be found in paper documents. Many of the information problems in the administration can be solved by developing the already existing intranet. All of the staff in the administration should work for a better insight in how information is best mediated, in spite of making it possible for the receiver to make the information his own knowledge. It is also important that the administration try to find ways to make the information flow smoothly.