Får vi se ? datakvalité. Effektivisering av supportprocessen hos Tunga Maskiner AB
Inadequate data quality has a negative effect for organizations, however utilization of modern technology and data analysis may shape new values for organizations. Our research has found that the quality of information in field reports for error reporting varies significantly. In many cases, the information in the field reports are deficient in such way that the field report need additional information from the sender, thus risking prolonging lead times in the error reporting process. More efficient use of information has become possible with today?s technology. We have developed the CARO-concept which fetches a health report directly from an embedded system, establishes a field report and sends it to the recipient. The field report is available to the recipient by a searchable web interface. Trials with an empirical partner have shown that our concept makes it easier for users to establish a field report, thus making the error reporting process more effective. Also, with health status being fetched and added to the field report directly, we significantly increase the overall data quality in the collected field reports. Furthermore, no additional hardware is required for the product which mean that the cost of the product remains the same, but the value of the product increases. The CARO-concept has been developed with regard to the domain of its use and with great consideration for users and user experience.Keywords: data quality, information flow, health check, error report, usability, smart phone, embedded systems