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1931 Uppsatser om Telephone advisory services - Sida 58 av 129
Hot och våld i socialarbetares yrkesutövning : Threats and violence in the socialwelfare secretary occupation.
2004, the SSR, Akademikerförbundet, made a study on the threats and violence as a social secretary in the municipal social services are exposed in their occupation of the "social secretary of threats and violence at work" (T-110192), conducted by Temo ab. We have chosen to use the study on a smaller scale and then made contact with five municipalities in the middle of Sweden to investigate social secretaries experiences of threats and violence. Using the cross-sectional design and a convenience sample, we have gained access to data from 56 people. From a sociological perspective, we have chosen to use Norbert Elias theory of universal configuration and interdependence, and Michel Foucault?s theories concerning power search explanation for the existence of threats and violent situations in the contact between social workers and their clients..
Externa kostnader för viltolyckor
The objective of this paper is to estimate monetary and non-monetary costs for the huntercaused by deer-vehicle collisions in Sweden. These costs include losses in hunting value as wellas time and money efforts related to the handling of wildlife casualties. The calculations arebased on available statistics from 2004 on deer-vehicle collisions involving moose, deer, roedeerand wild boar and on telephone interviews with hunters involved in the tracking of injuredanimals. Altogether, the annual loss in hunting value for moose was assessed to approximately30 million SEK based on the 2004 accident statistics. For roe-deer and fallow deer, thecorresponding figure was approximately 56 million SEK and 1.2 million SEK, while wild boaraccounted for 1.3 million SEK, respectively.
Vann rätt låt? : Om röstning och röstningsmekanismer
The aim of this study is to through six interviews, with six experienced, social workers?, in three cities, understand how the child?s position in the Swedish child protective services? enquiries has change, and the factors behind it. The aim is also to compare if the social workers? view of the child?s position in the enquire has change accordingly to Socialstyrelsens intentions of BBIC. The theoretical approaches that was used is the new institutionalism, the Shier?s pathways to participation and the term discretion.
Ekonomisk styrning i banksektorn : En jämförelse av två storbanker i Sverige med fokus på flexibla styrmedel.
A more complex and turbulent world market puts pressure on flexibility and the ability to adjust its business to the market changes. The rapid and unpredictable change is hade to analyze and forecast which demands more short-term forecasting. The issue for this dissertation is based upon the demand of more flexible ways of doing business in the bank sector in Sweden, which is a turbulent and unpredictable market. Handelsbanken is a company that uses the so called Beyond budgeting concept and the dissertation is about this company?s ability to solve the economic governance without the traditional budgeting process.
Ett riskfyllt liv : en kvantitativ studie om kriminella ungdomars riskfaktorer
The purpose of this study was to review a group of youths in a municipality which all had committed criminal acts. The study is based on 66 youths between the ages of 13 and 20 that were all matters for the social services. The social inquiries of the youths where reviewed using a quantitative method. Their backgrounds where examined to identify what type of risk factors they had and what type of crimes they had committed with an aim to detect if there were a relationship between the risk factors and the art of the crime. The result of the study showed that the majority had committed crimes against another person and the risk factors included family related factors and school problems.
Förstå kundens bruksvärde
Abstract?Understand the customers value in use ? A multiple case study of three industrial companies? or ?Förstå kundens bruksvärde ? En multipel fallstudie av tre industriella företag? brings out the problem that it is easy to assume, what the value is for the customer.The questions asked for this thesis are:? How does the companies in focus, gather information about what effects the customers value in use?? How do the companies use this information in their business?The purpose is to examine how some industrial companies gather information about the customer?s value in use, on the bases from the five activities from Porter and how they can use this information.Three semi structured interviews were made for this investigation, with representatives from Atlas Copco Rock Drills, IL Recycling and Johnson Pump.The conclusions are that to gather information about the customers value in use, the company must work close with the customer. This information helps the company to improve their products, services and their relationships..
Kvalitetssäkring av tjänsteföretag : en studie av utbildningsföretagens auktorisation
Denna uppsats är en fallstudie som går ut på att beskriva företaget Icehotel AB och hur de gått tillväga för att bli ett attraktivt turistmål och framgångsrikt företag.Vi har genomfört en kvalitativ undersökning där vi intervjuat företagets VD Yngve Bergqvist samt kunder som besökt Icehotel. I resultatet redovisas svaret från dessa intervjuer.Vi har valt att lägga tyngdpunkten på marknadsföringen av Icehotel och hur de lyckats nå ut till människor från hela världen. I teoridelen tar vi upp Turistmarknadsföringens 8 P och Attraktionsutveckling. I analysen tillämpar vi sedan dessa på företaget.I slutsatsen diskuterar vi kring hur Icehotel gått tillväga för att bli ett framgångsrikt företag. Vi tar upp promotion av företaget, samarbetspartners samt den professionella marknadssegmenteringen..
