En bra Chef går hem
- en undersökning av Landstinget i Värmlands chefsbrev
Internal communication is very important for the success of an organization. The county council Landstinget i Värmland is a large organization with many managers on different positions. Every one of these managers gets an email every week, with the message that a new manager letter, called Chef, is published on the intranet. With my paper I am examining what the managers think of this letter, how they use it and if managers on different positions differ from each other in opinions about and use of the letter. I want to find out if there is a need of Chef as a part of the internal communication of Landstinget i Värmland.To answer these questions, I have chosen a quantitative method in the form of a questionnaire which is send to all the receivers of the manager letter. The result shows that Chef seems to be a largely successful information channel. A majority of the managers look through at least most of the issues, think that most of the contents is important to read and do not think that another channel could replace the manager letter. The majority also find the contents topical and reliable and find it rather useful.A clear purpose of Chef is that the managers should read it and then inform their co-workers. The result shows that a majority of the managers inform their co-workers but I think there are too many that do not. The managers? communicative responsibility should therefore be more clearly described so they understand what is expected from them. Moreover they should be supported to develop their communication skills.The differences between managers on different positions are not that big but they do exist. The division managers who are high up in the hierarchy and are included in a managerial body are more content with Chef than what the head of departments and the managers of service works are who are more distant from the management. Those who are responsible of Chef should consider how these differences could be reduced.Problems shown should give occasion to improvements but is not reason enough to stop the publication of Chef, which is a well established channel. Obviously, there is nothing like a good Chef.