Our purpose with this paper has been to analyse and discuss how motivation of the personnel affects the service quality in service companies. This has been done through two studies; a literature study with existing theories and an empirical study on the divisions of Lyckohjul and Shopping at Liseberg. In the introduction of this paper we put the question of research; why is there a need for work of motivation in service companies. When collecting information we used literature briefing, a questionnaire study and depth interviews. The literature briefing focused on the well-tried and most dominating theories on the subject motivation.

AbstractElectricity consumption is a globally increasing problem caused by the high share of electricity produced in coal power plants. These contribute to high carbon emissions when only about 1/3 of the heat generate electricity and the remaining 2/3 of the heat cools off. Combined heat and power plants (CHP) have high efficiency because they use the residual heat for domestic heating. The CHP plant often use fuels from renewable resources, giving them a lower carbon footprint, but are also depending on the heat demand. If electric powered products such as drying cabinets convert to heat powered products more environmentally friendly electricity will be produced by CHP plants, which can supplant electricity, produced from coal power plants and reduce carbon emissions.

This thesis within the field of Integrated Product development at the Royal Insitute ofTechnology, performed at Primary Development Dishcare at AB Electrolux, is supposed to finda solution to enhance the hygiene inside an Electrolux dishwasher. The outcomes of this thesisare functional prototypes to evaluate the efficiency of disinfection by the use of Ultra VioletLight and Ozone.The thesis has followed Electrolux Primary Development process, with delivarables andcheckpoints.Ultra violett light with a wavelength of around 264 nm penetrates through the cell wall ofbacteria and micro organisms and causes a molecular rearrangement of the cells DNA. Thisprevent the bacteria from reproducing and it is considered dead. Commonly used UV-C lampstransmits the wavelength 254 nm which is very close to the optimum for germicidal action.A competitive brand have reacently launched a dishwasher claiming to achieve greaterdisinfection with an UV feature. This dishwasher was tested during the thesis and proven tohave a very low effect on the hygienic result.Two prototypes were devolped and tested for UV disinfection of dishware.

Filtermaterial av 75 % torv och 25 % kolaska har använts under 2 respektive 4 år för rening av avloppsvatten från två biltvättar. Jämförelse med Kristianstads kommuns riktvärden för avloppsvatten från fordonstvättar visar att filtren fungerat. För avfallsklassning krävs kunskap om innehåll av miljöfarliga ämnen i produkter som använts i tvätthallarna. I brist på kunskap om innehåll av ej analyserade miljöfarliga ämnen i filtren anses förbränning vara ett bra omhändertagande ur miljösynpunkt, då energi och aska återvinns..

In order for a business management to be able to make informed decisions for their companies need enterprise management system regularly checked by internal audits. The aim of purpose with this work was to develop a working manual for integrated internal audits. This was done through a litterature study and interviews with auditors. An in-depth interview was conducted with an experienced auditor to get more understanding and depth of the internal audits process, and how the manual could be designed. Discussions were held with the person responsible for environment, health and safety at Swedspan Hultsfred to adjust the manual to the company?s internal management system.

The popularity of vegetated, or green roofs, has grown over the past years due to their potential function of maintaining urban environment quality. The aim of this study was to investigate if substrates with different organic material, peat and charcoal, with two contents (3 or 6 weight%) influenced the growth of the cuttings during the first critical period of the establishment. Biochar is used as amendment to agricultural soils and has, theoretically, many of the properties suitable as organic content in green roof-substrates. Peat is one of the materials that is commercially used in green roof industry. The substrate has been treated with different amounts of water.

The mining industry, in terms of ore excavation and metal production, is and has been important to the Swedish economy. In connection with the ore excavation process, large amounts of partly sulphidic waste are produced. When the metal sulphides are exposed to air and water they are eventually oxidised, which leads to the formation of acidic water with high concentrations of metal cations and sulphate ions, so called Acid Mine Drainage (AMD). This water may reach the nearest surroundings and cause negative environmental effects. By covering the waste with soil or water, the oxidation process can be minimised. At the Rävlidmyran mine in the county of Västerbotten open pit mining took place between 1951 and 1991.

This bachelor thesis delves into the role and impact of cultural dimensions, identity and leadership on post-merger acquisition in Sweden through an in-depth analysis of two companies that have undergone acquisitions or mergers. Using an abductive method, where theories are continuously adapted based on empirical data, qualitative information was gathered through semi-structured interviews with managers and employees from the two companies. The study aimed to gather well-founded insights on how corporate cultural dimensions, identity and leadership are experienced by individuals during the merger. By examining culture, leadership and identity in three different time phases of the integrationprocess, a comprehensive understanding of the integration process was achieved. The results of the study highlight that cultural factors such as leadership, culture, and identity play a central and crucial role in mergers and acquisitions. By considering and managing employees' and leaders' identities, organizations can create a sense of coherence and continuity despite changes.

