This is a paper about the social services waiting rooms. Our aim with the study has been to:?Describe and problematize the physical environment in social services waiting rooms. A wider purpose is to lift the question about the waiting room as a significant part of peoples encounter with the social services.? To be able to achieve this purpose, we have used two questions: What does the physical waiting room environment look like in social services in Stockholms län? How can we understand and problematize the physical environment factors impact on people who visits these environments? We have observed and photographed ten waiting rooms in ten different social services in Stockholms län.

Individual adaption to the student´s needs is a recurring main theme in the new Swedish curriculum (Lgr11). The purpose of this qualitative study is to examine how teachers work with individual adjustment for students with reading and writing difficulties. The study was based on five questions;In what way do teachers organize their teaching in the classroom individually for students with reading and writing difficulties?What methods do they use for student´s with reading and writing difficulties?What difficulties do they encounter in their teaching?How do the teachers reason to curriculum goals regarding individual adaptions?How do they think about their own knowledge regarding reading- and writing difficulties and dyslexia?The method for my study was qualitative interviews. Five teachers were interviewed in semi-structured interviews.

The use of information technology (IT) is exploding. Today, it is in our daily routines to use some kind of information technology. The increase of users increases the number of cyber crimes, ie, crimes that in some way involve IT. As the cyber crimes grow in numbers, the workload for technical investigator increases, these are called digital crime investigators. The thesis is about how police digital crime investigators work and what problems they may encounter during an investigation.

Bakgrund: Till akutmottagningen kommer alla typer av patienter av olika etniciteter, åldrar och kön, med olika skador och sjukdomar och med olika tidigare erfarenheter av hälso- och sjukvården. Patienten har mycket kontakt med sjuksköterskan på akutmottagningen, och därför är det viktigt att mötet mellan sjuksköterskan och patienten uppfattas som positivt. Forskning tyder dock på att detta inte alltid är fallet.Syfte: Att beskriva hur patienten upplever mötet med sjuksköterskan på en akutmottagning.Metod: En litteraturstudie av mixad metod med konvergent design baserad på fem kvalitativa och fem kvantitativa studier.Resultat: Fyra teman framkom: Brist på information och kommunikation; Patienten vill inte vara till besvär; Ointresse och dåligt bemötande samt Bra vård och ett gott bemötande.Slutsats: Mötet mellan sjuksköterskan och patienten på akutmottagningen blev ofta lidande på grund av bristande information, ointresse och dåligt bemötande från sjuksköterskan. Mötet var mer positivt på akutmottagningar på landsbyggden, med anledning av att stressen och arbetsbördan där var lägre.Klinisk betydelse: Genom att öka medvetenheten om problemen som belyses i denna studie och genom att implementera resultatet till akutmottagningar, ges möjligheten att förbättra vården och öka välbefinnandet för patienterna på akutmottagningen..

This study examines how upper secondary school teachers in Västerbotten and Österbotten plan to teach about the Finnish War 1808-09. The study includes written interviews with nine teachers in Västerbotten and eight teachers in Österbotten, who have answered questions concerning school policy documents, content and didactic methods. The purpose has been to examine whether there is a difference in historical culture in how the war is treated in the two regions. Historical culture is here meant within the prospective history lesson, where the pupils encounter history within certain boundaries.The result of the interview study shows that there are differences in structure concerning the school policy documents, but that these differences on the whole are compensated by the widespread interest in the Finnish War by the teachers in both regions. The differences in historical culture can be found within the construction of the content when it comes to the aftermaths of the war as well as the purpose of the teaching.

Bakgrund: När en person söker vård för sin diabetes typ II sker ett möte med sjuksköterskan. Mötet mellan patient och sjuksköterska utgör grunden för att en patient ska kunna skapa tillit och känna trygghet i samvaro med sjuksköterskan. Syfte: Syftet var att beskriva hur patienter med diabetes typ II upplever mötet med sjuksköterskan. Metod: En litteraturstudie som bygger på tio kvalitativa artiklar. Resultat: Genom analys hittades fem huvudkategorier: Att ta emot och förstå information, att ta emot stöd och bli motiverad, att våga känna tillit till sjuksköterskan, att vara delaktig i sin vård och att genom kommunikation skapa en relation med sjuksköterskan.

The store manager can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the competition for customers after the customer made it to the store. Many stores have guidelines which the staff should follow when they meet with customers. If the staff is too tightly controlled by these guidelines, customers can perceive the first encounter with the staff as artificial and as if the genuine friendliness does not exist. It is important that the staff looks at the individual customer and treat every customer in a personal way and that the staff can see the customer?s needs.

