Income support is often described as the community?s farthest protection, as a last economic way out. From the clients perspective it´s very important to get possibility to an equivalent and correct assessment. Even if it´s an individual assessment the individual social worker´s assessment should not be different than other social worker´s, this from two aspects ? quality and the rule of law.

The focus of this research is to investigate how the client's emotions can affect the social worker and how the social worker manages these feelings in order to make the right decisions. We have used a qualitative approach in our investigation. We have interviewed six social workers at social welfare bureaux in southern Sweden. Our theories are ?Nai?ve Theory? and ?Affect Theory?.

The thesis is aiming to investigate what happens in the customer-service worker interaction when the service worker is wearing religious attributes. In order to operationalize this the Muslim head scarf, hijab, is chosen as stimuli. Reviewing previous research and theory in this field, it is clear that people have a preference for people that they perceive to be like themselves, this is referred to as homophily. Further on, the study investigates the ethnicity dimension of the service worker customer interaction. Theoretical areas of attractiveness and color are also investigated.

The intension of this study is to investigate the interaction between teachers and social workers in two diffrent countys. The study is focused on how teachers act upon suspicions when there are children at risk and what kind of support the teacher gets from social workers. Another importent question is if the teachers know what kind of rules regarding to confidentiality and if it would be better for the pupils if there were no confidentiality.To get answers to my questions, i have interviewed teachers and social workers in both countys.In this study I assume that the power has three dimensions and that there are four levels of interaction.Due to the law about confidentiality the social worker has the power over the teachers. Because the law about confidentiality it is difficult for teachers and social workers to interact.If the teacher want help from social services, she or he must call the social worker because the social worker will not call the teacher. If the social worker want to help the teacher and give her advice, the social worker can do that without breaking confidentiality.

My main purpose with this study is to investigate how the social worker relates to knowledge, power and profession. From this purpose has also the concept ?to be a social worker? emerged.The study is based on a qualitative study and consists of semi-structured interviews with seven social workers from different fields of expertise.The result of the study shows that the knowledge is dependent of different fields of expertise. But in the contact with the client, regardless of field of expertise, the knowledge is gathered through a reflective pattern. Through theoretical attempts and earlier experience from social workers, this is brought to life in this unique meeting.

This study is intended to study how the social worker in financial assistance relates to the social workers exercise of its authority, regarding the Social Services Act and the Administrative Procedures Act. In concerning how the social worker treats and handles the cases of their clients, but also what significancethe organization's policies and goals have on the social worker?s role and the formation of their professional identity. To answer these questions the study chose a qualitative approach. Because the purpose of this study is to investigate the social worker?s personal beliefs about their way of conducting social work.

The aim of this essay was to investigate how social workers, within chosen Social services districts in the northwest of Skåne, work with children placed in foster care. Our purpose was to investigate the interaction between the child and the foster home from the perspective of the Ecology of Human Development. Our questions were:* How do the social worker prepare the child and the foster home before a placement?* What kind of support is offered to the foster home with the purpose of supporting the child?* How do the social worker make the childs contact with the biological parents easier?* To what degree does the social worker work on strengthening the child's network?* Which factors do the social worker decide the allocation of support?* What do the social worker think affects the work with the foster home from a society level?To answer our question we have interviewed nine social workers. We found that the social workers were generally good at perceiving how the micro- and meso-systems, and to a certain extent the exo-system, influenced the foster child.

The purpose with our essay was to increase our knowledge about what social workers, with experience from working with drug addicts, perceive as the explanations to a person stopping the abuse and succeed in staying drug free. Our framing of the question was:- How do social workers define the term drug free?- How big a roll do the social worker believes she/he has in the process in which a person stops abusing drugs?- How do the social worker work with a person towards getting that person drug free?- What do the social worker believe to be the reason why a person stops abusing drugs?- What do the social worker perceive as helpful for a person to stay drug free?We did qualitative interviews with six social workers. Our main conclusion was that it is difficult to define the term drug free. The reason for stropping the drug abuse can vary, it can be the family situation, "hitting rock bottom", finding love or tiring.