The euthropthication of the Baltic Sea is a threat that is beginning to be taken seriously by the governments concerned. In Sweden, regulations concerning the allowed nitrogen (N) concentration in the effluent water from wastewater treatment plants are being tightened up. The Rimbo wastewater treatment plant has been imposed to reduce the annual mean concentration of total N in the effluent water to levels below 15 mg l-1. A more and more common way to reduce the nitrogen level in wastewater is to let the water pass through a wetland. This study investigates the possibility to build this kind of wetland at the outlet of the Rimbo wastewater treatment plant.A prestudy of the topography, soil characteristics and groundwater flow indicates that the land area in question is well suited for the construction of a wetland.

Antifouling paint containing the biocide bisTributyltinoxide (TBTO) has been used since1960 to reduce the occurrence of fouling on hulls on boats/ships. January 1st, 2003 theantifouling paints containing TBTO were prohibited. This ban covered all use of paintcontaining the substance TBTO. The ban was introduced because of alarming observationssuch as development of imposex in aquatic non-target organisms. Imposex is the impositionof male sexual characteristics on mainly female marine snails and occurs due to exposure toTributyltin (TBT).

It takes a very long time for ionizing radiation of used nuclear fuel toreturn to a natural background level, for this reason one of the requirements for theselection of the location of a repository was that the environment as well people'shealth would be protected from the harmful effect of radioactivity. This requirementmeans that the waste must be isolated in a geological formation. In Sweden therepository will be built in the crystalline bedrock. The location for the Swedish nuclearfuel repository at nearly 500 meters depth at Forsmark in Östhammar was decided 3June 2009. The repository will be located at Söderviken, close to the Forsmarknuclear power plant in a 1.90 billion year old bedrock that will accommodate 12,000tons of spent nuclear fuel.

Thid thesis concerns pre-Roman religion in Gaul, taking as its starting point Caesar's De bello Gallico. Caesar's account of the Gauls and their religious customs is compared with the accounts of Lucan, Pliny the elder and Ammianus Marcellinus. These are also compared to, and contrasted to, the archaeological evidence. There is some discussion of the nature of the common interpretations of this evidence. The concept of 'the Celts' is touched upon, since much of the relevant evidence has, in our time, been thought of as Celtic.

It takes a very long time for ionizing radiation of used nuclear fuel toreturn to a natural background level, for this reason one of the requirements for theselection of the location of a repository was that the environment as well people'shealth would be protected from the harmful effect of radioactivity. This requirementmeans that the waste must be isolated in a geological formation. In Sweden therepository will be built in the crystalline bedrock. The location for the Swedish nuclearfuel repository at nearly 500 meters depth at Forsmark in Östhammar was decided 3June 2009. The repository will be located at Söderviken, close to the Forsmarknuclear power plant in a 1.90 billion year old bedrock that will accommodate 12,000tons of spent nuclear fuel.

The purpose of this study is to investigate witch knowledge and thoughts children will have about the term of floating and sinking, and witch possibilities there is to make various knowledge visible in preschool physics through playing with water. The study also concern the differences and similarities between two different groups of age who have participated in the study. The study was carried out by an activity with participant observation and feedback interviews afterwards. The result shows that the possibilities to physics are many in preschool. The children expressed new thoughts and ideas who concern other phenomena in physics during the investigation and discussed similar experiments and material to examine.

In the next few years the pollutants loading at the Slottshagen wastewater treatment plant in Norrköping is going to increase due to the reason that one of the waste water treatment plant in the district will be shut down.A survey of how these different pollutants are divided in the treatment process is therefore necessary for mapping out both the loading and treatment efficiency.This can be achieved by studying mass balances.Mass balances were carried out for the water treatment process for the mechanical/chemical,biological and the chemical stage.The mass balance studies show that the treatment efficiency was very good. However in order for the mass balances to be quite consistent and to ensure complete coverage of results and conclusions i.e. more reliable results, sludge samples should be collected and taken at different times per day and the influent rate should be investigated.In this work mass balance has been set up in order to illustrate and identify the factors that should be considered and taken care of for further estimation using mass balances in the future. Furthermore this survey results in a calculating model for the mass balances at thisplant.This calculating model is used as a tool to facilitate future calculations for mass balances for the water treatment process at Slottshagens wastewater treatment plant.Moreover it provides a basis for carrying out further estimation of the treatment process in the near future.In this project the importance of some operating parameters was also taken in consideration.This calculating model can be modified so that calculations of such operating parameters i.e. sludge loading and sludge age can be easily performed.Such information can be used further to evaluate different operation alternative in order to ensure an optimal use of the treatment process with in the plant..