Sökresultat:
345 Uppsatser om Telephone counselling - Sida 16 av 23
Loyalty Created in a High Involvement Product Category
The research aims at revealing consumers? loyalty to a high involvement product category, connected to a loyalty membership club. Hence, the study aims at explaining similarities and differences between two markets, differently developed in terms of loyalty clubs. The study used IKEA, its loyalty club IKEA FAMILY and women as the company?s main target group, in a case format to study loyalty membership clubs.
Barnet och fogden : En studie om barnperspektivet i kronofogdemyndighetens arbete gällande exekutiv försäljning av barnfamiljers bostad
The purpose of this essay was to study whether the UN convention on the Rights of the child is implemented in the Swedish executory authority, in cases that include compulsory auction of property belonging to families with children, in the southern area of Sweden. I have especially focused on questions concerning whether civil servants work with child consequence analyses, whether they have been offered education in child competence at work, to what extent they have listened to and taken into account the child's own voice in the execution process, and finally to what extent civil servants have had contact with the social welfare committee.The study was based on qualitative telephone interviews with seven civil servants working with cases that comprise compulsory auction of property belonging to families with children.The conclusions of my study are that there exists no specific child perspective regarding the UN convention on the Rights of the child in the civil servants work regarding compulsory auction of property belonging to families with children. Neither do they work with child consequence analyses nor do they listen to what the child has to say in the execution process. The civil servants have not been offered any kind of education concerning child competence. Regarding contacts with the social welfare committee, the result shows that this is, in general, not based on systematic procedures..
E-learning ? en utbildningsmetod och dess nytta
Companies that invest in e-learning have different expectations regarding the
outcome of the investment. According to literature and articles it is common
that companies see reduction of costs as the primary benefit with e-learning.
Therefore we ask ourselves the question if companies have attained the expected
benefit of the investment in e-learning and to what extent cost reduction have
been a determining factor in the investments?
The purpose of the thesis is to examine if companies that invest in e-learning
have attained the expected benefits. We also want to examine what the reason
for investing in e-learning is and if cost reduction is the primary reason for
investing.
The study is founded on a qualitative method that is based on a case study in
eight companies.
Automatiska Värderingssystem - En hjälp för Fastighetsmäklaren?
Computers and business systems are used more frequently in a world where IT gradually is taking over. This is also true when it comes to the real estate valuation process where actors on the Swedish real estate market are using automatic valuation systems for real estate appraisal. But the real estate agents have not yet seen the charm in using these automatic valuation systems for real estate appraisal. Can the real estate agents also use the automatic valuation systems? We developed our three main subjects: the valuation process, an automatic valuation system and the real estate market with assistance from scientific articles.
Bloggtider för bibliotek och bibliotekarier? - Studie om bloggars användbarhet i bibliotekssektorn
The usability of the Internet increases for every year. The Weblog phenomenon makes it possible for anyone to easily publish, find information and get in touch with other people through the net. This Essay treats the possibilities the Weblog medium offer Swedish libraries and librarians in library contexts. The purpose of the study is to examine the Web phenomenon: Weblogs, and their significance for a total of eleven Library Heads and librarians together with their view on the Weblog activity at each library connected Weblog, to get comprehension and new knowledge on the usability of Weblogs in the library sector. The foundation for the Essay consists of a qualitative interview study, built on asynchronous e-mail interviews and telephone interviews with blogging librarians and Heads of libraries.
Vad är lantbrukarens syn på länsstyrelsens djurskyddskontroll?
Indications on poor understanding for the animal producers situation from the inspectors of animal welfare control have been seen in papers from farmers interest organizations. The aim of this study was to investigate what farmers view is on the animal welfare inspections done by regional Swedish authorities as well as the animal welfare inspectors work. The study investigated whether or not there were any differences between different counties in Sweden. There were also questions asked to see what animal producers thought could change in the animal welfare inspectors work so it would benefit them. The study was conducted using a telephone interview questionnaire.
Vem tänder stjärnorna? : Gotländska studie- och yrkesvägledares arbete med genus-, klass- och etnicitetsfrågor
Syftet med vår uppsats är att undersöka om de gotländska studie- och yrkesvägledarna arbetar med genus-, klass- och etnicitetsfrågor. Vi vill ta reda på vilka metoder som används och om något samarbete sker runt dessa frågor. Utöver detta är vi intresserade av att ta reda på om verksamhetscheferna tar ansvar för detta uppdrag och formulerar hur man har tänkt sig att arbetet skall gå till. Intresset har väckts under vår tid på studie- och vägledarutbildningen i Stockholm och främst som ett resultat av vår B-uppsats, då vi granskade vilken kunskap rektorerna hade om studie- och yrkesvägledarnas kompetens och i vilken mån studie- och yrkesvägledning hade tagits upp i rektorsutbildningen. Vi fann att rektorerna hade mycket liten kunskap om vägledning och att rektorsutbildningen inte hade berört detta område alls.
Vad påverkar skogsägarnas naturhänsyn vid föryngringsavverkning i region Mellannorrland? :
The objective of this thesis was to investigate what influence nature conservation measures taken at regeneration felling. Factors analysed were the forest owners´ situation and their characters, and information activities from wood-suppliers and the Regional Forest Board (RFB). The inventory was performed with a posted questionnaire followed up by telephone to forest owners and a posted questionnaire to wood-buyers.
