Kommunal IT-samverkan. En studie om barriärer vid implementering av IT-tjänster inom kommunal verksamhet
Economic changes, globalization and an aging population are phenomena that haveaffected the municipal development in the late 1900s. To address these challenges,cooperation in specific areas between municipalities in the 1990- and 2000's hasincreased. This is referred to in the literature as municipal cooperation. IT is one ofthese areas of collaboration and is seen as a potential solution to streamline municipaloperations. IT implementations are often complex projects involving a large number ofpeople. To achieve a good result the actors involved must be aware of the barriers thatmay stand in the way of successful IT implementation. The thesis aims to identify thebarriers to implementation of IT services within the public sector and providessuggestions on how these barriers can be overcome.In order to for fill the study aim we conducted a case study based on interviews withprofessionals representing the municipal school authority and the municipal companythat provides IT operations and services. The analysis and interpretation of theinterviews resulted in four main barriers related to hamper successful ITimplementation. The main contribution of the study is to increase knowledge about thechallenges that arise in the implementation of IT services within the public sector. Keywords: Municipal cooperation, municipal ICT cooperation, implementation,barriers, school