A large proportion of businesses around the world is today ISO 9001 certified and is consequently conducting internal audits on a regular basis. It has however not been possible to conclude that internal audits always add value to the organisation, despite the large utilisation of this tool. Some authors, e.g. Alic & Rusjan (2010) and Wealleans (2000), mean that there are possibilities that internal audits may be used as a value-adding improvement tool. This has led to the emergence of this master?s thesis.The purpose of the case study was therefore formulated to examine how internal quality audits can be made more effective and used as an improvement tool.

1946 infördes en ny befattning i flygvapnet ? Fältflygare. Dessa korttidsanställda piloter utbildades fram till och med 1982, året innan den Nya Befälsordningen infördes i försvarsmakten vilken innefattade alla officerare i en och samma kategori ? yrkesofficerare. År 2008 reviderades dock befälsordningen, och sedan dess delas försvarsmaktens officerare in i två kategorier: specialistofficer respektive officer.

Problem areaAlfa Laval is a world leading company in the heat transfers area and have the vision to continue to be that in the future as well. The company has a lot of press lines where the utilization is high and also has started to become old. Prognosis shows that there is an increased demand of heat exchanger in the future. This increased demand is not something that existing lines will manage. To build new lines cost a lot of money and take time so it is essential that new lines are correct from the start and not need to be rebuilt or a lot of time spent to trim it.GoalThe goal is to achieve 100% theoretical utilization of the press (the press shall press the amount of plates it is designed for).

The subject of this bachelors degree project is an interior layout for road ambulances.Landstinget Västernorrland (LVN) wanted a layout concept that would be used to com- municate their design intentions to the ambulance producers during their purchase process.Designing ambulance interiors is an extremely complex process since there so many fac- tors to take into consideration. It ?s not just about taking the equipment and place it where there is space left in the cabin. You have to start with the user in focus and the tasks that are to be performed in the ambulance environment.It ishard to find design solutions that will fit 100% of the ambulance personnel?s working routines for 100% of the tasks.

Both serum creatinine and measuring GFR can be used to evaluate renal function in dogs suspected to have chronic kidney disease (CKD). Although high creatinine levels usually indicate renal disease, normal creatinine levels can be present in dogs with decreased renal filtration. Measuring GFR is generally believed to be the most accurate way of detecting decreased renal filtration and scintigraphy GFR using 99mTc-DTPA has been found to correlate well with the ?gold standard? inulin clearance method.When measuring GFR by scintigraphy, 99mTc-DTPA is injected intravenously and radioactive decay of technetium gives rise to gamma radiation, which is registered by a gamma camera. Pictures and curves of radioactivity in the kidneys are generated by means of a computer program.

Background: The majority of patients requiring medical attention experience some degree of pain. The nurses´ assessment of pain is crucial in reducing the patients suffering in a proper and timely manner. Previous studies have shown that the treatment of pain in a emergency situation is poorly managed. The patients´ pain experience is often under assessed and undertreated which leads to increased suffering for the patient. This results in higher costs for the health care system due to prolonged hospitalization.

Equal treatment in school is an on-going debate in the Swedish society. At the same time teachers around the country struggles to make ends meet because of a heavy workload. Voices have been raised that teachers no longer have the time to actually be teachers since they get piled up with paper work and other administrative tasks. However, schools are bound by law to take action against harassments and discrimination of any kind. There is also an overall policy in the Swedish national curriculum that every school must embrace diversity and actively teach students about solidarity and respect.

The purpose of my task was to map the pallet flows at Findus and put together as well as analyze the problems. My work has also included finding out what alternatives there are to the present pallet exchange system and suggest measures to reduce the problems.The problems can be divided into poor quality and hygiene issues. The poor quality, for instance poor strength is due to arbitrary judgements and the fact that there are companies that make a system of manufacturing forged pallets of an inferior quality compared to the EUR-pallets. These pallets are marked with stamps more or less similar to the EUR-mark and taken into the exchange system. Of course there are rules how to judge a pallet but these rules are many and sometimes indistinct and there are a lot of marks to keep track of.The most dangerous part is when the pallets lack the prescribed carrying capacity.

The increased interest in a sustainable environment puts pressure on companies in the manufacturing industry. Rexcell Tissue & Airlaid AB (Rexcell) in Skåpafors produces paper to be converted into tabletop and hygiene products. Rexcell is certified according to the environmental management system ISO 14001, gaining competitive advantages by showing that the company works toward a sustainable environment and that they follow current legislation. The activities at the company are classified as hazardous to the environment according to the Environmental code. Every year, the activities are inspected by an independent inspector.

Jag upplever det som att dagens samhälle är i ett konstant läge av förändring, vilket borde medföra att de företag som finns ute i samhälle måste befinna sig i ett konstant läge av anpassning. Utifrån det undrar jag hur företagen kan klara av att hantera de mänskliga resurserna samtidigt som de måste klara av den föränderliga omgivningen. Jag har därför valt att undersöka personalhanteringen på tre företag inom samma bransch för att fastställa ifall personalhanteringen utvecklas åt liknande håll. Eller om företagen utvecklas åt helt olika håll utan några likheter. De företag som jag undersöker lyckas uppenbarligen med konststycket att anpassa sig samtidigt som de hanterar sin personal och det jag är intresserad av är hur lyckas de med en sådan balansering.Mitt syfte är således inte att hitta ett gyllene snitt för personalhantering utan om möjligt finna liknelser mellan hur de företag jag kommer i kontakt med hanterar personal.