The forest owners were grouped in three strata, depending on the quality results (D- polytax inventory) of the taken forest conservation measures, and for this investigation forest owners were sampled from the population in the tree groups. In total 73 % (41/56) of the sampled forest owners answered the questionnaire
Group A (17 answers): Good judgement
Group B (19 answers): Bad judgement
Group C (5 answers): This group was formed from the forest owners that were informed, by RFB, about nature conservation measures and culture history consideration before the regeneration cutting.
Personer med Multipel Skleros upplevelser av att leva med sjukdomen, samt deras upplevelser av stöd och bemötande från vårdgivare : En intervjustudie
The aim of the study was to describe what it's like to live with Multiple Sclerosis (MS) and experiences of social support and being received and met by health personnel. The method was a qualitative interview study of descriptive design and was analyzed using qualitative content analysis. Three women and two men (26-75 years) with MS from two municipalitiesin central Sweden participated in the study. The main results showed that the participants felt the disease limited everyday life. The majority described feelings of injustice being affectedby the illness, but they now have a new perspective on life.
Ekonomelevers extrajobb under gymnasietiden : Utvecklingsmöjligheter för studie- och yrkesvägledningen
The knowledge of early employment experiences has evolved over the last decade in countries such as Australia and Great Britain. In Sweden, this type of research is still unusual and the aim of this study was to break new ground by highlighting some areas that could be of extra interest in the Swedish early employment research to come. A focus in the study was to give an overview of what job sectors school students work in; and the amount of jobs aquired through school-organized work placement, private social networks or personal marketing of own merits. In addition to this, a multi variate analysis was carried out to find patterns in the picture of early employment experiences among students at upper secondary school. The findings of the study has relevance for ways of conducting career counselling and therefore the general aim of this study is to point out the importance of developing the practises of vocational psychology.A survey among 74 teenaged school students with economics as their main subject has been carried out in a mid-size Swedish city May 2012.
Vilket ursprung har nyheten som du läser i din lokaltidning? : - En fallstudie i lokaltidningsjournalistikens informationskällor och informationskanaler
AbstractTitle: Where does the news that you read in your localpaper come from? (Vilket ursprung har nyheten som du läser i din lokaltidning?)Number of pages: 45 (57 including enclosures)Author: Elin RantakokkoTutor: Göran SvenssonCourse: Media and Communication Studies 30 hpPeriod: Fall of 2007 University: Division of Media and Communication, Department of Information Science, Uppsala University Purpose/Aim: This paper has the aim to make a systematic survey of the information source and channels that local newspapers use. How much space they get in the paper and how the newspaper works with these sources and channels. The front pages of the newspaper are going to be compared with the insides of the newspaper. The reports roles in the making of news are also examined.Material/method: To be able to answer my questions I?m going to use three different methods.
Evaluering av Secure Connection Manager : med fokus på användarvänlighet och effektivitet
In today?s computerized society more and more companies choose to utilize new applications that can ease the way of handling the information. For many of us is imperative that the process as efficient as possible if one takes in consideration the size of savings that this new application can bring.The developer of the evaluated system is SYSteam AB Huskvarna and they are the ones that gave us this assignment. The application that we evaluate is SCM (Secure Connection Manager). It is already used today by big companies such as Telia and Ericsson to search for errors in telephone servers placed all over the country.
Att veta Gudarnas hemlighet : En sårbarhetsanalys av omständigheterna kring stormen Gudrun med pressure and release modellen
The concept of vulnerability is the capacity or the sensitivity to become damaged. Vulnerability are characterized by one or more of the following terms; a system´s sensitivity to exposure to shock, stress or interference, the state of the system in relations to a threshold of damages, and the system´s ability to adapt to the changing circumstances. Vulnerability in this study is referring to the sensitivity of the circumstances that lead to sustainable livelihood that can´t be maintain and that there is an inability to cope with and manage stress. The choice of making a study in this area is based on that action needs to be taken to moderate the vulnerable aspects of society, in this respect in relations to storms. Analyzes of the social vulnerability to climate change or natural events is needed for effective actions.
Samspelet mellan mål och emotioner vid skapande av motivation
AbstractBackground: The factors goals, emotions and motivation are nowadays well researched. Studies that shows the interaction between these three factors does exist, but in a small amount. In all different jobs people encounter these factors, no matter what you?re working with, some experience them daily and others only sometimes.Purpose: We want to study the significance of the interaction between goals and emotions among employees in the construction business, when leaders are about to motivate their employees.Implementation: To succeed with our study and achieve the purpose, we chose to do a qualitative research. We have conducted four visiting interviews and one telephone interview, with both leaders and employees in the construction business.Results: We have through our study found out that the interaction between goals, emotions and motivation are important in the work of construction, even if it?s not something everyone thinks about.
Att be om hjälp utan att fråga
This report is our Master thesis. Our work has taken place at a one-stop-shop in Sölvesborg during the spring of 2002. We have conducted ethnographical studies concerning the one-stop-shops frontdesk and telephone exchange. During these studies we became aware of some differences under which the daily work was to be carried out. When operating the switchboard the staff usually work alone and perform the tasks individually.