This report has a purpose to identify the payment methods available for e-commerce, tosee if they fulfill certain requirements. By investigating thirty of the most popular webshops, a few primary services have been found and revised. Security requirements fore-payment systems include authentication, non-repudiation, integrity and confidentiality.Other requirements considered to be important are usability, flexibility, affordability,reliability, availability, speed of transaction and interoperability. Advantages and disadvantageshave been identified to see if the services fulfill the requirements. Also surveysof consumer payment habits have been investigated to identify the factors of decisive importanceto the usage of payment services.

Denna B-uppsats utreder begreppet användbarhet och jämför olika yrkeskategoriers uppfattning om användbarhet. Arbetet fokuserar på användandet på hemsidor. Arbetet är avgränsat och behandlar användbarhet på hemsidor och hur intervjuade yrkeskategorier resonerar kring användbarhet.Arbetet innehåller kvalitativa intervjuer, en litteraturstudie, olika metoder för genomförande av intervjuer och resultatet från intervjuerna.Resultatet visade att användbarhet är viktigt för att hemsidor skall användas. Vidare är användbarhet viktigt för att användaren skall tycka om hemsidan. En tydlig design, bra färgsättning, enkla texter, rätt bilder och god struktur är a och o för att en användare skall återkomma till hemsidan.

Företaget Ritkonsult är ett företag på Västkusten som utför diverse konsulttjänster, främst rituppdrag inom brandskydd. De har den senaste tiden sett ett uppsving för främst prisjämförelser på Internet. Detta arbete har därför gått ut på att utveckla en prisjämförelsetjänst för lokala företag på Internet. Tanken är att företag själva ska kunna lägga till uppgifter och administrera dessa. Informationen ska kunna gå att söka efter och jämföras med annan liknande information.

Portable IT devices such as laptops, smart phones and computer tablets are becoming ever more ubiquitous. At the same time, the population of the Western world is growing older, with aging bringing about changes with regards to individuals' physical and mental capabilities. These facts raises important questions about how well suited these devices are for use by elderly people. This study focuses on the cognitive aspects of the devices' usability, using the concept of mental models to analyze the users' understanding of a computer tablet. It also draws upon theory of graphical user interfaces in its analyses.

This thesis has examined the Tekla Structures modeling software and answered the question of whether it could act as a suitable modeling program for the design department at Bjerking AB in Uppsala. The method used in this work is a case study of a previous project with existing basis to work form. The demarcation of the study was to examine only the usability of the foundations of in situ concrete. The work examined three main areas within the design process. The first was to model the concrete elements then to model the reinforcing and ultimately production of the drawings. Because Autodesk Revit was the existing modeling program in the Department conducted the evaluation as a comparison between the two programs.

The purpose of this essay is to function as a guide in the future development of the Umeå University Library?s webbsite by examining its users? web experiences as well as their web surfing behaviours. In this essay, a number of opinions in usability and accessibility coming from writers and organisations are presented. Using the writers? theories and previous research, along with the results from the evalutation, the essay attempts to explain the behaviour of users when they get in touch with technology, aswell as what the web users perceive as user friendly.

During the late twentieth century, political and societal changes gave rise to an increased interest in performance evaluation in public organizations. This development also affected libraries in the public sector. The main concern for this master thesis is performance measurement in libraries. In this study two different types of libraries are investigated, one public and the other academic. My aim is to find out if and how performance measurement appears in the libraries annual activity reports.

The aim of this thesis is to, through an empirical study ofthe social tags in the City of Stockholm libraries? OPACwith critical discourse analysis, examine the social tags?linguistic design, usability, and communicative potential? all in relation to the context. It is a linguistic study andit is important to take into account that the tags are extremelyshort texts ? single-word-texts. My starting-pointis that the tags are a form of utility texts.What I find is that a clear majority of the tags are nounsand function as index terms, but that there are differencescompared to authorized index terms.

