Att bli värdigt bemött
En tvärsnittstudie om bemötande på akutvårdsavdelningar ur patientens perspektiv
DignityDescriptive cross-sectional studyParticipationPatient perspectivePatient-nurse relationshipBemötandeDelaktighetDeskriptiv tvärsnittstudiePatient perspektivVärdighet.
Previous research and patient complaints to the Swedish Patient Support Committee shows that there is a lack of substance in the patient-nurse relationship. This may suggest that it can be difficult for health care to live up to health-care law which requires it to be of good quality, based on dignity and respect and designed so that the patient is an active participant and can make their own decisions when it comes to their health care. For a better understanding of what a dignified patient-nurse relationship is, this study aims to clarify what the patient values as good patient-nurse relationship and describe how they have experienced the patient-nurse relationship during their stay at an emergency care department. The study is a descriptive cross-sectional study with a quantitative approach, where the population consisted of patients who were cared for at an emergency care department in the County of Västmanland, Sweden during 2007. The sample consisted of 93 patients which were asked to answer a questionnaire. The results show that patients who were cared for, answered positively in terms of the patient-nurse relationship, when they felt welcome to the department (62,1 %), when they were treated with deference and respect (59,3 %) and when the nurses showed they cared (57 %). A total of 11 % of the patients experienced a violation of their integrity and a sense of powerlessness towards health care. The results confirm previous research which emphasizes the importance of paying attention to patients' needs and requests before the dissatisfaction and lack of good patient-nurse relationship has arisen. This is necessary in order to improve and develop the positive experience of caring for the patient, and thus raise the quality of care.