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3976 Uppsatser om Telephone support - Sida 47 av 266

Social mediestrategi - En studie om medarbetarens roll vid agerande i sociala medier

Purpose: The purpose of the essay is; to explain and clarify how the company is acting to lead members in social media to achieve valuable external communication. The authors believe that it is important to act with credibility and quality in social media, to accomplish long lasting relationships. When employees communicate with consumers their conduct is relevant to the company's credibility.Methodology: An inductive approach has been used for the empirical data collection since the authors have been studying the reality without existing theories. A qualitative research method has been used for collecting the empirical material. Primary data was collected from telephone interviews with seven companies, active in social media.Conclusions: The study shows that the power of employees? can be used when designing strategies for social media.

Mamma, pappa, barn och personlig assistent : en undersökning om fyra föräldrars upplevelser av att leva med personlig assistans till sina barn

The purpose with this study was to investigate how parents experience their situation in life, having personal assistance at home to support their small children with disabilities. Different areas were investigated. What made them apply for personal assistance? How does the support affect the family and their parenthood? What would it mean if their children would not have personal assistance? The study was made using a qualitative method and the material was gathered through interviews. A combination of symbolic interactionism and system theory were used as theoretical perspectives.

Prognos: Vad blir det för(kläder)väder? : En kvalitativ studie om företag i klädesbranschen och hur de arbetar med insamlingen av information till morgondagens efterfrågan

The educational underachievement of children in foster care has been known for a long time. This study aimed to compile and analyze the current knowledge about interventions, intended to improve foster children?s school achievements. The method used was a systematically undertaken narrative review. Despite a comprehensive searching strategy, only ten relevant studies were found, indicating that little has been done to improve the educational outcomes for children in public care.

Behovet av stöd hos kvinnor som drabbats av bröstcancer : En litteraturöversikt

Antalet kvinnor som drabbas av bröstcancer har ökat sedan 60-talet och sjukdomen är i dag den vanligaste cancerformen bland svenska kvinnor. Syftet med litteraturöversikten var att beskriva vilket stöd drabbade kvinnor behöver under början av sin sjukdomstid. Studien är baserad på tio kvalitativa artiklar publicerade mellan åren 1997-2012. Resultatet delades in i fyra kategorier; emotionellt stöd, informativt stöd, praktiskt stöd och stöd från kvinnor med liknande erfarenheter. I resultatet framkom att behovet av stöd hos kvinnorna var omfattande under början av sjukdomstiden och kvinnorna önskade stöd både från anhöriga, vänner och sjukvårdspersonal.

Receving women in the accident and emergency department who have been abused by their male partner ? an empirical nursing study

Introduction:Violence towards women is an extensive and important problem in the society. Confronting women who are assulted by their male partner is a demanding task for the nurses.The aim of the study:The aim of this empirical study was to illustrate the experiences of nurses in the meeting with women exposed to violence by their male partner.Method:This is a qualitative interview study including nine female nurses. The material recieved from the interviews was analysed with help of content analysis. Categories were formed named Comunication, feelings, Ability to recognize the women, Lack of time, Need of support and further education. An application to the ethical council at the University of Kristianstad were remitted and approved.

Lokalhistoria : Intervjuundersökning med lärare i Kalmar och Vetlanda

This essay is about local history in history teaching in two cities; Kalmar and Vetlanda. The purpose was to see how teachers in Kalmar and Vetlanda define local history and what kind of local history they teach their students. I have also examined what benefits of didactics the teachers see in teaching local history. In order to find out I interviewed four history teachers at three schools in Kalmar and two history teachers at one school in Vetlanda. Some of the interviews were carried out over the telephone and the rest at the teachers´s schools.

Ögonsjuksköterskors upplevelser av att använda sin specifika omvårdnadskunskap vid telefonrådgivning

Telefonrådgivning är en vanlig vårdform. I en alltmer medicinskt och tekniskt utvecklad ögonsjukvård efterfrågas ögonsjuksköterskornas omvårdnadskompetens av både patienter, anhöriga och kollegor inom andra delar av sjukvården. Syftet med studien var att undersöka ögonsjuksköterskors upplevelser av att använda sin specifika omvårdnadskunskap vid telefonrådgivning inom ögonsjukvård. Studien genomfördes med en kvalitativ metod och data samlades in genom semistrukturerade intervjuer. Materialet analyserades med kvalitativ innehållsanalys.

Mortalitet hos Newfoundland : med fokus på dilaterad kardiomyopati

Dilated cardiomyopathy (DCM) is the second most common heart disease in dogs. Since the disease is seen more frequently in certain breeds, among them Newfoundland dogs, a genetic factor is suspected. This study was partly undertaken to investigate whether there is a significant sex predilection regarding DCM. Moreover, the difference in mean age of death between male dogs and females with DCM was investigated, as well as males and females dying from DCM compared to dying from other reasons (i.e. without DCM).

