The aim with the study is to find key factors relating to internal marketing and to improve the process between the operating organization and its customers. A qualitative study is carried out within an organization active in the Swedish healthcare. The qualitative approach is carried out by collecting empirical data through observations, personal interviews and group interviews.The Physiotherapy Clinic at the Karolinska University Hospital is in the focus of the empirical study. The study locates existing differences in perceptions and comes up with recommendations for actions to improve the process of organisations within the Swedish healthcare and their customers. The study's results are that internal marketing can bring a lot to service-selling organizations and that the organizations internal conditions are as important as the external ones.Communication appears to be a key factor for an organization that has applied internal marketing.

Asperger´s syndrome is a state with certain difficulties in social relations, communication and perception. People with Asperger´s syndrome often have a special interest for a certain topic. The main purpose of this study was to describe how grown people with Asperger´s syndrome make sense of living with Asperger´s syndrome. The inquiry was based on semi-structured interviews with eight persons with Asperger´s syndrome. We reached those subjects trough interest organisations for people with Asperger´s syndrome.

Ever since its conceptual birth, the questioning of consequences due to the implementation of ideas from the reformation doctrine, called New Public Management, has been a common occurance among those who have dedicated themselves to research in superior methods of Public Administration. What this thesis aims to do is shed light upon what value-conflicts may occur within public administration organisations when they begin to idealize the rationalization of economic issues. The goal of this thesis will be fulfilled through the creation of two ideal types of public administration that exist in opposition to each other. These two ideal types will show two different views on how decision-making and organisation will be managed in their respective sectors. By doing this, there will be clarification as to what conflicting values arise with the implementation of ideas taken from New Public Management, as well as defining the fundamental difference between which ethical decision model is used..

Denna uppsats studerar formella regler och informella rutiner utifrån det institutionellaramverket med ett fusionsperspektiv. Studien har företagits med hjälp av semistruktureradeintervjuer av anställda på olika nivåer i den valda organisationen, Trafikverket. Fusionenskonsekvenser för de formella reglerna och informella rutinerna visade sig avhängigt huruvidagamla tillvägagångssätt slopats eller behållits. I organisationen vi undersökte inträffade detförra vilket ledde till att den tidigare presenterade bilden av den lösa kopplingenskonsekvenser inte gällde. Skillnaden kan förklaras av fusionsmomentet.

The Swedish public inquiries and most of the political science advocate reforms in the spirit of participatory democracy to strengthen the democracy. Although it is striking how limited and narrow the scientific documentation is in analysing the effects of participatory democratic reforms. Still, many of the local governments in Sweden are reshaping their organisations according to the participatory democracy model. Is it a trend and a symbolic action or a veritable action of good-will of the politicians?The paper argues that the idea of participatory democracy has become popular and widely spread.

In the past decade there has been a considerable growth of contingent employment arrangements. In Sweden, the most common among these are the temporary-help service firms. The aim of this study is to investigate how the employees of temporary-help service firms experience their situation as employed by one company and working at another. We have used a qualitative approach to reach an increased understanding for the daily situation of the contingent worker. The essay is based on participant observations and semi-structured interviews with six contingent workers.

Detta arbete undersöker hur man på bästa sätt informerar om ideella organisationer i syfte att öka viljan till engagemang hos potentiella volontärer.De teoretiska utgångspunkterna behandlar trovärdighet inom välgörenhet, effektivitet och amatörism, trovärdighet i text och budskapsstrategier. Genom textanalyser och kompletterande intervjuer tydliggörs hur icke genomtänkt information kan skapa en missvisande uppfattning hos potentiella volontärer. Något som i förlängningen förvirrar och försvårar rekryteringsprocessen.Resultatet av arbetet är ett informationsmaterial utformat efter fem principer för att skapa förtroende i text och form ? tala direkt till mottagaren, var transparent, förklara "hur" istället för "varför", håll det enkelt och redovisa resultaten. Detta skapar goda förutsättningar och underlättar en ideell organisations arbete..

Sharia or western equality?womenin Egyptian legislationThe Islamic law (Sharia) in most of the countries in Middle East and North Africa has been the basis for modern laws which regulate issues such as marriage, divorce and inheritance. These laws (personal status law or family law) have been debated frequently in the last decades.There are those who consider personal status law (PSL) as unjust, male-biased and discriminating against women especially in the issue of divorce. On the other hand there are voices who call to go back to the Sharia, because muslims has to follow the islamic law and its values, they are universal as they claim. In this essay I try to enlighten these two points of view which can be found in the debate in Egypt.

