Vi har genom att studera de olika delarna Servicemötet, Servicekvalitet samt Kabinpersonalens roll kommit fram till att kabinpersonalens roll har förändrats och att detta i sin tur inverkar på hur de interagerar i servicemötet. Faktorer som lett till våra slutsatser är bland annat den tekniska utvecklingen, som utgör en del i den interna effektivisering, vilket har bidragit till att servicemötet kommit att förflyttas in i kabinen. Detta ger kabinpersonalens roll en ökad betydelse i servicemötet. I och med att företagen ofta reducerar kringtjänster som tidigare varit gratis, måste kabinpersonalen ge mer av sig själva då de inte har möjlighet att erbjuda materiell service gratis. Kabinpersonalens arbetsuppgifter har även förändrats och de arbetar ofta mer och längre pass än förr.

Today more and more companies are looking out to adopt a new generation intranet, a social intranet where all employees can engage to express themselves and share information. There are large expectations on these new services, which have the opportunity to create high business value if used actively and qualitatively. However, there is a large challenge in knowing how to best implement these services in an organization in order to achieve this. This paper has investigated how an implementation should be made by defining obstacles for the implementation and adoption, discussing how they could be overcome, investigating what incentives could be used to foster usage and finding common success factors for an implementation.By a qualitative research method, consisting of five case studies and two focus area interviews we found a number of steps that must be followed for an implementation to be successful. First the conditions of the organization must be investigated in order to see whether or not social tools are suitable.

Sammanfattning Titel: Aktievärdering ? En empirisk undersökning med momentumstrategi under åren 2002-2011 på Stockholmsbörsen Large Cap. Författare: Fredrik Appelqvist och Åsa Nilsson Handledare: Anders Wrenne Institution: Blekinge Tekniska Högskola Kurs: Kandidatarbete i Företagsekonomi, 15 högskolepoäng Syfte: Utifrån ett investerarperspektiv är syftet med uppsatsen att undersöka om det varit möjligt att uppnå överavkastning på Stockholmsbörsen, Large Cap under åren 2002-2011. För att uppnå syftet använder vi oss av en momentumstrategi på medel-lång sikt, som menar att aktiemarknaden tenderar att behålla samma avkastningsmönster för perioder av nästkommande 3-12 månader. Syftet är också att undersöka om marknaden är effektiv i svag form.

Slussen är Stockholms andra största mötespunkt efter T-centralen. För den omfattande ombyggnation som Slussen står inför är projektets prioritering att minimera störningar i kollektivtrafik, gång ? och cykeltrafik samt biltrafik då detta är en knutpunkt för såväl bilar, båtar kollektivtrafik samt fotgängare och cyklister. Här passerar 300 000 resenärer dagligen.För att ta reda på hur andra stora projekt har löst sina logistiska problem utfördes intervjuer på personer med insikt på logistik i deras verksamhet. Enkäter delades även ut till de olika delområdena i projekts Slussens byggledning för att få bättre förståelse för hur projektet vill arbeta.För att få en bra översikt över hur många transporter som kommer behöva passera ut och in genom entreprenadernas gränser utfördes beräkningar.Resultatet av undersökningarna visar att det viktigaste är att produkter levereras i rätt tid till rätt plats utan mellanlagring.

To be able to provide the growing human population with food, the productivity of the animals as well as land use needs to be improved and intensified. Hence, understanding the behavior of animals is crucial both for animal welfare and productivity as well as the management of the cattle. There are many factors affecting the grazing behavior of cattle in tropical conditions, such as human-animal interactions, herd management, breed, season and temperature. The purpose of this study was to investigate the grazing behavior of two tropical cattle breeds, Ankole and Boran cattle. Kenyan Boran belongs to a zebu type of cattle and is preferred to many other breeds due to the higher productive and reproductive capacity and adaptability to tropical conditions.

