The report analyses if some common problems can be avoided by using modern technology. As a reference system ?Fartygsrapporteringssystemet? is used. It is an n-tier web application built with modern technology at time, 2003-2004. The aim is to examine whether ASP.Net MVC, Windows Communication Foundation, Workflow Foundation and SQL Server 2005 Service Broker can be used to create an n-tier web application which also communicate with other systems and facilitate automated testing.

In the literature it is not possible to find something about Swedish UN Military Observers (MO) experience of life is changing after their service. The aim of this study was to investigate if this has happened. The selection is of type ?snowball?. Interviews were made with twelve MO by telephone, both male and female.

Service delivery acts like a process. This can enable the possibility of attracting attention towards the company who?s making use of this, furthermore generate several opportunities. However, it?s far from easy to deliver new services.

Title: By what strategies is the old media using the new media? A qualitative essay on TV: s use on social mediaNumber of pages: 54Authors: Marie Magnusson och Sabina KarlssonTutor:  Karin FastCourse: Media and Communication Studies CPeriod: Spring 2011University: Karlstad UniversityPurpose/Aim: Our purpose is to examine which strategies and why two TV-channels, SVT and TV4, are using social media. Our anticipated view is that SVT as a public service organization and TV4 as a commercial operator may have different motives with its use of social media.Material/Method: A qualitative method consisting of interviews by informants from SVT and TV4.Main results: Our result is that there isn?t any big difference between SVT and TV4 in the way they?re using social media. However, that SVT has to more specifically make sure no commercialism exists, while TV4 don?t have to think about it.Keywords: Social networking, convergence, commercialism, communication, Internet, public service, television..

The aim of this study was to examine the view of social service workers on the secondary housing market based upon their work with social investigations regarding people with a difficult substance abuse. The foundation of this study rests upon a phenomenon, which according to other scholars, occurs in the secondary housing market in Sweden. The secondary housing market consists of a multitude of housing projects that social services provide for people who are homeless. The phenomenon is that the secondary housing market contains a number of demands aimed at the clients who live in these housing projects. If a client fails to live up to the demands it can sometimes lead to negative consequences which results in an exclusion from the housing projects.

The main aim of this master thesis was to see the process of an interactive online reference service from idea to final product. The reference service we have studied is developed and used by the Library of the National Institute for Working Life in Stockholm, Sweden and goes by the name phibi. Our goal was to review the whole realization process from the reasons why a service like this was created, how the service was introduced and implemented inside the organisation and finally what the result and consequences were for both the library staff and for the users of the service. Phibi is designed to be a tool that fosters communication between the library staff and the remote users where the users get the opportunity to be helped with their questions by the library staff although they are not physically present in the library. To understand the process we conducted a case study with 11 interviews of the library staff, the superior and the initiator to phibi.

Syfte: Syftet med denna uppsats Àr att undersöka hur publikmedverkan förÀndrats i public service-radion i och med digitaliseringen. Publikmedverkan ska undersökas ur flera aspekter men med ett sÀrskilt fokus pÄ nya medieformer.Teori: DÄ en enskild relevant teori saknas för omrÄdet publikmedverkan inom public service-radion har tidigare forskning frÄn flera nÀrliggande omrÄden sammanstÀllts i en för uppsatsens syfte unik analysmodell. Denna modell konceptualiserar infrastrukturen för publikmedverkan i public service-radion. Den beskriver hur den tekniska utvecklingen och public service-uppdraget pÄverkar publikmedverkan och att det frÀmst Àr nya medier som anvÀnds för publikmedverkan.Metod: Uppsatsens empiriska undersökning bestÄr av en kvantitativ innehÄllsanalys som mÀter utrymmet för publikmedverkan (mÀngd publikgenererat innehÄll i sÀndning och antal uppmaningar till publikmedverkan) samt vilka medieformer som anvÀnds för publikmedverkan vid tvÄ tillfÀllen. Undersökningen bestÄr av 20 sÀndningstimmar 1995 och 20 sÀndningstimmar 2010, jÀmnt fördelade mellan radiokanalerna P1 och P3.Resultat: Den empiriska undersökningen visar att utrymmet för publikmedverkan har ökat i och med digitaliseringen.

