Färdtjänst ur brukarnas synvinkel. Perspektiv på beroende, oberoende och tillit
DependenceEmpowermentIndependenceMobility serviceParatransit serviceTrustBeroendeOberoendeFärdtjänstTillitTrygghetFärdtjänsten
This study concerns paratransit service in a relatively small municipality in Sweden. The aim of this study is to describe the user's experience of paratransit service. The question formulation is mainly built around the user's experience of paratransit service and their view on what impact paratransit service has on their lives. The empirical data consists of ten interviews with ten different paratransit service users with ages ranging from 25-95 years. The data has mainly been analyzed through concepts of independence, empowerment and trust.
The result of this study shows that paratransit service in many ways can be described as a crucial part of the users' lives. The result also shows that paratransit service generates a sense of independence in many ways, enabling the user to carry on with their daily lives, visit friends, work etc. In this way paratransit service can be understood in terms of empowerment as a way to prevent social isolation. At the same time the user is dependent on the rules of the paratransit service organization mainly because there are no other options of transportation for the user. The user's relationship with the paratransit service raises several questions concerning trust. The question of trust mainly relates to the relationship between the user and the driver. The study shows that trust is a key factor for the user's feeling of security.