Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a big part in how the first impression is perceived by the customer. To understand how a service encounter works, meeting face to face, companies need to understand how customers perceive that meeting.

The purpose of this thesis is to outline an appropriate model in order for companies to successfully act and compete physically as wholesalers at the same time as acting on the virtual market by selling directly to the end consumer. The approach of this thesis is hermeneutical and abductive with elements of hypothetically deductive approach. Our research has a qualitative research strategy based on case studies and interviews as well as on secondary data. Interviews were conducted with the case company JaymJay Wear AB as well as with other companies, so called mini cases. The secondary data consists mainly of textbooks, web sites and journals.

Syftet med den här studien var att få en bättre förståelse för hur arbetet med personlig försäljning kan beskrivas i små och medelstora företag. Syftet nåddes genom att undersöka försäljningsprocessen och de olika rollerna inom försäljning. För att nå studiens mål utförsdes fallstudier på fyra svenska små och medelstora företag inom livsmedelsindustrin. Personliga intervjuer genomfördes med representanter för Jonssons Chips, Bergnäsets Bageri, Polarica och Piteortens Chark. Resultaten från den här studien visar att existerande teorier inom personlig försäljning inte alltid passar för att beskriva personlig försäljning i små och medelstora företag.

Protected Designation of Origin (PDO) is a quality control system created by the European Union (EU) to protect integrity of certain food and drinks that are produced in a specific area in a unique way. By protecting these products, the EU can certify that the traditional region-specific methods of food and drink production are preserved. The EU countries that follow such a system are mostly from Southern Europe. For instance in France, the PDO system has helped improve the income for farmers, boosted the rural development and assured protection for farmers against the abuse of their brand and the selling of their products by outsiders. In Sweden, there are no PDO products yet, instead there is Protected Geographical Indication (PGI) and Traditional Speciality Guarantee (TSG) that are not as protective as PDO.

Syftet med denna studie är att, på tre skolor i en sydsvensk kommun, granska vilket perspektiv som råder - det relationella eller det kategoriska - och undersöka om någon perspektivförändring ägt rum i samband med implementeringen av regeringens proposition Hälsa, lärande och trygghet (2001/02:14) samt huruvida specialpedagogens relationella perspektiv haft någon betydelse i detta förändringsarbete. I inledningen beskrivs de tre huvuddelarna i studien; vilka perspektiv som kommer att fokuseras, specialpedagogsutbildningens utveckling och utvärdering samt implementeringen av elevhälsapropositionen. I litteraturdelen presenteras ramen för hela studien dvs. specialpedagogik. Därefter belyses innehållet i elevhälsapropositionen samt resoneras kring elever i behov av stöd.

Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a big part in how the first impression is perceived by the customer. To understand how a service encounter works, meeting face to face, companies need to understand how customers perceive that meeting.

Aim: The aim of this thesis is to through a survey, gain information about the tenant owners knowledge concerning their own and the real estate agents rights and obligations, this to elucidate one of the factors we think play a big part in the general publics dissatisfaction about the real estate agents and the negative picture painted of them in media today. By throwing light on the assumed lack of knowledge in this area we hope to contribute to improve the information communicated to the customers so that they can feel safer when consulting a real estate agent in this matter.Our main question in this thesis is: How much knowledge does tenant owners and tenant owners to be have concerning the division of responsibilities when it comes to selling and buying a tenant owned flat and what problems can the presumed lack of knowledge in this area lead to?Method: We have used a combination of qualitative and quantitative methods. Data has been collected through a survey which we have put together and analyzed both based on the results we got from the survey but also based on the reactions we received from the participants. The results are presented both in text and in diagrams.Result & Conclusions: The results we got from the survey indicate that the knowledge among our participants is much worse than what would be desired.

The interest for children´s clothing has increased in society. More and more children are born and parents are older when they have children. Education has become a natural feature in most people´s life, just as both parents often work today. The households have therefore better economy and thus greater consumption opportunities. Parents are, in greater extent, looking for personal and different clothing with focus on quality and, to some extent, exclusivity rather than just a cheap and functional garment.

Idag marknadsförs mängder av produkter vars funktionella värde, av olika anledningar, är svårt för konsumenterna att konkret utvärdera. De Value Propositions som tillverkare och återförsäljare av dessa produkter förmedlar skiljer sig potentiellt från de Value Propositions som konsumenterna faktiskt använder sig av vid sina köpbeslut. Dessa produkters natur medför att konsumenterna tar aktörer, andra än producenterna och återförsäljarna, till sin hjälp för att vidareutveckla ursprungligt Value Proposition. Denna process utgörs av interaktion med exempelvis andra konsumenter i samma fysiska och/eller virtuella sociala nätverk. Nätverket blir då ett system för utformning och vidareutveckling av Value Propositions.

