Kartläggning och utvärdering av produkter och tjänster kopplat till begreppet Smart Grids
The Smart Grids development is driven by forces concerning safe electrictransmission done in an energy efficient way. Vattenfall Eldistribution AB has a visionto transform their electricity network into Smart Grids. To invest in Smart Grids theyhave a need to show their customers what advantages they will get from thedevelopment. This led to the formulation of this dissertation project where the aim isto identify products and services related to Smart Grids that will increase thecustomer satisfaction for Vattenfall Eldistributions private customers.The project started with a mapping of existing products and services on the Swedishelectricity market. From the mapping several development possibilities for VattenfallEldistribution were identified. Two of these development possibilities where analyzedmore deeply as they seemed to have a grate possibility to fulfil the aim of the project.The two services that where studied more closely were follow-up on new electricityconnections and an electricity usage report. The two services where analyzed from amarket, organisation and strategy perspective.The findings from this study show that Vattenfall Eldistribution should introduce anelectricity usage report for their private customers and that a pilot project should becarried out for follow-up on new electricity connections.