The purpose of this thesis was to examine if there where fallacies in the design solutions for the business system IFS Applications from a user perspective, and if so, correct these from a cognitive science approach.Data collection consisted of three main portions. These where; workshop, individual interviews and observations. The collected data was analyzed and resulted in identification of two main areas in the application that where found lacking.The result of the study showed that the usability for processing large amounts of data and the lack of customization where the main flaws in the application. Two low fidelity prototypes where created with the purpose of rectifying the underlying flawed design solutions that where identified from the collected data..

This degree projects made on behalf of AB Karl Hedin to find out what private forest estate owners would like to have on a forestry-related website. The reason for finding out what estate owners think of the forest websites is to meet needs of the forest owners who are customers of AB Karl Hedin. Marketing and use of the Internet for information search for products and services are two key concepts in this study. To be able to perform the study, a telephone survey was made to find out what estate owners want and what they are missing on a forest site. The survey can be summarized at following conclusion: The marketing of AB Karl Hedin website must be stronger The forest owners want more information on forest business, prices and forestry services.

This report is a part of a diploma work, conducted as a part of a Master of Science degree. The diploma work consists of a preliminary study, two case studies, a user study, a paper and this report. It was created at the Linköping University for the department of Science and Technology, in cooperation with Unilever Research in the UK, and partly with the EC founded project, Smartdoc IST-2000-28137. Hand-held, mobile devices like Personal Digital Assistances (PDAs) are becoming increasingly popular in today?s wireless world.

The aim with this independent degree project of master thesis is to find what the user opinions of the intranet in a county council is. The paper seeks how the question about how the culture in the organisation was affected by the use of the intranet. An important part is to explore the expectations and acceptance of the intranet and get a picture of which functions and services support day-to-day work with good quality. One goal is to find out how the intranet users feel that the communication, information and usability can be developed.The focus group interview is a qualitative method that has been applied for gathering data from the respondents, who participate in the investigation from the county council. The used method is unstructured focus groups containing the three dominating categories of staff in the county council.

Samtidigt som utvecklingen av IT teknologier ständigt går framåt (allt från programmeringsspråk, en ny sökmotor eller en processor) betraktar man sällan den teknologiska utvecklingen ur användbarhetsoch funktionalitetsperspektiv. Vad en processor har att göra med användbarhet eller funktionalitet kan vara bland det första som kommer på fråga. Genom att först förstå vad dessa begrepp innebär och bryta ut de viktigaste egenskaperna, växer det fram en insikt att så gott som alla teknologier berör något av de attributen som tillhör antingen användbarhet eller funktionalitet, eller också båda av dem. Detta arbete utgår ifrån ett kronologiskt upplägg och avser att belysa användbarhet och funktionalitet på webben som analyseras under perioden 19912013. Början av perioden valdes för dess rika teknologiska utveckling som skedde med en spektakulär hastighet. Den långa perioden bryts ner till mindre delar om ca 5 år, dels för att kunna jämföra perioderna och dels för att för att kunna skapa en känsla av att dessa olika perioder kännetecknar olika steg i den mer än 20 år långa tidsperiod. Genomgången av litteratur beträffande användbarhet och funktionalitet har visat att betraktningsvinkeln av problemet som används i studien är unik. Det sattes inga begränsningar för vilka olika typer av teknologier som skulle inkluderas i undersökningen.

The Mobile phone has contributed to massive changes in the way that human beings communicate with each other and is a part of society?s globalization. Opinions differ in the area of user interface where some feel that mobile phones exclude users such as senior citizens or users with an intellectual or a physical disability.Universal Design ??design for all?, is a vision that intends to bring about settings, products and services that suits as many people as possible irrespective of an individual?s needs and prospects. The criteria for ?design for all? are among other things flexibility, user friendliness, comprehensibility and a high tolerance for mistakes.The purpose of this essay was to investigate the mobile phones graphic user-interface from the theory of a universal design.

Our aim in this work has been to redesign ModernFamilies and make a user-friendly interface for people with aphasia. The focus has been to identify general issues they might face while using different technology and applications, in order to find better alternative design for ModernFamilies, with a focus on usability. To approach this issue, we used a qualitative method. Our study includes several interviews and observations preformed in conjunction with the AGNES project (AGeing in a NEtworked Society) and speech therapists. Aphasia requires simple design that in the same time gives them support to understand and use technology and different applications.