Bakgrund: Flygtransportbranschen är hårt konkurrensutsatt genom stark etablering av lågprisbolag. Därtill har händelser såsom terrordådet i New York och SARS påverkat marknaden negativt; branschen har dessutom drabbats av förändrat kundbeteende, bland annat hos privatkunder, och flygbolagen finner det allt svårare att förutse kundernas köp. En medvetenhet om att resenärerna ser priset som en primär faktor vid val av flygbolag finns, men det har visat sig svårt att identifiera andra faktorer.Syfte: Syftet med denna uppsats är att öka förståelsen för privatresenärers köpbeteende vid val av flygbolag. Vidare skall vi genom detta dra slutsatser om faktorer som påverkar kundtroheten inom flygtransportbranschen.Genomförande: Uppsatsen bygger på kvalitativ metod, där empirisk rådata har insamlats genom 48 intervjuer med privatresenärer, fyra intervjuer med anställda på marknadsavdelningen på Scandinavian Airlines Sverige AB och en oberoende intervju med en professor vid Handelshögskolan i Stockholm.Resultat: Våra resultat bekräftar prisets betydelse vid val av flygbolag, men utöver detta har vi kunnat se ett antal för privatresenären värdeskapande faktorer, bland annat personalens bemötande, som påverkar valet av flygbolag. För att beskriva privatresenärernas köpbeteende har vi utvecklat en anpassad behovshierarki för flygtransportbranschen baserat på Maslow, där olika värdeskapande faktorer beskrivs.

When building large buildings, such as compartment buildings, there is a number of deliveries arriving on the construction site daily. In order to receive these deliveries without disturbing the rest of the work going on JM often books a fixed unloading time. When doing that they can be prepared when the delivery arrives. Making sure there is a suitable unloading area, someone to meet the delivery and when needed proper machines, such as a tractor or a crane, to help unload bigger deliveries. The person receiving the delivery is supposed to make an acceptance control where they check the delivered goods making sure nothing has been damaged in transport and that they have received what they were supposed to receive.

Detta examensarbete a?r skrivet inom a?mnet informationsdesign med inriktning mot rumslig gestaltning. A?mnet som studerats a?r orienterbarhet i stationsmiljo?er med syfte att utveckla navigeringsmo?jligheter pa? stationer vid byte mellan olika fa?rdmedel. Da?rfo?r har ett konceptfo?rslag tagits fram som ska underla?tta fo?r resena?rer att hitta sin transport, a?ven i en tidspressad situation.

Aim: By studying the evolution of the market for package holidays over time we hope to get an understanding of the trends that have characterized the market. By doing so, we can get an idea of where the market is moving towards the future. This knowledge is essential for market participants to establish appropriate strategies that follow market trends.Method: We have used qualitative interviews with people involved in the charter industry.Result & Conclusions: The market is characterized by an increase in Internet orientation, where the travel directory and the physical travel agents are becoming less important. The understanding of climate impacts of travel has increased. More people of the third-generation buy package travels and countries in North Africa and Asia are growing in popularity.We believe the market in the coming years will be characterized by lower prices and lower quality.

The position of middle-management is a role where the manager is at risk of being caught between its management and its employees. Elderly care is an industry that has been discussed a lot, to a large extent on how businesses should be managed and by whom it should be conducted. Middle-management in the business of elderly care thereby possess a vulnerable position in a controversial industry. In this study the aim is to investigate the managers' roles and tasks in both the public sector and the private sector in elderly care. It also aims to examine whether there are differences between the roles and how they in such cases is manifested.

Sönderdelning och transport av GROT (grenar och toppar) kräver dyra maskinsystem samtidigt som efterfrågan av sortimenteten varierar kraftigt under året. Det är därför svårt att planera flöden av GROT-flis effektivt och samtidigt välja rätt maskinsystem. AB Karl Hedin är en sågverkskoncern lokaliserad i Bergslagen. De äger fyra sågverk varav tre är sverigebaserade. De levererar även GROT-flis till flertalet värmeverk och har ett behov av ett beslutsstöd som underlättar sortimentets flödesplanering och föreslår maskinsystem. Projektets syfte var att skapa ett användarvänligt enperiodsbeslutsstöd med mål att maximera den totala vinsten och genom detta kvantifiera GROT-flisflödets förbättringspotential. Nio månaders historiska flödesdata kartlades och användes som jämförande testperiod. Genom en fallstudie bestående av två scenarier analyserades optimeringar med månadsvisa, kvartalsvisa och säsongsvisa (9 mån) optimeringshorisonter: 1.

An emerging trend within the construction industry is the expectation of the customer to experience and sense the product, maybe even in a customized manner. The latter trend would extend the necessity of incorporating not only function and aesthetics, but also perception and sensation. To meet this trend while at the same time improve the productivity the use of information technology such as BIM and technical platforms has increased in construction projects. Nevertheless, in spite of large investments, the construction industry has not managed to increase the effectiveness and productivity as much as other industries. Evident is that successful use of information technology depend on the integration and collaboration of various experts in a continuous and dynamic process.

