Title: Culture?s Affect on the Determinants of Customer Satisfaction in Retailing: The Case of a European Retailer in the U.S. and China Date of the Seminar: 29th of May 2007 Course: BUS 809 Master thesis in International Marketing Authors: Lisa Bustamante Chesley Norman Charlotte Valind Advisors: Johan Anselmsson Cecilia Cassinger Keywords: International Retailing, Determinants of Customer Satisfaction, Culture, United States, China Thesis purpose: Our study aims to identify the determinants of customer satisfaction of two national cultures in a global retail setting, in order to clarify what role culture has, if any, in customers? satisfaction with an international retailer. Further, this will uncover if a Western perspective of determinants of satisfaction is a universal means of capturing what satisfies customers across cultures in a retail setting.

Denna uppsats underso?ker hur artisten Jaqe har kunnat sprida sin musik och sitt varuma?rke via sociala medier utan att ha na?gra konton pa? sociala medier registrerade i sitt namn, eller o?verhuvudtaget vara aktiv pa? na?tet.Syftet med uppsatsen a?r att underso?ka ett ho?gst ovanligt marknadskommunikationsfenomen som tycks motsa?ga ra?dande normer inom musikbranschen, fo?r att belysa huruvida man kan bedriva effektiv marknadskommunikation via sociala medier utan att o?verhuvudtaget vara aktiv online. Detta underso?ks genom att kartla?gga och problematisera Jaqes strategi samt ja?mfo?ra den mot Sveriges tva? sto?rsta skivbolags digitala marknadskommunikativa praktiker. Empirin besta?r av fyra kvalitativa expertintervjuer.

This exam paper has been a collaboration between the writers and SYSteam Utvecklingspartner in Huskvarna. The assignment was about finding a need for a mobile application, making a requirement specification document with design documents and parallel to this constructing a prototype. The assignment is summarized in the following questions:? How can companies in the forest industry benefit from mobile information technology?? How can a user centered perspective be used in the process of making the requirement specification document and the design documents?? How do guidelines for usability apply to a mobile application?Three visits to companies in the forest industry were made to find a need for mobile information technology solutions. After a small analysis of the different companies? problems and conditions the decision was to use Tenhults Impregneringsverk AB in the case study.We used the FA/SIM method in our job of finding the organization needs for change and the principles of User Centered Design in the work of constructing a prototype.The result of our work is a requirement specification with design documents and a prototype.

Hur nådde jag elitnivå?Början av studien kommer beröra områden som barns utveckling och talangbegreppet som jag anser vara viktiga delar att veta om för att kunna genomföra studien.Syftet med studien var att ta reda på hur svenska ishockeyspelare beskriver att de tog klivet för att etablera sig på elitnivå. I resultatdelen kommer spelarna själva berätta inom de olika kategorierna hur deras karriärer har sett ut, hur de har tränat och vilket stöd de haft från sin familj.För spelarnas utveckling har miljön spelat mycket stor roll och familjen har varit mycket stöttande. De har alla gått ishockeygymnasium där träningen koncentrerats och blivit mer målmedveten..

This study is about exclusion and childrens role-play in Swedish preschools. 8 preschool teachers, in 4 different preschools, have been interviewed about exclusion and low and high rating roles in children's role-play. The interviews was recorded and then analyzed. Relevant research in this study was from Corsaro, Tellgren and Löfdahl amongst others, and the results of the interviews is what this study is based on. The study showed that one of the most common roles in childrens role-play is the role of mother and that the roles children play are based on social norms and values.

This is a qualitative study based on interviews with professionals who are cooperating at a children advocacy center, in swedish called ?Barnahus?. The center, Barnahus, pulls together law enforcement, criminal justice, child protective service, medical and mental health workers in to one coordinated team. Children suspected to be victims of any kind of violence or sexual abuse shall, at Barnahus, be offered coordinated efforts and support all the way from suspicion to possible intervention. The aim of the study is to examine how the participants involved relate to collaboration in Barnahus. The study will also present the success factors and barriers to collaboration that identifies by the participating actors, who are mentioned above.The study will provide insight and understanding of how collaboration can be represented in multiprofessional activities in practice..

In this essay I reflect on a situation where I as a preschool teacher amworried about a child whose behavior I cannot understand nor recognize. The situation is characterized by the fact that I cannot explain my worries to my colleagues. I also discuss why different pedagogues understand the same situation differently, the importance of children´s play and how it creates opportunities to social interactionThrough my reflections I can understand my concern and show that it is justified.  I also discuss the act of reflection as a method. Reflecting is a way to increase or knowledge. But I also claim that reflection might be used collectively by reflecting together we might increase our shared understanding and also find out how to proceed with our common work.The conclusion is that reflection is an important tool for us pedagogues when we want to increase our understanding and our knowledge.