There is an irregularity in the interregional migration in Sweden. An increasing proportion ofthe population is drawn to the metropolitan areas, which creates problems for the smallermunicipalities and towns when their population declines. At the same time, our whole societyis faced with a great challenge: we need to redirect towards a sustainable development, wherethe environmental issues are discussed and dealt with to secure that all present and futuregenerations are given equal opportunities to live a good life.The aim of this study is to, focusing mainly on the environmental dimension of thesustainability concept, examine the attractivity of housing with sustainability claims. Toanswer this, three research questions were used:? Was the migration motive to reduce their environmental impact a part of the decision tomove, among migrants who had moved to housing with sustainability claims?? If the motive was a part of the decision, how much impact did it have compared to othermigration motives?? Which factors in housing aiming at sustainability are considered important by peopleliving in housing with sustainability claims?The research questions have been answered using quantitative data, gained in the form of selfadministeredquestionnaires which were distributed in four different residential areas withsustainability claims in the county of Västra Götaland, Sweden.

Denna rapport är en beställning av den regionala samordningsfunktion som finns i länet kring farliga ämnen. Rapporten behandlar förekomst av farliga ämnen på fasta industrianläggningar, på väg och järnväg samt kommunal räddningstjänsts och övriga berörda myndigheters förmåga att hantera olyckor med farliga ämnen inom Norrbottens län.I dagens samhälle lagras, hanteras och transporteras ämnen med farliga egenskaper rutinmässigt i stora mängder. Farliga ämnen transporteras på väg, järnväg, till sjöss och i luften. På land står vägtransporterna för den största mängden farligt gods. Allvarliga händelser med farliga ämnen är ovanliga men inträffar varje år i Sverige.

Mobility Management är en teori för utveckling av hållbara transportsystem. Teorin tar avstamp i beteendepåverkande åtgärder med syfte att förändra resan innan den äger rum. Genom att förändra sättet vi ser på resor, använder transportmedel och gör våra vardagliga val, kan obefogat bilanvändande bytas ut mot kollektivtransport, cykel och gång, vilka ses som mer miljövänliga. Genom samordning och ett effektivt användande av transportsystemet kan energi och resande sparas in vilket leder till en bättre miljö både i form av mindre utsläpp, buller och gästvänligare städer. Den här uppsatsen tar utgångspunkt i Lunds kommun för att undersöka hur Mobility Management kan tillämpas i praktiken och vilka effekter som uppkommer.

När digitala produkter ska utvecklas, egentligen alla typer av produkter, måste dess användbarhet utvecklas av någon behörig i området. Vad som är bra design är dock delvis subjektivt, beroende på bland annat faktorer som tidigare erfarenheter och kunskap. Något som ibland blir bortglömt är de yttre faktorerna som påverkar användbarheten. Det är precis vad kontext handlar om, de faktorer som normalt sett inte faller under användbarhet, utan mer som ett extra tillbehör. Vikten av kontextuell förståelse får dock aldrig underskattas, och det är precis vad den här studien är ämnad för.

There is an irregularity in the interregional migration in Sweden. An increasing proportion ofthe population is drawn to the metropolitan areas, which creates problems for the smallermunicipalities and towns when their population declines. At the same time, our whole societyis faced with a great challenge: we need to redirect towards a sustainable development, wherethe environmental issues are discussed and dealt with to secure that all present and futuregenerations are given equal opportunities to live a good life.The aim of this study is to, focusing mainly on the environmental dimension of thesustainability concept, examine the attractivity of housing with sustainability claims. Toanswer this, three research questions were used:? Was the migration motive to reduce their environmental impact a part of the decision tomove, among migrants who had moved to housing with sustainability claims?? If the motive was a part of the decision, how much impact did it have compared to othermigration motives?? Which factors in housing aiming at sustainability are considered important by peopleliving in housing with sustainability claims?The research questions have been answered using quantitative data, gained in the form of selfadministeredquestionnaires which were distributed in four different residential areas withsustainability claims in the county of Västra Götaland, Sweden.

