Effektivisering av den administrativa delen av orderprocessen
En fallstudie på Sandvik Wire
Sandvik Wire needed a review of the administrative part of the order fulfillment process and especially the work around packing and the inventory of finished goods. Therefore we acquired the assignment to investigate the administrative part of the order fulfillment process in the company with the purpose to identify potential for improvement. This investigation was performed with focus on the terminal and packing functions. The purpose with the investigation was also to identify critical factors for an efficient order fulfillment process and investigate if information quality is such a factor.Data was collected through interviews and observations on Sandvik Wire. With the help of this data the information and material flows was mapped, the work within terminal and packing, and adjacent functions was investigated. Through analysis where the collected data was compared with information from literature studies the information quality within the company was investigated and critical factors for an efficient order fulfillment process could be identified.There are several dimensions of information quality and within Sandvik Wire deficits in three dimensions was identified. These are timeliness, accessibility and completeness. The causes for these deficits are inefficient information systems and manual handling of information. In this report we present suggestions for how these deficits can be corrected.We have also investigated the cooperation and communication within the company. A conclusion is that the information quality, communication and cooperation are interdependent. These factors also have a significant impact on the efficiency in the order fulfillment process and can therefore be seen as critical factors for its efficiency.