The purpose was to examine how the pre-schools used the public libraries in two Swedishtowns. We also examined if and how the pre-schools and the public libraries were coopera­ting.Literature showed that it is possible to stimulate children's language development and this is a duty for pre-schools and public libraries. We sent an inquiry to all pre-schools divisions in both towns. We interviewed two librarians. Our results showed that the pre-schools did use the libraries to a great extent but they didn't cooperate with the libraries in the sense that they had elaborated agreements.

Många organisationer arbetar idag på en internationell marknad och måste på så sätt också anpassa sig till det nya samhällsklimatet. Att se och arbeta över gränser, arbeta utifrån att kompetens och nya affärsmöjligheter inte har någon etnisk tillhörighet. Alla är vi lika oavsett ursprung. Det handlar om kunskap, att få individen att lära och i längden skapa en gemensam syn.Syftet med denna studie är att analysera en organisations planerade och påbörjade mångfaldsarbete samt att diskutera möjliga ytterligare åtgärder.Studien är av kvalitativ karaktär med kvalitativa, semi - strukturerade intervjuer som datainsamlings metod.Resultatet av studien visade att organisationens företagskultur och värderingar var väl implementerade men att kommunikationen behöver bli tydligare om den lyckade förändring som organisationen vill ska kunna förverkligas..

Ett etiskt förhållningssätt anses ofta vara nödvändigt för att företag ska slippa hamna i skandalernas rampljus, samtidigt som moraliska värden också kan vara en konkurrensfördel. I denna undersökning ligger fokus på hur ledarna i en värdestyrd organisation tagit till sig och använder sin organisations värderingar. Resultatet från sex intervjuer visade på en spännvidd av uppfattningar om huruvida organisationen av idag var värderingsstyrd. Många intervjupersoner tog upp organisationens grundläggande idé, och de flesta gjorde detsamma med organisationens värderingsdokument. Värderingarnas spridning i organisationen uppfattades i flera fall som begränsad.

This essay studies how and why large sports clubs from sports with a different degree of commerciality interact with their institutional surroundings in the way that they do. It compares two large Stockholm-based table tennis clubs, Ängby SK and Spårvägens BTK, with a large Stockholm-based football club, AIK Fotboll. In order to get proper data, a number of key persons within the organisations were exploratively interviewed using open and semi-structured questions, together with study of literature and other sources related to the subject. One of the key findings was that the non-profit table tennis clubs, who were expected to resemble the institution association closely, were subject to company-ization, and thus acted a lot more like the institution company than expected. The other key finding was that the football club, although driven partially like a public limited company, in many aspects placed a greater value on cultural capital than on economic capital..

The following study is dedicated to investigate what kind of problems an organisation might stumble upon in the process of implementing a policy related to information security. Alongside investigating the eventual problems occurring in the implementation process of an organisation, the study also sets out to analyse how an organisation can motivate staff in order to follow the guidelines of a policy. The collection of empirical data was done using interviews. In order to seek answers to our research questions a theoretical background is presented that illustrate the need for information security after which motivational theories are applied to our collected data.To summarise the results of the study we find a gap of knowledge between the employees of the organisation. The organisational level of an employee together with the degree of participation in working with a policy seems connected to both the employee?s knowledge of a policy as well as how well the employee are motivated to learn about and follow the guidelines provided from a policy..

Intranet is today a common technical groupware to communicate in many organisations. People can interact through the Intranet and communicate within the organization and get relevant information according to their workplace. It can be difficult to get everybody to use the Intranet as an information- and communication tool. This causes problems when people want to reach out with information. With these thoughts we entered our work at Luftfartsverket at Arlanda airport.

AbstractIn this thesis I will discuss the relationship between the European Union and the regions of Europe. The development of the European Union has meant that many decisions are taken in Bruxelles. Many actors participate in the policyprocess ranging from national goverment to policynetworks of different kinds. An emerging actor has been the regions of Europe. Their influence on the policyprocess have grown and today almost all of them are represented in Bruxelles through Region Offices.