This paper presents a study of Scandinavian Airlines? (SAS) frequent flyer program, EuroBonus. The study describes the transfer pricing of award seats between EuroBonus and the Airlines within SAS. Furthermore, it aims to determine what effects market-based transfer pricing would have on EuroBonus, the Airlines within SAS and consequently on the SAS Group. We have found that the existing transfer pricing does not provide incentives for the Airlines within SAS to satisfy EuroBonus? demand for award seats.

The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill Airlines. In these conditions, traditional Airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service Airlines formed alliances or networks to expand the route network and to increase efficiency.

The deregulation during the last decade within the airline businesses have called upon a more fierce competition among Airlines. This fact forces Airlines to continuously focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service development and new service development at Scandinavian Airlines. Further the aim is to examine whether information derived from customers can be shown to play a more important role in either service development or new service development.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

The purpose of this paper is to examine how the traditional Airlines' strategies are affected by the low-cost carriers emergence and their business model and in wich ways they can achieve profitability. Furthermore we also want to examine the factors that affect the Airlines' efficiency and competitiveness.The results of this study shows that the growth of the low-cost carriers have affected the network Airlines' strategies as they, among other things, had to also lower their fares. This has forced them to revise their cost and efficiency in their entire operation. The result has also shown that the network companies can not come down to the same level of low costs as the low-cost carriers, and must therefore examine their ability to increase revenues instead. .

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

Frågeställning: Vilka nödvändiga förändringar behöver ett traditionellt flygbolag genomgå för att överleva inom en turbulent marknad?Huvudsyfte: Med hjälp av en fallstudie och utvalda teorier analysera och utvärdera hur väl ett traditionellt flygbolag anpassar sig utefter de rådande marknadsförhållandena på flygmarknaden.Metod: En fallstudie med SAS Airlines som studieobjekt har genomförts. Även Ryanair har inkluderats som en liten del i studien, vars syfte är att förse läsaren med en beskrivning av fenomenet lågprisflygbolag. Vidare har valda relevanta teorier utgjort ramen för insamlandet av data från rapporter av olika slag samt kompletterande information från intervjuer.Slutsatser: - Omvärldsbevakning möjliggör kundanpassningen.- Organisationsstorlek tillsammans med allianssamarbetet inger ökade möjligheter för anpassningen.- Den offensiva prispolitiken tillsammans med det förändrade resebeteendet försvårar SAS Airlines konkurrensförmåga.- Organisations- och ägarstruktur inger begränsade handlingsutrymmen.- SAS Airlines har ytterst få möjligheter till att anpassa sig efter krig, epidemier, terrordåd och oljeprissvängningar.- SAS Airlines anpassning består i stora drag av kostnadsbesparingar, kapacitetsreduceringar, kundanpassning av erbjudanden samt av en efterfrågestyrd prissättning..

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

The purpose of this thesis is to study how Malaysia Airlines communicated during the two largest crises of 2014. Key questions to be answered are: Did organizational hypocrisy occur? If yes, in what way? Which communication strategies were used? Did the company mediate an unequivocal message and how was the information framed? Did any aggravating factors, which worsened the organization?s reputation, appear? How did Malaysia Airlines manage possible rumours? Was the word contact used as a keyword? The method of choice is a quantitative content analysis and the material consists of 20 different analysis units. These analysis units were collected from social media and Malaysia Airlines website. The quantitative content analysis is based on the theory Situational Crisis Communication Theory, taken from PR, Strategy and Application, Managing Influence, by W.

The aim of this study is two folded. We wish to investigate if there is a value premium from hedging jet fuel exposure for American and European Airlines. We also seek to answer if Airlines can affect their probability to default by using Risk Management. During the period 2003 ? 2006 there existed a value premium for Airlines that hedged their expected future consumption of jet fuel.

The de-regulation of commercial air traffic in the early 1990?s lead to that many new airline companies entered the market. Many of these new actors were low budget Airlines which meant that the traditional Airlines met a new type of competition. This situation contributed to the fact that ticket prices dropped in many countries. It has become more and more common that the traveller prefers to fly with low budget Airlines rather than with the traditional Airlines.

For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.

Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from the customers is not possible to use when developing new and existing services. The information has to be analysed before it is possible to use it for service development.This paper describes if Scandinavian Airlines (SAS) uses their customers as a source of knowledge when developing new and existing services and in that case how.

The purpose of the study is to investigate and elucidate how low-cost Airlines can influence and develop tourism in a region. In order to bring about the purpose the author used two research questions. Have low-cost Airlines contributed to regional development? How many additional visitors have low-cost Airlines contributed to Stockholm? In order to answer these questions a survey was carried out at Arlanda airport and statistics were collected. The results of the study show that there has been a regional development.