Sökväg för systrars befrielse. Informationsbehov och informationsanvändning på kvinnojouren Terrafem.

This thesis focuses on information seeking and use by volunteers and employees in women?s organisations helping women who have been subject to violence. These organisations for example provide help and support, legal assistance and temporary shelter. Semi-structured interviews were carried out with five women working in Terrafem, which is a women?s organisation directed towards women with a non-Swedish background.

"Livet är för mjukt för att stämma med tarifferna..." : En studie av hur ungdomar och barnfamiljer med ekonomiskt bistånd upplever sin situation

Title: The life is too soft to accord in to tariffs: an essay about youth and families with children who are recipients of economic support, their experience of their financial situation and the reception towards the social welfare.Author: Ana Becovic & Kerstin Olsson         Supervisor: Erik WesserInstitution: Humanvetenskapliga institutionen, Högskolan i KalmarType of Essay: Degree project, 15 ECTS                     Date: December 2008The aim for our study has been to examine how youth and families who are recipients of economic support on long term basis experience their contact with social welfare. The starting point for the question at issue has been the client's experience of their financial situation the reception and expectations towards the social welfare.In our B-level study we carried out qualitative interviews with social welfare officers to find out how they applied the "child perspective" in granting financial support and to what extent they felt that they succeeded in meeting the need of the client. The conclusion was that there is still room for improvement in this field and particularly a wish to focus more on the child's situation and development. The officers told us that they tried to pay closer attention to the child's situation through asking about the children and by visiting the families at home.They expressed awareness of the importance to a child's well being the financial situation of their family. They also expressed the need for the child to be able to take part in leisure time activities and having an active social life.In this study our research method is based on qualitative interviews.

Effekter av sjuksköterskeledda interventioner i undervisning av äldre patienter med hjärtsvikt : en litteraturstudie

Patients with heart failure have a high mortality and often readmits to hospital care, due to a lack of compliance in the treatment plan. Patient education on self-care provided by nurses is important in improving patient and clinical outcomes.The aim of this study was to describe effects of nurse led interventions of patient education for elderly patients with heart failure. Literature study based on nine quantitative scientific articles. The results shows that different nurse led interventions of patient education with patients with heart failure had positive effects on self-care management, quality of life, health related quality of life and hospital care. E-mail reminder to community nurses and telephone education shows to be the most effective patient education interventions.

Kvinnors upplevelse av planerad hemförlossning i Skandinavien : Women´s experience of planned home birth in the Scandinavian countries

Background: In Sweden and Norway planned home birth is not included in the health care system. In Denmark women with expected low risk birth have the right to choose home birth. Registrations of home births in the Nordic countries are not completed and women?s experiences of planned home birth in Scandinavian context are not earlier described.Objective: The aim of this study was to describe women?s experiences of planned home birth in the Scandinavian countries.Design: Inductive content analysis. Fifty-three Scandinavian women who have experienced planned home birth have replied an open question in a questionnaire.

Vittnens behov av stöd

Syftet med denna studie var att undersöka om vittnen till brott mot person i Örebro län är i behov av stöd innan rättegången. Frågeställningarna som användes var: är vittnen till brott mot person i Örebro län i behov av stöd? Vilken typ av stöd vill dessa vittnen ha? Vilka möjligheter och svårigheter finns för Brottsofferjouren att komma i kontakt med vittnen som är i behov av stöd? Till studien användes en kvalitativ metod bestående av individuella intervjuer och fokusgruppsinspirerade gruppintervjuer med vittnen och vittnesstödjare. Resultatet visade att vittnena är i behov av stöd då det finns en rädsla för repressalier samt en osäkerhet för hur rättsprocessen går till. Stödet som önskas är information om vart stöd finns att få samt vad som händer i rättsprocessen.

Att bli en riktig låtsasmamma : En kvalitativ studie av hur styvföräldraskapet kan upplevas.

This is a qualitative study aiming to study stepparents? view of the relationships within the stepfamily and their thoughts about what makes it work. It is based upon three stepmothers? life stories focusing on their relationships with their stepchildren. The study is based on a symbolic interactionistic theory and explores the experiences and unique perceptions of these women in their life as stepparents.

Women?s thoughts, expectations and desires in the presence of their next delivery after a caesarean section

Introduction: The caesarean section rate has increased significantly in the last twenty years. The fact that a woman has delivered by caesarean section once does not automatically mean that she will again. Some women want a repeat caesarean section while others want a vaginal birth. Objective: The aim of this study was to describe women?s thoughts, expectations and desires in the presence of their delivery after a previous caesarean section.

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