The globalization today has led to increased global competition. As companies seek out foreign markets in order to internationalize their operations, it is common that they encounter many cultural problems. Bribery and corruption is a common problem in international trade. Corruption is strongly linked to the national culture which means that corruption is accepted in differing degrees within different nations. This can be a problem when companies establish their operations in foreign markets.The purpose of this essay is to examine and analyze how companies act in a corrupt market without participating in corrupt activities.The authors have performed both a qualitative and a quantitative study.

Increasing immigration to Sweden has transformed a culturally homogeneous society into a more heterogeneous one. As a consequence intercultural communication and interaction have been increasing. Child health care agencies have encountered these increases. The aim of this study was to examine what the health care professionals experienced and communicated in these intercultural environments. Eight interviews with child health care nurses were carried through at four child health care centers in the south of Sweden.

This study is aimed at finding out how nursery and pre-school teachers carry out their obligation to report suspected child abuse, and their views on the issue. The study was alsoa imed at highlighting any difficulties teachers might have when dealing with children who arem istreated. In addition, the study examines the impact on teachers and children when thet eachers decide to either report or not report abuse.The main issues addressed by this study are:  Are pre-school and nursery teachers aware of their duty to report suspected child abuse and what are their opinions regarding this duty?How do the teachers claim they behave if obliged to report and what difficulties dothey encounter?In order to find the answer to these questions, qualitative interviews were made with eight pre-school teachers. The empirical evidence has been put in relation to theories of action and communication as well as to previous research in the area that concerns children who are mistreated.

This study is aimed at finding out how nursery and pre-school teachers carry out their obligation to report suspected child abuse, and their views on the issue. The study was alsoa imed at highlighting any difficulties teachers might have when dealing with children who arem istreated. In addition, the study examines the impact on teachers and children when thet eachers decide to either report or not report abuse.The main issues addressed by this study are:  Are pre-school and nursery teachers aware of their duty to report suspected child abuse and what are their opinions regarding this duty?How do the teachers claim they behave if obliged to report and what difficulties dothey encounter?In order to find the answer to these questions, qualitative interviews were made with eight pre-school teachers. The empirical evidence has been put in relation to theories of action and communication as well as to previous research in the area that concerns children who are mistreated.

Syftet med denna studie var att hos patienter som varit på besök inom primärvårdenundersöka nöjdhet/tillfredställelse med besöket, hur delaktig patienten känt sig isjukskrivningsbeslut i förekommande fall samt eventuella skillnader avseende detta mellankvinnor och män, samt sjukskrivna och icke sjukskrivna.Enkäter som handlade om patientens tillfredsställelse med besöket delades ut till patientermellan 18 och 64 år som besökte läkare vid Tierps vårdcentral under nio vardagar i oktober2009. Totalt 129 patienter ingick i studien.Av dem som diskuterat sjukskrivning med läkaren kände sig nästan alla delaktiga i det beslutsom togs. Den stora majoriteten av besökarna var helt och hållet nöjda med sitt besök. Ettfåtal av besökarna var inte alls nöjda med sitt besök på Tierps vårdcentral. De mönster somkan ses i tillfredställelse med besöket är att kvinnor var mer nöjda än män samt att ickesjukskrivna var nöjdare än de sjukskrivna.De skillnader som påvisades mellan grupperna var inte signifikanta men hade kanske varittydligare om studien haft fler deltagare.

En stor del av anmälningarna som kommer till patientnämnden handlar om dåligt bemötande. Patienter som söker vård ska inte känna sig underlägsna eller otrygga på grund av vårdpersonalens bemötande. Ett professionellt vårdande bemötande kan skänka kraft och öka välbefinnandet hos patienten. Ett ökat välbefinnande kan reducera känslan av ohälsa hos patienten. Den patientgrupp studien fokuserar på är de patienter som kommer till akutmottagningen med en icke-brådskande diagnos.

The aim of this study is to gain a deeper understanding of how social services utilizing Chapter 5. Section 11 of the Swedish social service act when it comes to identify the needs of women experiencing domestic violence. Furthermore the study aims to investigate how the social services look at the need of women experiencing domestic violence seeking protective shelter together with their pets. The study's purpose and research question was answered with a qualitative approach where semi-structured interviews were conducted. Eight social workers from seven municipalities where participating in the interviews.

Background: Female circumcision or female genital mutilation is a tradition that is carried out mainly in Africa. The intervention refers to that part of- or all of the girl?s external genital organs are removed. Aim: The study's purpose was to highlight the consequences of female circumcision in the encounter with western health care.Method: A systematic literature reviews was performed as a method. Twelve articles were selected for the study and these were sought in Chinal, PubMed and PsycINFO. Analysis and interpretation was done according to qualitative content analysis, inspired by Lundman and Granheim.