Syftet Àr att genom ett Service Management-perspektiv studera huruvida implementeringar av Lean Thinking i serviceorganisationer skapar möjligheter för ökat vÀrdeskapande för sÄvÀl kund som organisation. HuvudfrÄgestÀllningen ser ut som följande: Hur pÄverkas vÀrdeskapandet i serviceorganisationer vid en implementering av Lean Thinking? Vi har betraktat tvÄ skilda serviceorganisationer som implementerat Lean Thinking - Fritidsresor och Universitetssjukhuset i Lund - genom en kvalitativ forskningsmetod. Semi-strukturerade intervjuer har genomförts med intervjupersoner frÄn respektive studieobjekt. Genom en litteratusstudie av Service Management- och Lean Thinking-teorier har sÄvÀl likheter som skillnader i perspektivens syn pÄ vÀrde och vÀrdeskapande illustrerats.

This quantitative study explores how employee perceived efficiency within customer service is affected by standardized routines, digital tools, and motivational factors. The study is based on survey data collected from 42 employees across five customer service departments in a larger organization. The theoretical foundation integrates Weber?s bureaucracy theory, the Technology Acceptance Model (TAM), and the Job Characteristics Model (JCM), allowing for a multidimensional analysis to capture the employees' experiences of efficiency. Findings reveal a statistically significant positive relationship between perceived efficiency and both standardized routines and perceived digital tool usefulness and ease of use. Furthermore, the study identifies that skill variety and task significance are positively correlated with experienced meaningfulness, which indicates a potential mediating relationship between these motivational aspects and perceived efficiency.

This study, which was conducted in Sweden, was based on four qualitative semi-structured interviews. The aim of this study was to create an understanding of how a municipality designs the sanction for youth offenders called ?youth service? based on the law that establishes the existence of such a sentence. We interviewed social workers that work at the department of youth service in the municipality of Gothenburg, who exclusively deal with youth offenders? sentenced to youth service as their job assignment.

Strömsholmen Àr en vÀrldsledande tillverkare av gasfjÀdrar och gashydrauliska system. De tillverkar gasfjÀdrar under tre olika varumÀrken; Kaller, Hyson och Fibro. Strömsholmen erbjuder kunder att köpa serviceutrustning sÄ att gasfjÀdrarna kan repareras eller underhÄllas. En del av serviceutrustningen Àr en servicevÀska med serviceverktyg. I detta examensarbete har servicevÀskan och verktygen i vÀskan utvecklats vidare och designats om för att vara mer anvÀndarvÀnliga, bÀttre representera varumÀrkena samt reducera kostnaden.

Detta examensarbete har syftat till att utveckla ett verktyg för att utvÀrdera en IT-avdelnings möjligheter till effektivisering genom att implementera Lean pÄ IT Service Management. Verktyget har utvecklats i samarbete med Tina Eriksson pÄ uppdrag av management och IT-management konsultbolaget Connecta AB. Connecta AB har som syfte att anvÀnda verktyget för framtida affÀrer. För att verktyget ska vara anvÀndbart och uppfylla Connectas krav sÄ har fyra mÄl satts upp. Verktyget ska vara trovÀrdigt, resurseffektivt, anvÀndarvÀnligt samt underlÀtta för fortsatt arbete och implementering av Lean pÄ IT Service Management.

The purpose of this study is to investigate how public libraries in Norrbotten provide multilingual media and how the commitment is legitimized. In January 2014 there was a change to the guidelines for the International Library?s service for providing multilingual media. The responsibility for the provision of this service was also changed. The result shows there has been different ways of implementing the guidelines in practice; this has led to inequalities in the local library service.We have assembled data through qualitative interviews with five different public libraries in the north of Sweden.

Uppsatsen undersöker radiomediets form (utformning, uppbyggnad och dess olika delar) och funktion (för programmens helhet och för lyssnarna) i dagens Sverige.Syftet var att analysera vilka likheter och skillnader som finns mellan public service radion och den kommersiella radion. Det Àr framförallt public service radions identitet som relateras i förhÄllande till den kommersiella radion. I uppsatsen anvÀnds bÄde kvantitativ och kvalitativ innehÄllsanalys med fokus pÄ medietextens tempo, positionering och intention. Det empiriska materialet bestÄr av tvÄ av radions mest populÀra morgonprogram; RIX MorronZoo och Morgonpasset i Sveriges Radio P3, inspelade morgonen den 15/4 samt morgonen den 16/4 -2004. Referenserna bestÄr av tidigare forskning om radiomediet, aktuella rapporter, hemsidor, tidningsartiklar och offentliga dokument om styrregler för radion i Sverige.

This thesis researches the value creation process in Internet based subscription services in accordance with service dominant logic. The aim of the paper is to identify the characteristics of these services and to envisage the future of Internet based subscription services. The authors have utilized a qualitative method in their research which consists of personal interviews as well as a focus group. The main theoretical subjects that are discussed are value creation, customer participation and service dominant logic. The paper analyses the empirical findings by matching them with the theoretical framework.