En knepig balansgång är en kvalitativ studie utifrån en fenomenologisk ansats som handlar om hur call-centermedarbetare upplever sin arbetssituation i förhållande till kontroll av kvalitet och effektivitet. Det har utförts nio intervjuer med olika befattningar dock var alla anställda på samma företag. Denna studie utgår från fyra tidigare studier där samtliga har undersökt utbildningsprocesser, prestationsmätningar, belöningsstrategier och arbetsorganisation. Utöver det utgår studien från Richard Normanns begrepp kvalitet och effektivitet inom tjänsteproduktionen samt utifrån Robert Karaseks krav-och kontrollmodell som tar upp fyra olika arbetstyper. Effektivitet mäts inom call-centerbranschen genom att titta på hur länge medarbetarna talar med kunderna samt hur mycket tid de sätter av för efterarbete.

This essay will focus on video and computer game violence. We hope to uncover, with the help of semiotics, according to Barthes design, if this kind of violence can have a negative effect on youth and adolescents. How intense is the violence and how graphic is it?. PEGI is the European measurement for game age limits.

The application of performance-based pay system among enterprises is becoming more frequent. Performance-based pay systems is used by organizations in hope of increasing productivity and have become more flexible. Employees may perceive the performance-based salary as a motivator or a threat depending on lifesituation and personality. At a perceived threat, the employee may become stressed. Work-related stress has become a serious social problem that can have consequences for both companies and individuals.

The aim of this study has been to examine what students within the sport of skydiving think about their education and the social spirit of the community. The purpose of the study is thereby to answer the study's aim through the following questions; how does group dynamics and social solidarity work within the skydiving community, how do the students feel about group dynamics and social solidarity within the skydiving community, and what factors makes the students feel included or respectively excluded from the spirit of the togetherness?The theoretical part of the study focuses on group dynamics and groups overall. Further on earlier research within adventure sports and skydiving regarding group dynamics and community spirit is presented. My survey is based on 35 interviews with skydiving students.The result shows that the community spirit within skydiving sports is described by the students as very special, unique, and strong among the members.

Sexual harassment is something that has existed for several decades, and are something that still occurs today in many places around our society. In the fall of 2017, a movement called the Metoo-movement, started and spread across the whole world, which made an impact on many countries ? particularly Sweden. Serval women from different occupational groups started to share their stories to the media, about sexual harassment that they gone thru, in order to show that the perpetuators are just ordinary men in their industry, which is something that media previous misconception provided about. The first stories that reached the Swedish residents were from the Swedish film- and theater industry, and were also one of the most known and visible first call-out groups. They shared 703 different stories about sexual harassment to one of Sweden's leading newspapers, Svenska Dagbladet, in november of 2017.

When an error occurs in an IT system that is vital for the production of a major industry, the consequences can be great. To quickly identify and correct errors is important as a stop in a system can lead to a break in production, which is costly for the industry. Our task in this thesis has been to develop a system for ÅF that facilitates the debugging process of the system Paperline. The system's target audience is ÅF-call personnel that provides support for Paperline 24 hours a day if something goes wrong. The system consists of a Windows service, a database and a web application and is developed mainly with the techniques C#.NET, MVC 5, Google Charts, Javascript, HTML, CSS, and Entity Framework.

Följande är en översikt över mitt kandidatarbete som jag arbetade med under våren 2009. Dokumentets första del beskriver projektets mål, uppbyggnad och slutresultat samt min arbetsprocess. I del II reflekterar jag över mitt arbete och vad jag har lärt mig. Till slut finns en ordlista där en del facktermer förklaras, samt några utdrag ur designdokumentet som var en del av mitt projekt..

Följande är en översikt över mitt kandidatarbete som jag arbetade med under våren 2009. Dokumentets första del beskriver projektets mål, uppbyggnad och slutresultat samt min arbetsprocess. I del II reflekterar jag över mitt arbete och vad jag har lärt mig. Till slut finns en ordlista där en del facktermer förklaras, samt några utdrag ur designdokumentet som var en del av mitt projekt..