Svalövs flyktingenhets arbete för nyanlända invandrare - en utvärdering med brukar- och intressentfokus
The following report is a constructive responsive evaluation of Svalövs communes unit for newly arrived refugees based on a qualitative user- and stakeholder model. The main purpose is to evaluate the units? quality from a user and stakeholder perspective. The main findings are that the users and stakeholders are satisfied with the quality of the units? services but request further social and structural participation.
Mångkulturell bibliotekariekompetens - En litteraturstudie och intervjuer med bibliotekarier och chefer vid Malmö stadsbibliotek.
The title of this Master´s thesis is Multicultural librarian competence - a literature study and interwievs with librarians and managers in Malmö Public Library.Every fifth Swede is born abroad or has at least one parent who are. The migration flows of today reach out longer, there are more efficent ways of communication and travel. This has made previously ethnic homogeneous populations as the swedish more and more hetergeneous. Library services to inmigrant users started out as a specially directed activities. The political view of migration has changed over the years and the current perspective is the one of mutual integration and cultural diversity.
Marknaden för utsläppsrätter : En empirisk analys av vad som styr prisvariationerna
The aim of this study is to through six interviews, with six experienced, social workers?, in three cities, understand how the child?s position in the Swedish child protective services? enquiries has change, and the factors behind it. The aim is also to compare if the social workers? view of the child?s position in the enquire has change accordingly to Socialstyrelsens intentions of BBIC. The theoretical approaches that was used is the new institutionalism, the Shier?s pathways to participation and the term discretion.
Tala är silver, tiga är guld : En studie om barnperspektivet inom socialtjänsten i de kommuner där BBIC används
Syftet med studien är att undersöka hur barnperspektivet används i det dagliga arbetet. Avsikten är också att undersöka hur barnens inflytande ser ut över de beslut som fattas kring deras livssituation. Studien genomfördes genom intervjuer med socialsekreterare på socialtjänsten. Teorin som användes är systemteori, även barnperspektivet och ett teoretiskt perspektiv på dominansförhållanden i samtal med barn tillämpas. Med hjälp av ovan nämnda teorier och teoretiska perspektiv analyseras och förklaras hur socialsekreterarna använder barnperspektivet.
Ramlagens påverkan på beslut som rör barn - Vinjettstudie som jämför hur socialsekreterare i tre kommuner, inom ramen med försörjningsstöd, fattar beslut som rör barn
Socialtjänstlagen (2001:453) är en ramlag i vilken socialsekreterare med ett särskilt handlingsutrymme fattar beslut. I uppsatsen undersöks, genom vinjettmetoden, hur nio socialsekreterare i tre kommuner fattar beslut som rör barn. Socialsekreterarna arbetar med försörjningsstöd. Syftet med uppsatsen är att belysa beslutsmotiveringar. I beslutsmotiveringarna undersöks särskilt hur barnperspektivet beaktas.
I uppsatsen har Lipskys teori genom "Street Level Bureaucracy ? Dilemmas of the Individual in Public Services" använts.
Resultatet av uppsatsen är bl a att beslut varierar beroende på var klienten bor samt vilken socialsekreterare denne tilldelas..
Musikfestivaler som turistiskt dragplåster : en fallstudie på Sweden Rock Festival
Lately, more and more music festivals have emerged in Sweden. People?s desire and need to visit these events only seems to increase. Cultural tourism and music tourism has developed into a significant and important part of the experience industry and it employs more and more people within the tourism industry. The purpose of this paper is to investigate which effects this can have on the local community.
Delaktighet och frånvaro - Blivande fäders förhandlingar om faderskapets innebörd
The aim of this qualitative study was to explore which inner conceptions about the abused older women the professional social workers had and how they experienced the enconter of an abused old woman in an intimate partner relation. The theoretical background is social construction by Berger and Luckmann. This theory was uset to analyze the transcribed interviews. This study is based on nine interviews with five professionals in social services, three volunteers from the voluntary sector and one social worker who worked in a community based support group for abused older women. The result of this study shows that older women were often abused, by a relative they were dependent on, in their home.
Biodling i Stockholms stadskärna : Ekonomi, ekologi eller ekosofi?
Previous research confirms that there is a major decline of pollinators worldwide. Investigations have mainly focused on pollination services in the agricultural landscapes and therefore, there is a lack of knowledge on the effects pollinators may have in urban environment. This paper examines the presence of honey bees in central parts of Stockholm, Sweden. The study presents what conditions, possibilities and motives there are behind the phenomenon of urban bee keeping. I found ten locations with beehives and a total of 18 hives within the delimited area. Nothing seems to indicate that conditions may limit the presence of honey bees.