Internetbaserade abonnemangstjänster
Tillgänglighet, delaktighet och kontroll
SubscriptionInternetValueValue creationCustomer participationService logicAbonnemangInternetVärdeVärdeskapandeKundmedverkanServicelogik
This thesis researches the value creation process in Internet based subscription services in accordance with service dominant logic. The aim of the paper is to identify the characteristics of these services and to envisage the future of Internet based subscription services. The authors have utilized a qualitative method in their research which consists of personal interviews as well as a focus group. The main theoretical subjects that are discussed are value creation, customer participation and service dominant logic. The paper analyses the empirical findings by matching them with the theoretical framework. The paper concludes with a discussion and possible implications of this analysis.