The interest of mindfulness has grown steadily during the last two decades. Mindfulness presence in the area of social work is mostly as an intervention offered to clients. However, the purpose of this study is to examine what implications the social worker?s mindfulness may have for the relationship with the clients. There is a lack of scientific studies focusing on mindfulness and the relationship between the client and the social worker.

Purpose: To explore how the changes in work life, here represented and depicted through the concepts of knowledge work and knowledge worker, have been incorporated in the official psychosocial work environment discourse in Sweden. Methodology: Critical discourse analysis, contrasting the official psychosocial work environment discourse to literature on knowledge work and knowledge worker, to explore how employees, employers and their relations are constructed within these two discourses; focusing identity, autonomy and power. Using the constructions to make visible how they are articulated, used and dealt with in a real life case from the Work Environment Authority. Theoretical perspectives: Our social world is socially constructed and language is the main tool for constructing it. Discourse analysis is thus not just a tool for deconstructing texts but also for enhanced understanding of our construction of the world and our ability to communicate about it.

The aim of this qualitative study of service work in the private sector is to examine how the service worker experiences his/her work. There are three dimensions of the service workers experience in focus, and they are the base of my formulation of questions. The first dimension refers to how the service worker experiences the emotional labor demands from the employer. The second dimension concerns the relation between service worker and customer, from the view of the service worker. The third dimension problematizes how service workers experience efficiency.I have interviewed three call center customer workers and two hotel receptionists, using semi-structured interview technique.

The purpose of doing this research except for educational reasons is to show significant effects that make motivational work successful. The choice of subject we decided out of experience from the term of practise. The description of the subject is from the social workers angle of approach. The method we used is a qualitative study with semi structured interviews. We have looked at three different fields of social work from the view of six social workers, two from each field.

Purpose of this study is to describe and analyze school social work in rural area and being alone in social work at the school welfare/health team and how this affects the individual, professionally and privately.The theoretical framework highlights the empirical data through Goffman's dramaturgical perspective. The study highlights school social workers role on the scene as Goffman divided as the front and rear arena and how school social worker find strategies to cope with it alone work it takes to be a counselor in rural areas.One way to handle her role involves acting in one of the following three characters: the self-employed, infiltrator and tough guy.The study describes how the social worker harboring the stress in the profession; through recovery - physical and mental, on the back stage, backstage.On stage there are other players such as student health team, which also acts and affect what happens on the front stage.School social workers are working hard to position itself in relation to other professions in student welfare/health team and to have a mandate to act.In the analysis, it appears that the school social workers want a clearer role profession/ occupation profession and mandate to act, which may be complicated by today is the only counselor in student welfare/health team lacking identity. There is also a desire for further/ continuing education, but this is seen as an organizational pitfall when the manager does not have the same educational background as school social worker.Ultimately, it is the peripatetic life as a social worker at the school who is considered the most exhausting part of the work as a school social worker in a rural area. There is a great desire among the interviewed school social workers to have fewer schools to relate to and work on..

The main purpose of this paper is to describe and analyse how social worker on a specific Social Service Agency describe their experiences. My focus has been to concentrate on social worker, whose task is related to young people. The paper is presented from three different themes; work assignments, professional roles and projects in life. The central questions are; Which are the socialworker´s main tasks? How does the social worker see himself in his professional role? Have their expectations been fulfilled? Where do they get their motivation from? Which are the reasons why the job as social worker is so strenuous? I have interviewed four social workers (semi-structured interviews), and a qualitative method is used.

In the past decade there has been a considerable growth of contingent employment arrangements. In Sweden, the most common among these are the temporary-help service firms. The aim of this study is to investigate how the employees of temporary-help service firms experience their situation as employed by one company and working at another. We have used a qualitative approach to reach an increased understanding for the daily situation of the contingent worker. The essay is based on participant observations and semi-structured interviews with six contingent workers.