Denna studie behandlar fyra olika branschers utveckling under åren 2000-2004. De fyra branscher som undersökts är telekommunikation, detaljhandel, verkstadsindustrin och livsmedel. Studien tar sin utgångspunkt i en rapport från 1989, skriven av Clive Stickney och Thomas Selling, som belyser olika branschers kännetecken ifråga om avkastning på totalt kapital, vinstmarginaler och kapitalomsättningshastigheter.Syftet med denna studie har varit att studera om våra utvalda branschers kännetecken än idag stämmer överens med Selling och Stickneys studie, trots att drygt 15 år har passerat sedan deras rapport lades fram. Syftet var också att göra en riskbedömning av de tolv företagen som valts ut till vår studie. För att lösa vår uppgift föll metodvalet på surveyundersökningen, som lämpat sig väl för de stora mängder kvantitativa data som vi hämtat ur företagens årsredovisningar.Resultatet av denna undersökning visar att Clive Stickneys och Thomas Sellings studie i hög grad gäller än idag.

The Iron Age cemetery at Tuna in Badelunda parish, Västmanland, is a complex and unique burial ground used for only 69 graves during a period of roughly 700 years, between 300 - 1050 AC. The individuals buried at Tuna show an impressive variety of gravegods as well as stonesettings formed above the grave. Who where these people that were cremated at Tuna, among the mysterious women in the boats and the rich women in grave X? As we study the graves of the cremated individuals we reach a new understanding of the cemetery; from its social structure down to every individual. Through the analysis of the stonesettings, gravegods and bones we see a how these subjects, when analysed, show a picture of the individuals and social structure of the cemetery.

This essay examines the possibilities for the use of ICT for learning in the subject of history. By interviewing history teachers in upper secondary school about their experiences and thoughts regarding the subjects of learning, history and ICT, as well as the relations there between, based on Mishra and Koehlers TPACK model, I come to the conclusion that ICT may enhance learning in history. I also conclude that ICT may create new learning environments in history, where knowledge may or may not grow.The more unique ways of using ICT in history, compared to other school subjects, appears to be the possibility of using a variety of new sources, for example digitized primary sources from archives, that perhaps will motivate students, and make it possible to work from a con- structivistic point of view in history.Other unique possibilities are to satisfy the need of concretizing and visualizing the history being taught, by using a broad range of different media when presenting it. .

Nuclear power plants existences have been well debated since the 70s (Swedish radiation safety authority, 2014). Accidents, risk and presence connected to nuclear power plants have been part of many studies around the world. Recent studies have shown a connection between prices of houses and the distance and presence of nuclear power plant in a surronding area of the house. This paper uses Hedonic price modelling to investigate the willingness to pay for an increased distance to the Swedish nuclear power plant, Forsmark. For the dependent variable selling price was used and the independent variables were number of rooms, living area, other area, lot size, selling year, building year and distance to Forsmark.

The purpose of this study has been to examine the archival management at the 14 Student Nations in Uppsala. This may be relevant to study to extend the research in the field that Berndt Frediksson calls ?empirical archival science?. Another reason is that the Student Nations hold a unique position as organisations and their archivists holds a unique position from a professional point of view as they mostly consist of students without professional archivist training. I have mainly focused on why the archival management at the Nations looked as they did.

2011 års gymnasiereform har inneburit stora förändringar för svenskämnet, bland annat genom förändringen av ämnets omfattning, som ökats på högskoleförberedande program samtidigt som den halverats på yrkesprogram. Utifrån en läroplansteoretisk ansats, med syfte att undersöka och diskutera svenskämnets förutsättningar, analyseras i föreliggande uppsats uttalade och outtalade idéer om svenskämnet i regeringens proposition 2008/09:199 Högre krav och kvalitet i den nya gymnasieskolan, den proposition som ligger till grund för reformen. Metoden som tillämpas är en kvalitativ textanalys, men analysen har även kvantitativa inslag där konceptionerna allmänutbildning och yrkesutbildning används som analyskategorier. Analysen visar att svenskämnet i propositionen explicit tillskrivs betydelse för de tre uppdrag som i propositionen framställs som gymnasieskolans huvuduppdrag; att ge en god grund för yrkeslivet, för fortsatta studier och för ett aktivt deltagande i samhällslivet. Analysen visar dock att det svenskämne som impliceras i propositionen, genom att uppdraget att utbilda för ett aktivt deltagande i samhällslivet bortprioriteras till förmån för uppdraget att utbilda för yrkeslivet, istället är ett ämne som framför allt organiseras och motiveras som ett högskoleförberedande ämne, med relevans framför allt för elever på högskoleförberedande program..