Turismen organiseras av offentlig sektor, privata aktörer eller dessa två i samverkan och kan avgränsas på olika sätt, geografiskt eller politiskt. Denna studie syftar till att undersöka och jämföra destinationer i Sverige på lokal och regional nivå för att se hur de är organiserade, med fokus på hur offentliga och privata aktörer arbetar för destinationens utveckling. Genom kvalitativa intervjuer med privata och offentliga aktörer på destinationerna Bohuslän och Stockholms skärgård har vi genomfört en komparativ studie. Studien diskuterar olika former av turismorganisationer och visar att Bohuslän och Stockholms skärgård liknar varandra i hur de är organiserade på lokal och regional nivå och att det på båda destinationerna finns samarbeten mellan offentliga och privata aktörer för att utveckla destinationerna..

This research is based on the observation that people in the service industry is being replaced by technology.  This insight formed a foundation for the presentation of the problem this essay is based upon. We began to speculate over how tourist information bureaus handle the changes, regarding information technology, in their surroundings when their main task is to inform and communicate with their market. Information technology has created new possibilities for organizations to reach their consumers and it has influenced all kinds of industries. We decided to examine organizations in the tourism sector because it is one of the biggest and fastest growing industries in the world. The entering of information technology in the tourism industry has changed its structure and we want to examine how tourist information bureaus succeed to deal with this phenomenon.The aim with this essay is to examine how and to what extent tourist information bureaus integrate with changes in their surroundings caused by information technology and which values that slip away/ is added by the adaption.

Photography has a big role in information sharing today. Especially in the hotel industry where it is the closest thing a customer can get to the product that is being sold. This study intends to find out how you can make use of rhetorical models and techniques of photography to enhance the communication skills of photos of hotel rooms. The main focus was to understand the difference between informative and emotional photographs and what consumers themselves focus on when choosing a hotel, and also how to use the collected information to create a larger buying interest through hotel photography. Using previous research work and quantitative data collection method, we have concluded that the informational and emotional photography methods have obvious differences but also many similarities, and are most effective used together and that the hotel consumer is more aware of the images influence then we assumed..

Problem: Underhållningsutbudet i TV ökar och televisionens möjligheter att stimulera till debatt och fungera som kunskapskälla riskerar att försvagas. Paradise Hotel, en så kallad realityserie, sändes flitigt i TV4 under våren 2005. Detta program och dess deltagare får stort offentligt utrymme medan många andra program, människor och idéer utesluts från televisionen.Syfte: Vårt syfte är att undersöka Paradise Hotels framställning av genuskategorier och kroppsideal samt att urskilja vilka kulturella mönster som genomsyrar programmet. Vårt syfte är också att diskutera vad Paradise Hotel och TV4:s allt mer underhållningsinriktade programutbud kan tänkas innebära för medborgarnas deltagande i det offentliga livet.Metod: Undersökningen baseras på en kvalitativ dokumentanalys och litteraturstudier. Vårt empiriska material består av tio avsnitt av Paradise Hotel samt material från seriens officiella hemsida.

Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further complicate things, service recovery is a process where you may have to correct errors of others - people beyond your control. The research field is relatively new and there are no turn-key solutions as to how to systematically work with service recovery.

Photography has a big role in information sharing today. Especially in the hotel industry where it is the closest thing a customer can get to the product that is being sold. This study intends to find out how you can make use of rhetorical models and techniques of photography to enhance the communication skills of photos of hotel rooms. The main focus was to understand the difference between informative and emotional photographs and what consumers themselves focus on when choosing a hotel, and also how to use the collected information to create a larger buying interest through hotel photography. Using previous research work and quantitative data collection method, we have concluded that the informational and emotional photography methods have obvious differences but also many similarities, and are most effective used together and that the hotel consumer is more aware of the images influence then we assumed..

The purpose of this study is to examine how Viking Line, Tallink Silja and Birka Cruises work with economic and environmental sustainability, and also to see how they work with new environmental legislations. In 2015 a new environmental legislation will be introduced, by the name Sulphur directive. The Sulphur directive entails a reduction in Sulphur dioxide emissions from ships where the emissions cannot exceed 0,1 percent. There are three alternatives to achieve the new environmental legislation, the use of Marine Gas Oil, LNG or scrubbers. All three alternatives will lead to increasing costs for the shipping industry.

A central discussion within society and businesses today, is the change of generations in the business market which occurs within the upcoming years. A change of generations is unavoidable and a natural step in business. The challenge of the forthcoming reform is the large number of people leaving the labour market and the grand entrance of new labour; Generation Y. The characteristics of Generation Y differ from the older generation which enhances the challenges for the businesses to attract a new workforce. It may also be necessary for the organisations to adapt to the younger generation.