AbstractBackground: Cancer is a leading cause of death worldwide and accounted for 7.6 million deaths, about 13% of all deaths, in 2008. Several factors can affect patients' quality of life such as physical and psychological symptoms, relationship to people around and the environment. In palliative care professionals need to have good knowledge in order to improve patient quality of life and to give them as good a life as possible in the final stages of life.Aim: The purpose of this overview study is to describe the experiences of quality of life in patients with incurable cancer.Method: We conducted an overview study that was based on ten scientific articles. All articles are qualitative studies, from the year 1995 - 2011, and are from Sweden, Finland, UK, Canada and the USA. Qualitative analysis was used to group the various themes and subthemes for overview study purpose.

The aim of this study is to investigate how Swedish listed real estate companies use quantitative sustainability measures - mainly sustainability index with a financial focus. Sustainability management is a controversial issue that is used more and more constructive. A sustainable management approach in corporate cunduct is complex and based on a number of aspects of business visions, objectives and daily procedures. The study identifies aspects that are considered relevant in real estate companies where the selection of sustainability indicators is based on the support of scientific research in this field. The study intendeds to clarify how Swedish listed real estate companies have selected aspects and indicators of sustainability management and how these work towards a sustainable development.

Abstract ? ?Aggregate complaints in banks MIS?Date:                       June 8th 2012Level:                      Master thesis in Business Administration, 15 ECTSInstitution:                School of Sustainable development of society and technology, Mälardalen UniversityAuthors:                  Abdulla Ahmed Ibrahim         Alexis AnderssonTitle:                       Aggregate complaints in MIS ? A case study of Nordea BankTutor:                      Carl G ThunmanKeywords:               Aggregate, complaint, dissatisfaction, content analysis, Nordea, MIS.Purpose:                  The paper aims to develop a model of how Nordea Bank can monitor customer dissatisfaction through aggregated dissatisfaction analysis. Furthermore, the study aims to identify improvement proposals in Nordea based on the developed model and conducted interviews.Method:                  This thesis consists of qualitative interviews. Personnel at the local office in Västerås has been interviewed as well as Nordea?s customer ombudsmen, former office employee at Nordea, data analyst, head of customer inquiries, Professor of database technology and also a researcher in language technology.

Title:The issue of unplanned stoppages caused by failure in medical technology equipment ? A study within the hospital of Kalmar with a focus on manage-ment, security and quality Author:Anna Förster, Ambika Linder, Sandra Nyqvist Tutor:Thomas Karlsson Institution:Linnaeus School of Business and Economics - Linnaeus University Kalmar Date:2011-01-14 Purpose:The purpose of this study was to examine unplanned stoppages caused by medical technology equipment failure in the healthcare operation within the hospital of Kalmar. Our study is based on a number of specifically selected incidents which show the consequences these disruptions cause in management, security and quality within the operation. Our intention was also to examine what role the medical technology department of the hospital plays in the care production operation during these unplanned stoppages. Method:Through a qualitative study we have generated material from a number of interviews with staff working in the hospital of Kalmar.

SammanfattningSyftet med denna uppsats är att beskriva samt reflektera över hur gällande rätt har utvecklats genom rättspraxis när det gäller regleringen avseende ansvar vid medverkan till brott. Ytterligare ett syfte är att försöka tydliggöra var, och om, några juridiskt relevanta gränser mellan gärningsmän, medgärningsmän och medhjälpare kan utläsas ur praxis.För att genomföra uppsatsen har lag, förarbeten, rättsfall och doktrin studerats.De slutsatser som kan dras av praxis när det gäller gränsdragningarna är att det krävs relativt lite av en person för att han ska kunna dömas som medverkande till brott. Som utgångspunkt nämn "Rockfallet" där en man döms för medhjälp till misshandel då han hållit en bekants rock medan han misshandlar och rånar en fotgängare och där jämförelse med den straffria gärningen att med gillande min stå och se på ett slagsmål görs.I uppsatsen presenteras även flera andra rättsfall som illustrerar gränsdragningen mellan det straffbara och det straffria området.När det gäller gränsdragningen mellan en gärningsman, en medgärningsman och till viss del även en medhjälpare konstateras att praxis till viss del visar på en ojämn rättstillämpning som i några fall kan beskrivas som rättsosäker. Detta medför att några säkra slutsatser inte kan dras av materialet. Den konturen som dock kan utläsas är att ett gemensamt handlande, föregått av ett samråd, blir straffbart såsom medgärningsmannaskap. När omständigheterna medför att det brister i det gemensamma handlandet eller i samrådet blir utgången i målet i vissa fall svår att förutse.Ytterligare en aspekt är att den bristande förutsebarheten till viss del kan bero på att området endast är praxisreglerat, uttryckligt lagstöd saknas i många fall.För att komma till rätta med den bristande förutsebarheten och rättsosäkerheten är ett förslag till lösning att lagstiftaren i lag reglerar de fall där straffbarhet kan inträda trots att rekvisiten i det aktuella straffstadgandet inte uppfyllts..