Bemötande och inflytande inom äldreomsorgen är ju bra, egentligen.
En kvalitativ studie om bemötande och inflytande ur ett brukarperspektiv
In this study we have investigated how care users in a nursing home experience their possibilities for influence and treatment from the staff. The study was conducted through focus group interviews with six participants who we met on four occasions. Questions the study departs from are: How do users experience their opportunity to influence? How do the users experience the treatment from the staff? The study has a qualitative approach and has been analyzed by means of symbolic interactionism, with an emphasis on the Self. Our results demonstrate that in situations of good treatment there is also a good influence. The two concepts are interdependent. Care users generally experience a good treatment from staff. What contribute to a poorer treatment are situations of stress or when the users' self-image is at stake. They would rather not talk about occasions of inferior treatment and chose to focus on what was good to be able to deal with the bad. When it came to influence the users sometimes lacked important information needed to make a decision and left decision-making over to the staff.