The last years trends of increasing globalisation and the decreasing importance of the nationstate has led to rising flows of travellers and information throughout the globe. This has affected the competition between destinations; they are now competing in a global market. The importance of placemarketing and representing a place identity, is today essential to attract customers from around the world. The purpose of this essay was to examine how Iceland as a place is represented through the photographs in horse tourism. The research questions asked were: How is the Icelandic landscape represented in photographs? How is people and horses represented in the landscape? And how can the horse be analysed as a part of the Icelandic landscape? The method used for research was image-analysis, a qualitative approach where horse tourism-websites and photographs on these websites were strategically selected.

Titel: Volvo On Call - en underskattad hjälp på vägen? En studie av internkommunikation mellan företag och återförsäljare.Författare: Elin Salekärr & Hanna TimringKurs: Medie- och kommunikationsvetenskap, ExamensarbeteTermin: Höstterminen 2007Syfte: Syftet med arbetet är att undersöka informationsflödet kring tjänsten Volvo On Call, med fokus på den interna informationen mellan Volvo Cars och dess återförsäljare.Metod och material: Undersökningen har gjorts genom fem kvalitativa informantintervjuer samt nitton telefonintervjuer som i viss mån ska fungera som kvantifierande. Såväl informanter som respondenter är säljare hos olika Volvohandlare inom ett specifikt geografiskt område, som valts ut med hänsyn till tidsbegränsning och liknande aspekter. Teorier rörande kommunikationsprocesser i stort har använts men med fokus på organisationers interna och marknadsmässiga kommunikation. Den interna kommunikationen syftar till att skapa en välfungerande organisation och ett företags marknadskommunikation syftar i sin tur till att gynna organisationen exempelvis ekonomiskt, då det oftast rör sig om reklam i olika former.Huvudresultat: De huvudresultat som framkommit i studien är att den låga försäljningen av tjänsten Volvo On Call beror på många olika faktorer.

Today?s cell phones include more and more functionality, it is no longer uncommon to be able to connect to the Internet or take photos with the cell phone. In this thesis the question is if the cell phone users are interested in this new functionality. Are there people who are interested in a cell phone that in this thesis is called ?Basmobilen? (the entry level phone), which include the following functions; phone call, SMS, phone book, calling lists, clock and the possibility to change the call signal.

In 2013 a new emission standard for heavy trucks was introduced and hence a number of new parts was brought in to Scania CV AB. This created a need for modifications in the silencers flow. The flow is highly complex involving several suppliers, call off methods and different models of silencers. The aim for this project was to improve the existing silencers flow. The flow, from supplier to assembling, has therefore been mapped.

The intension of this study is to investigate the interaction between teachers and social workers in two diffrent countys. The study is focused on how teachers act upon suspicions when there are children at risk and what kind of support the teacher gets from social workers. Another importent question is if the teachers know what kind of rules regarding to confidentiality and if it would be better for the pupils if there were no confidentiality.To get answers to my questions, i have interviewed teachers and social workers in both countys.In this study I assume that the power has three dimensions and that there are four levels of interaction.Due to the law about confidentiality the social worker has the power over the teachers. Because the law about confidentiality it is difficult for teachers and social workers to interact.If the teacher want help from social services, she or he must call the social worker because the social worker will not call the teacher. If the social worker want to help the teacher and give her advice, the social worker can do that without breaking confidentiality.

Today?s cell phones include more and more functionality, it is no longer uncommon to be able to connect to the Internet or take photos with the cell phone. In this thesis the question is if the cell phone users are interested in this new functionality. Are there people who are interested in a cell phone that in this thesis is called ?Basmobilen? (the entry level phone), which include the following functions; phone call, SMS, phone book, calling lists, clock and the possibility to change the call signal.

Den här C-uppsatsen syftar till att öka förståelsen för vilka lärandemöjligheter som finns i ett call-centerföretag. Fokus ligger på utvecklingsinriktat lärande och tre faktorer som ingår i utvecklingsinriktat lärande. Dessa tre faktorer är delaktighet, variation samt kommunikation och variationen påverkar delaktigheten genom att man blir insatt i andra arbetsuppgifter och områden i företaget. Studien genomfördes med hjälp av halvstrukturerade intervjuer, observationer och en handledare med anknytning till ämnet pedagogik. Resultatet visar att möjligheterna till lärande i det undersökta företaget utgörs av god kommunikation mellan kolleger och det goda arbetsklimatet.