Under det senaste decenniet har en radikal utveckling skett på hotellmarknaden runt om i världen. Hotellmarknaden har expanderat enormt, många nybyggen har påbörjats och flera nya hotell har etablerats. Dessa satsningar beror delvis på fortsatt starkt affärsresande men därutöver på den ständigt ökande turismen. Efter finanskrisen har utvecklingen dämpats. Plötsligt finns ett större utbud och en mindre efterfrågan vilket leder till svårare konkurrens.

Denna rapport syftar till att reda ut vad utländska turister anser om priserna i Stockholm och om höga priser på en destination kan resultera i att turister väljer bort det som resmål. Detta har vi valt att undersöka genom ett kvantitativt förfarande och vi har även valt att utgå från konsumentbeteende för att förstå hur turisters beslutsprocess ser ut i valet av resmål. Vårt resultat visar på att priset på destinationen och då framförallt hotellpriserna och priser på transport är en stor faktor i turisters beslutsprocesser. Dessutom svarade en stor andel av våra respondenter att de skulle välja bort ett resmål om de ansåg att priserna var för höga. Majoriteten ansåg att turistprodukterna i Stockholm vi presenterade var från medel upp till väldigt dyra.

Presentations of Oriental people as subordinated the West and their ideals was one way for Europeans to expand and keep control over their colonies in Africa during the nineteenth- and twentieth centuries. France and Great Britain controlled their colonies in different ways which has led to diverse legacies. Today, tourism is a source of revenue for former colonies, such as Tunisia and Kenya, and tourism also helps to spread knowledge and images of distant countries. A guidebook is one way that knowledge of other countries and people are spread to travelers. During history, images of distant people were based on a colonial discourse in which the west was seen as superior; but is that still the case? The purpose of this paper was to analyze how Tunisia and Kenya are presented in the Lonely Planet guide to Tunisia and the Lonely Planet guide to Kenya to investigate if they are constructed through a colonial discourse, and to see if there are any dissimilarities on how they are presented.

The Internet is a constant source of information about the world and has contributed to the globalization of texts and pictures. A part in the tourists process of consumption involves looking at pictures and read about places that create an image of places that they have never been to. Websites are therefore important as a first impression and it is here that places are being represented. Places are created on the Internet and the Australian outback is an example of this. The study is interesting because it can be used to understand the relationship between people and places.

The purpose of this study is to examine if the experience of whale watching can lead to increased knowledge of environmental problems. We also want to find out whether increased knowledge in turn could lead to changing environmental attitudes and behaviors. The theoretical framework consists of theories about sustainable tourism, ecotourism and responsible environmental behavior. The paper also has a section where previous research on ecotourism impacts on behavior and attitudes is discussed and subsequently addressed in the analysis section.Data has been collected through a case study where seven semi-structured interviews were conducted with individuals who participated in whale watching. The results show that all respondents had greater knowledge of whales by their experiences, the degree of knowledge was due to respondents' prior knowledge.

Syftet med denna uppsats är att undersöka hur hotell i Sverige arbetar med miljöfrågor idag, samt vilka möjligheter och begränsningar som finns för fortsatt utveckling av miljöarbetet. Genom kvalitativa metoder som intervjuer, observationer och litteraturstudier har författarna undersökt tre hotell och Destination Sigtuna, ett nätverk för hållbar turism, utifrån fyra fokuspunkter: noll slöseri, hållbara material, lokal och hållbar mat samt hållbart vatten. Alla de hotell som undersökts har en eller flera miljöcertifieringar, samt bedriver ett miljöarbete av eget engagemang. Miljöarbetet bedrivs i olika omfång, beroende av olika faktorer i omgivningen. De möjligheter och begränsningar som författarna ser för en utveckling av miljöarbetet är bland annat engagemang, ansvarskänsla, samt den lokala omgivningen..

The last years trends of increasing globalisation and the decreasing importance of the nationstate has led to rising flows of travellers and information throughout the globe. This has affected the competition between destinations; they are now competing in a global market. The importance of placemarketing and representing a place identity, is today essential to attract customers from around the world. The purpose of this essay was to examine how Iceland as a place is represented through the photographs in horse tourism. The research questions asked were: How is the Icelandic landscape represented in photographs? How is people and horses represented in the landscape? And how can the horse be analysed as a part of the Icelandic landscape? The method used for research was image-analysis, a qualitative approach where horse tourism-websites and photographs on these websites were strategically selected.