Kommunikation mellan bank och kund
en studie angående kommunikationen mellan gymnasieelever och banken
The purpose of this thesis was to investigate the communication between banks and their customers. Delimitations were made and the focus became towards upper secondary school students. The study was based on two interviews with bankers on different locations and with different stature, and a focus group consisting of eight upper secondary school students. The conclusion of the thesis was that there are certain problems in the communication between banks and upper secondary school students. The bank didn?t always communicate on the same level as the students when they presented their proposals. It also came to light how the bank contacted the customers, how the customer wanted to be contacted and how the customer contacted the bank.