Bakgrunden till denna studie är att företagen Moelven Skog och Valåsen sågverk önskar effektivisera råvaruanvändningen och därmed minska spillet av timmer genom att sänka stötmånen. En sänkning från tio till sju centimeters stötmån har redan implementerats på Valåsen sågverk men man vill nu undersöka om det går att sänka den ytterligare. Genom att genomföra en sådan förändring avser företaget vinna strategiska fördelar såsom volymbesparingar av virke och högre timmerutbyte i jämförelse med konkurrenterna. Syftet med studien är således att undersöka möjligheterna att minska längden på timret från Moelven Skog till Valåsen sågverk genom att sänka stötmånen. Förhoppningen är genom studien skapa en metod som sedan kan användas för att ta fram den ideala stocklängden till samtliga svenska sågverk inom koncernen. Kunskaper som klarlägger timmerhantering från skog till såg har använts tillsammans med kunskap om sprickuppkomst, mätning och kvalitetsbedömning av sågad vara, fördjupning i justerverkets mätutrustning samt teorier om processanalys.

Employees of the criminal correctional system have a duty to notify social services if they suspect that children are exposed to maltreatment, according to Chapter 14, § 1 SoL. Despite the obligation to report, studies show that this is not done at all times. The purpose of this paper is to describe and analyze how the criminal correctional system in Kalmar looks at notification if they suspect that children are exposed to maltreatment. To examine this, we used qualitative research method based on semi-structuring interviews; these were carried out with six employees, working in the criminal correctional system. The answers that emerged during the interviews have been analyzed using Yeheskel Hasenfeld theory of human services organizations, and trough previous research.

This study is about exclusion and childrens role-play in Swedish preschools. 8 preschool teachers, in 4 different preschools, have been interviewed about exclusion and low and high rating roles in children's role-play. The interviews was recorded and then analyzed. Relevant research in this study was from Corsaro, Tellgren and Löfdahl amongst others, and the results of the interviews is what this study is based on. The study showed that one of the most common roles in childrens role-play is the role of mother and that the roles children play are based on social norms and values.

Problem. Sponsorship has increased continuously during the 21st century, however, at the same time the public interest of traditional promotion has been diminishing. The meaning of sponsorship is a very diffuse and therefore the concept needs to be investigated. Due to the multitude of sponsorship and its impreciseness about its financial value, it is difficult to evaluate sponsorship for companies, especially when there is a difficulty in choosing a decent method for evaluation.Purpose. The purpose of this thesis is to investigate the concept of sponsorship, motives for sponsorship and evaluation of sponsorship according to the theory and give empirical examples of how these areas are being managed by companies.Method.

The aim of this master?s thesis is to examine how elderly people are depicted in a selection of literature for children up to 10 years. The subjects examined are: lifestyle, roles and attributes. The books were collected from the databases ELSA and a local library, Borås stadsbibliotek. The books are analysed after a tool made by the authors.

ABSTRACT Behavioural problems are a compound conception for emotional difficulties at different levels. Individuals with behavioural problems could have difficulties with social relations, low self-esteem, anxiety and worry. The purpose with the examination was to describe how clients apprehend their behavioural problems and what they consider could be the causes of it. The examination was based on the qualitative interviews with 5 clients and a professional helper. We came in contact with our clients through our practice.

The token economy program, which is a method for behaviour modification, has been used worldwide for different groups within different settings in order to vhange behaviour.Research has found the token economy program to be effective. However, research is limited to quantitative and experimental studies, and Swedish research in this field is brief. Nevertheless, the program is used in several institutions n Sweden. A qualitative study in Swedish settings could therefore be useful. The purpose of this paper is to examine the experiences of a token economy program using qualitative interviews.

Denna studie syftar till att fördjupa kunskapen om hur rekonstruktionen i Trappan-modellen tillämpas i praktiken. Modellen är en av de största interventionerna som brukas i Sverige för barn som bevittnat våld i hemmet. Barn som lever i förhållanden där våld är ett ofta återkommande inslag löper stor risk att utveckla problem som kan påverka deras beteende och hälsa negativt. Dessa barn är därför i behov av hjälp för att bearbeta det trauma det kan innebära. Studien baseras dels på Trappan-modellens handbok samt inhämtad data från ett nätverk som arbetar enligt modellen.