Informationsförmedlingen till Försäkringskassans handläggare
The main purpose of this master thesis is to study the information support by the head office of the Swedish social insurance office to its administrators. The thesis only focuses on information that concerns laws, regulations and instructions. The study is based on an interview with the head of the division of law at the social insurance head office and a questionnaire answered by administrators in four different counties. The purpose with the interview was to find out about the information strategy of the head office and in the questionnaire the administrators could describe their opinion of their information support. Our special interest was the information channels and how the administrators were able to absorb the essential information. The result of the research was that the administrators were quite satisfied with the information support but they had difficulties in using the information channels. According to the head office the main channel is the intranet which the administrators found difficult to search and they required a better structure. Another problem was the lack of time and to heavy burden of work. The authors mean that the Swedish social insurance office should gain a lot by invest in an intranet with a proper structure that better could support the administrators information need, this would also lead to a great saving of time.