SAMMANFATTNINGMänniskans förbrukning av fossila bränslen har ökat drastiskt de två senaste seklerna. Detta har lett till en ökning av växthusgasutsläpp vilket i sin tur inneburit en höjning av jordens lufttemperatur, den så kallade växthuseffekten. Mellan 1970 och 2004 ökade de globalaväxthusgasutsläppen med cirka 70 %. (Naturvårdsverket 2008a). Ungefär 25 % av Sveriges klimatpåverkande utsläpp uppskattas komma ifrån matkedjan.

Real estate financing is one of the key figures for financial success and fundamental to asuccessful business. Funding will come in several different ways, from existing cashflows andassets to new capital requirements which are aimed at different markets.These markets are constantly changing and since the recent financial crisis, there have beenadjustments and austerity measures which led to that the banks have become more restrictive intheir lending.The real estate industry is characterized by both long-term and short-term thinking that ischaracterized by a solid continuity. Our thesis discuss how the demand is in the real estatebusiness and how mature the Swedish market is for junior financingwith focus aroundmezzanine debt and where are we headed in the near future.We've reached out to the key players in the industry on both the buy and sell side of real estatefinancing but also people between lenders and borrowers that handles transaction advice. Tohave been able to implement the analysisa survey and simulation of an investment calculationwas created. This questionnaire was answered by many real estate companies with senior peoplethat had operational positionsmost associated with corporate commitments.

It is very important to get the work environment into the daily work, not least in the construction industry. The purpose of this report is to identify how the process with work environment works. It will identify and clarify the problems that exist.In my work, I have studied how the NCC Östergötland is working with these issues. The focus of the report is on my interview and survey questions. My conclusion and discussion is therefore based on the answers I collected and compared.

The purpose with this essay is to explore the importance of Corporate Social Responsibility (CSR) within the food industry. We have decided to focus on how five different ethical labels are communicated towards students and the standpoint of the study is the students understanding of the communication. The labels that we have chosen to examine in the study are KRAV, Fairtrade, Svanen, Ekologiskt Jordbruk and Rainforest Alliance. The primary research question in the study is? How are the students purchase behavior affected by ethical labels in the food industry??.Throughout the study we will refer to CSR-products as products are stamped with one or several of the named ethical labels.

Title: The customer?s contribution to the innovation-process ? a study of using customers to discover latent needs. Level: Final assignment for Bachelor Degree in Business Administration Author: Robert Klein Supervisor: Agneta Sundström Date: 2014-06 Aim: The purpose of this study is to gain enhanced understanding of what knowledge costumers contribute with in an innovation-process lead by a producer of goods, and how that knowledge is used to fulfill latent needs. The area of research has formerly described which results customer-involvement lead to, but have been scarce in describing how results are produced. Method: From a qualitative onset, a case-study collecting data through observations and interviews capturing customer knowledge contributions, and producer use of fetched knowledge has been conducted. Data has been analyzed using a grounded theory approach. Results have been processed in several steps in which material has been categorized and enriched continuously. Result & Conclusions: Customer-knowledge is broken down into market-knowledge, everyday-knowledge, and specialist-knowledge, which all are significant to a producer of goods.

Generellt gäller att den undersökta branschen har blivit ganska så hårt påverkad av finanskrisen och lågkonjunkturen. De flesta åkerier har tvingats säga upp personal och även sänkningar av antal arbetstimmar förekommer. Omplaceringar är inte så vanliga inom populationen och det lutar åt att de mindre åkerier klarat sig lindrigare undan än vad de större har gjort. De åkerier som har varit i branschen en längre tid verkar också vara mindre känsliga för marknadsförändringar. Framtidsbilden ur åkarnas ögon ser mestadels stabil eller positiv ut medan investeringsviljan i branschen har avtagit då majoriteten nu är mer försiktiga än vad de varit tidigare..

Detta arbete tar sin utgångspunkt i hur det genom den fysiska planeringen kan vara möjligt att främja fysisk aktivitet. Idag har många en passiv och stillasittande livsstil och detta har direkta negativa effekter på våra kroppar och vår hälsa. Människor är i grunden skapade för att utföra sysslor som kräver fysisk aktivitet och när vi i dagens samhälle inte kan tillgodose oss detta behov på ett naturligt sätt i vardagen börjar vi på olika sätt må dåligt, både fysiskt och psykiskt. Utformningen av miljöerna vi rör oss i dagligen är en viktig faktor gällande vilken mängd fysisk aktivitet vi uppnår. Hur det påverkar oss och vilka möjligheter och begränsningar den fysiska planeringen har gällande att främja fysisk aktivitet undersökas i detta arbete.

Title: The customer?s contribution to the innovation-process ? a study of using customers to discover latent needs. Level: Final assignment for Bachelor Degree in Business Administration Author: Robert Klein Supervisor: Agneta Sundström Date: 2014-06 Aim: The purpose of this study is to gain enhanced understanding of what knowledge costumers contribute with in an innovation-process lead by a producer of goods, and how that knowledge is used to fulfill latent needs. The area of research has formerly described which results customer-involvement lead to, but have been scarce in describing how results are produced. Method: From a qualitative onset, a case-study collecting data through observations and interviews capturing customer knowledge contributions, and producer use of fetched knowledge has been conducted. Data has been analyzed using a grounded theory approach. Results have been processed in several steps in which material has been categorized and enriched continuously. Result & Conclusions: Customer-knowledge is broken down into market-knowledge, everyday-knowledge, and specialist-knowledge, which all are significant to a producer of goods.