There is an irregularity in the interregional migration in Sweden. An increasing proportion ofthe population is drawn to the metropolitan areas, which creates problems for the smallermunicipalities and towns when their population declines. At the same time, our whole societyis faced with a great challenge: we need to redirect towards a sustainable development, wherethe environmental issues are discussed and dealt with to secure that all present and futuregenerations are given equal opportunities to live a good life.The aim of this study is to, focusing mainly on the environmental dimension of thesustainability concept, examine the attractivity of housing with sustainability claims. Toanswer this, three research questions were used:? Was the migration motive to reduce their environmental impact a part of the decision tomove, among migrants who had moved to housing with sustainability claims?? If the motive was a part of the decision, how much impact did it have compared to othermigration motives?? Which factors in housing aiming at sustainability are considered important by peopleliving in housing with sustainability claims?The research questions have been answered using quantitative data, gained in the form of selfadministeredquestionnaires which were distributed in four different residential areas withsustainability claims in the county of Västra Götaland, Sweden.

There is an irregularity in the interregional migration in Sweden. An increasing proportion ofthe population is drawn to the metropolitan areas, which creates problems for the smallermunicipalities and towns when their population declines. At the same time, our whole societyis faced with a great challenge: we need to redirect towards a sustainable development, wherethe environmental issues are discussed and dealt with to secure that all present and futuregenerations are given equal opportunities to live a good life.The aim of this study is to, focusing mainly on the environmental dimension of thesustainability concept, examine the attractivity of housing with sustainability claims. Toanswer this, three research questions were used:? Was the migration motive to reduce their environmental impact a part of the decision tomove, among migrants who had moved to housing with sustainability claims?? If the motive was a part of the decision, how much impact did it have compared to othermigration motives?? Which factors in housing aiming at sustainability are considered important by peopleliving in housing with sustainability claims?The research questions have been answered using quantitative data, gained in the form of selfadministeredquestionnaires which were distributed in four different residential areas withsustainability claims in the county of Västra Götaland, Sweden.

The most common way to treat wastewater in Sweden today is by a combination of an activated sludge process and a chemical treatment. These processes are not very energy efficient and may not be the most environmentally friendly. That is why it is interesting to evaluate new alternative methods to see if they can be less harmful to the environment and help to a lower resource consumption. New techniques are tested in a pilot installation at Hammarby Sjöstad, Sjöstadsverket. To be able to evaluate these techniques in a wide perspective system analyses are conducted where different impacts can be considered, advantages and disadvantages in the systems.Five system structures for water treatment have been constructed in Matlab/Simulink in this study.

This study is a thorough comparison between what people think about the website www.sl.se, which is a Swedish web-based travel planner for Stockholm metropolitan public transport (such as subways, busses and suburban trains), and how these views compares to the design of the actual website itself. The travel planner offers a wide range of functions and services for their targeted audience to find the fastest route between their current location and their destination. These functions are for example real time information on hold ups and malfunctions on different travel routes, and an interactive map of specific destinations so that the user can get a clear view of the area and nearby traffic stops. But how much does the average user care for these functions, and how often are they used on an average visit? What are the users? motivations when they visit the site? Earlier research suggested that there are services and functions on this website that are useful and well crafted, but that some people may not be aware of.

The EU-project HEALTHGRAIN has suggested a new definition for whole grain which allows a small part of the grain to be removed during processing. By removing the outer part or the grain the hygienic quality will increase but it is not clear how the taste and colour is affected. So therefore in this study three different debranning methods, peeling, pearling and polishing, which remove the outer parts of the grains have been used on common and durum wheat. The dietary fibre and ash content, as well as germination was analysed in untreated, peeled, pearled and polished grains. The decrease in dietary fibre and ash was higher in grains that had been pearled compared to those that had been peeled or polished.