Internet is the future and VoIP (Voice over Internet Protocol) is growing in use. Companies are starting to realise the benefits with VoIP. Skype is the number one soft phone on the market but it doesn't satisfy the needs of companies (e.g. transfer calls, redirects calls and so forth) and leaves therefore a gap. The purpose of this master thesis is to provide Objektor AB (thesis initiator) with tips on how to design a usable soft phone that they know is based on relevant human computer interaction research.The method used in the thesis has been iterative development.

This report describes how the process has evolved during the creation of a new web page forthe company Scandinavian Travel Agent DMC. The design methods that have been used aredescribed and also how parts of the webpage have been created by using the design methodresults. Our reflections around design and functionality are explained and how usability hasbeen our main focus during the master thesis. We also describe how it has been to work withan external costumer and how the tasks constantly have changed and been added as theprocess has continued.The background to this work is that AB Scandinavian Travel Agent DMC need to improve theircurrent web page. This to give the clients better needed information about destinations, butalso to stand out in the competitive travel business.

Idag besöker vi inte längre webbplatser enbart via datorer, utan även mobiltelefoner och surfplattor. För att göra interaktionen på en webbplats användbar via flera olika plattformar blir det allt vanligare med responsiv anpassning. Denna utveckling ställer högre krav på den grafiska formgivaren som bör ha god kunskap om de plattformar som designen tillämpas på för att nå högsta möjliga användbarhet. En grafisk formgivare ska alltså förstå vad användbarhet innebär och hur denna kunskap ska tillämpas i designen. Kandidatarbetet undersöker vad som definierar användbarhet och vad grafisk design bidrar till i skapandet av responsiva webbplatser.

This report describes how the process has evolved during the creation of a new web page forthe company Scandinavian Travel Agent DMC. The design methods that have been used aredescribed and also how parts of the webpage have been created by using the design methodresults. Our reflections around design and functionality are explained and how usability hasbeen our main focus during the master thesis. We also describe how it has been to work withan external costumer and how the tasks constantly have changed and been added as theprocess has continued.The background to this work is that AB Scandinavian Travel Agent DMC need to improve theircurrent web page. This to give the clients better needed information about destinations, butalso to stand out in the competitive travel business.

This report describes how the process has evolved during the creation of a new web page forthe company Scandinavian Travel Agent DMC. The design methods that have been used aredescribed and also how parts of the webpage have been created by using the design methodresults. Our reflections around design and functionality are explained and how usability hasbeen our main focus during the master thesis. We also describe how it has been to work withan external costumer and how the tasks constantly have changed and been added as theprocess has continued.The background to this work is that AB Scandinavian Travel Agent DMC need to improve theircurrent web page. This to give the clients better needed information about destinations, butalso to stand out in the competitive travel business.

The purpose of this thesis is to examine and analyze how to improve the design of a Microsoft Surface SUR40 application. The application in focus was an interactive product browser developed by the company Spree, our external client. Spree is a multi-touch software provider, established in September 2010 and they expressed a need for suggestions for how to improve this application. Our work aimed at revealing how to make the application more suitable for several users and make it easier for them to interact simultaneously on the surface. From a qualitative standpoint we have examined how 17 users experienced the application.

In order to increase the independence in everyday life of the elderly population, we have developed a lifting aid for loading in the private car trunk. Independence from outside assistance affects self-esteem in a positive direction and can help increase the quality of life for a large group of individuals. As people age and experience changes in performance, it is important that aids and support is available, particularly to reduce the experience of aging and it?s increasing physical limitations. The aim was to develop a function prototype characterized by simplicity, which facilitates loading of the private cartrunk.The project was conducted at the request of Autoadapt AB, which is one of the leadingactors in car adaptations for individuals with disablilities.

