Drömjournalen
En studie av vårdmedarbetares upplevelser av samtida och framtida vårdkommunikation
EhälsaE-hälsaJournalsystemVårdVårdkommunikationVårdtjänsterKommunikationSjukvårdPatientinformationJournal på nätetJournalhantering
The effectiveness of communication in the Swedish healthcare system context has long been the subject of debate. Issues stemming from usability, accessability and interpretation affect the lives of patients, and yet the vocal groups in the healthcare communication debate are patients and administrators, not healthcare professionals. With the advent of eHealth services and new demands being put forth on the ability of healthcare professionals' to handle increasingly numerous and innovative systems, it is of more importance than ever to understand the healthcare professionals' work context. This article is based on interviews with five healthcare professionals concerning their views on electronic health records (EHR), eHealth services, trends in healthcare services development in Sweden, as well as their views on the future of eHealth solutions and health information technology (HIT). Analysis of collected information shows an apprehension among healthcare professionals towards electronic communication, as well as a dissatisfaction with the usability of modern healthcare systems. Sentiments are generally favourable towards eHealth solutions however, and most negative criticism of modern systems appears to stem from a frustration with being given less time with patients, as well as fears of compromising patient integrity. Results point toward healthcare professionals' being an untapped resource in the context of healthcare communication development, though major changes would have to occur in the distribution of demands on the healthcare professionals' time, as well as a shift in the way we view healthcare communication, from more traditional means, to modern, interactive systems.