Denna rapport är ett inledande steg mot att förbättra arbetsmiljön för svetsare vid påsvetsning med Uddcomb Metoden i massakokare. Syftet med rapporten är att analysera problemet med värme och dålig luft samt förklara hur och varför problemet uppstår. I arbetet ingår även att ta fram olika lösningar för att slutligen hitta ett komplett system för ventilation och kylning. Den föreslagna lösningen består av ett integrerat kylsystem och ett koncept med mindre fläktar, kallade torpeder, som monteras på arbetsplanen vilka driver ut varm och smutsig luft snabbare ur kokaren. Den föreslagna lösningen utreds även ur ett ekonomiskt perspektiv.

LIBRIS is a national library search engine offering information about 6 million books, articles, dissertations and other materials held by Swedish university libraries, research libraries and public libraries. In December 2007 a new version of LIBRIS was launched, developed with focus on usability, simplicity and accessibility. This thesis examines how the new LIBRIS is used, what is working well and what could be improved and also what the users think of LIBRIS. The following report is based partly on a study of usability and partly on a series of tests where librarians, scientists, students and developers have executed a number of tasks while thinking aloud. The users also participated in an interview.

The aim of this project is to study the work that has been done by the youth welfare to prevent accidents and to increase the preparedness in case of fire. Further the aim is to develop a basis to improve the interaction between the fire services and the youth welfare. The conclusions that were made during the project can be used to increase the safety of the environment that estates by the youth welfare..

Scania InfoMate develops web applications that support truck distributors and workshops with the necessary tools for an effective maintenance process. However, the end-users of these applications are faced with as many different graphical interfaces as there are applications. As a consequence, important effects of recognition are lost, developers spend unnecessary time designing new solutions for each application and Scania InfoMate does not present a homogeneous brand image towards its customers.Therefore the aim of this study is to give a suggestion of how a standardized graphical interface for web applications at Scania InfoMate should be designed. The given suggestion should come from thorough investigation of both end-user needs and recent research within the area of usability. In addition to a standardized interface this study also aims to deliver guidelines that support future web application development at Scania InfoMate.Through a combination of methods, mainly heuristic evaluation and user interviews, an elaborate description of usability and consistency problems in a defined web application portfolio is produced.

TAT?s Cascades and Kastor are programming languages used to create graphical user interfaces (GUI) for mobile phones. TAT Tutorials is a dynamic, interactive tutorial site for these xml-based programming languages. An editor will be available for download to enhance the learning process..

The project is a practical and theoretical test of IP telephony with Skype in order to form a base for a comparison between IP-Telephony with Skype and the Public Switched Telephony Network (PSTN). PSTN is the common standard that most of us use for telephony today. The objective for the study is to simplify the choice between PSTN and IP-Telephony for the Swedish private customer user group. The project is supposed to answer the following questions. - How easy is it to start using IP-telephony with Skype? - How is the quality of IP-telephony compared to PSTN? - Are all services provided by PSTN available and accessible using the IP-solution? - How are the usability and the availability of support with IP telephony? - Is IP-telephony a cheaper solution and in that case under which circumstances? Within the project a collection of practical and theoretical tests have been performed to be able to form an opinion on the IP-solution in the following areas, installation, function, quality, usability, costs, accessibility and security.

The aim of this thesis is to describe and evaluate the usability of two Swedish systems, Sofie and Carlotta, which are used to organize and present data regarding museum objects on the web. This thesis also presents how objects are described and made accessible to the public in the two systems. To evaluate the usability, a heuristic method combined with Systematic Usability Evaluation has been used. The description and accessibility of object representations in the systems are evaluated using indexing and classification theories from the field of Library and Information Science. Additional theoretical background that has been used is how users search and browse information systems.

Detta examensarbete innehåller en introduktion till informationssystemutveckling och Requirements Engineering (RE). Vikten av att utföra RE på ett effektivt sätt är stor. Hela informationssystemet blir lidande om denna del inte utförs på ett tillfredställande sätt. För att utföra RE finns en rad tekniker och verktyg. Detta arbete behandlar en teknik i RE, nämligen Use Case-modellering.