This study is intended to identify which factors that influence the success of initiatives in Customer Relationship Management, usually abbreviated as CRM. In the course of this study we have been in contact with forty-two companies operating in Sweden within eleven different sectors in order to find out how they operate regarding CRM initiatives, particularly initiatives within marketing and promotions. Against the data collected during the study it was concluded that the companies working with CRM believed that the CRM initiatives resulted in higher profitability and created more loyal customers. At the same time it was evident that the companies had different views on CRM as a method and its benefits. The majority of the companies could not present any tangible results from CRM-initiatives. It was also revealed that decisions regarding CRM initiatives were based on subjective assessments and without theoretical foundation.

How can the object based art help us, as viewers and as makers, to access a supplanted emotional state?One way of positioning yourself within the corpus-field is to step outside the traditional borders of the field and aim for other values within the objects, such as a visible working process, a storytelling or an emotional relationship to the object.  It is a way of taking a step from the traditional silversmithing towards some kind of free undefined corpus-art.  To reach for suppressed feelings is one way to find an importance within the artistic work, to give it a purpose.By investigating the concept of the sublime and the surrealist movement I try to find examples on how you, both as a viewer and as a maker, can put yourself in an emotional/intuitive state.  Through interviews with Jewellery and corpus artists I get a maker?s perspective which I compare with my own reactions to their work.Works of art can be used as a catalyst to reach, and maybe also to process, unattended feelings. This creates a strong emotional connection to the work.  As a maker you can, for example, do this by working with it as a theme, or by using an intuitive working method.

Nobel Prize Laureate Joseph Brodsky is a key figure in Soviet Russian literature. Expelled from the USSR in 1972, he became a US citizen in 1977 and Poet Laureate of the United States in 1991. In this essay, I have sought to examine the state of exile perceived in Brodsky?s poems. Using Russian literary critic Viktor Shklovsky?s concept of defamiliarization, I have strived to illuminate the formal composition of this state ? its technique.

In 2014-2015 a large-scale Ebola epidemic occurred in West Africa. The Swedish Civil Contingencies Agency was given the order to conduct the Swedish response. The purpose of this case study was to investigate the impact on project planning of the three factors: the nature of the crisis, political initiative and developing countries. In this case study the crisis was an epidemic, and the project was initiated by the Swedish Government and conducted in two developing countries. The results were intended to contribute to developed understanding and recommendations for future project managers in similar projects.

The aim of this thesis was to evaluate the music downloading service Musikwebb regarding its indexing and retrieval effectiveness. This was done by performing various kinds of search in the system. The outcome of these searches were then analysed according to the criteria specificity, precision, recall, exclusivity and authority control. The study showed that Musikwebb had several flaws regarding its retrieval effectiveness. The most prominent cases were the criteria exclusivity and specificity.

A student at the Technical University in Jönköping was given an assignment from Falköping municipality. The assignment was to evaluate their IT systems 'users' awareness of information security and even present suggestions for IT-Users to improve their information security within Falköping municipality.Falköping municipality consists today of seven administrations. The target groups for the study of the information security are a pilot group consisting of 30 IT Users and four different managers from various administrations within Falköping Municipality.The purpose of this work is mainly to indicate an understanding of the importance of the information security knowledge among IT Users in Falkopings municipality, mainly those who use their smartphones and tablets for work-related activities.This work aims to answer the following questions:? How wide is the awareness of information security among municipality's IT users?? How can information security improve among the municipality's IT users?Theories that work consists of are mainly what information security is, how it is handled and the threats and risks that may create problems for the municipality, basically when IT Users use their smart phones and tablets.The Work Implementation started with sending surveys to a pilot group of IT- system users and the student even interviewed four general managers working in Falköpings municipality. Both the questionnaires results and interviews results are presented in diagram and text.The result from both surveys and interviews was very positive and it shows that the municipality investigated IT-Users are very aware and have knowledge about information security, when they use their smart phones and tablets.

The purpose of this study is to create knowledge about the view on play and work with play in Nepal?s preschools. To do that I travelled to Nepal and interviewed people who had an insight in either work regarding play in preschools or the view on play. I used a kind of interview were the person I interviewed got the phenomenon ?play? to discuss and to reason about, without my values.

The main purpose of this study was to examine how people who have felt mentally bad, describe their subjective experience of what leads to a mental well-being. The overall research questions were; how does the individual define mental well-being, how does the individual describe the turning-point during her tough period, and in what way does the individual consider that her own effort has influenced her well-being? In order to answer these questions, qualitative research interviews were conducted with persons who?ve felt mentally bad and who?ve got some kind of professional help, and who think that they have a mental well-being today. The empirical material was analyzed from a theoretical resilience perspective. The study?s result showed first of all, that there are different ways to define well-being.

Detta examensarbete handlar om hårdrockssångares medvetenhet när det gäller sångteknik. Syftet med arbetet är att få kunskap om vilka tillvägagångssätt de har använt sig av när de skapat sitt sound och hittat sin teknik. Den teoretiska utgångspunkten för studien är det sociokulturella perspektivet. Tidigare forskning inom området behandlar traditionell röstlära, mer moderna sångskolor och socialkulturella normer gällande inlärning. Jag har använt mig av den kvalitativa forskningsintervjun som metod och mina informanter är verksamma inom området.

The purpose with this report is to give structure to the storage area betweenproduction and packaging at Spaljisten AB in Åseda. The purpose is also to givesuggestions for improvements of work tasks and thereby simplify and improve thematerial handling at the packing process.The background of the task is that Spaljisten AB is going to increase theirproduction and thereby they also need to increase the packing rate of theirproducts. They will manage this by installing a new automated packing line andincrease the efficiency of the old manual one. The theoretical background ismostly obtained from literature which contains relevant facts for our report.The storage area has been studied visually in order to search for improvements oftoday?s layout.

The honour norm is strong within the Middle East but is scattered all over the world. As a result of immigration, the honorary context has become more established in Sweden. Violence, committed in the name of honour, is commonly executed by male family members. Thus, young men are forced, in some degree, to participate in the oppression and control of their sisters. Violence exercised in the name of honour, can be traced back to the patriarchal family system in which woman are subordinate to men.

Studien utgör en del av ett projekt för att undersökaarbetsmiljön för elever på konstnärlig kandidatutbildning i musik, inriktningimprovisation på Högskolan för scen och musik i Göteborg. Studiens syfte äratt undersöka upplevelser av feedback från lärarna under utbildningen. Datainsamlades genom semistrukturerade intervjuer med sju elever i tre årskurseroch analyserades med induktiv tematisk analys utifrån metoden criticalincident technique. Eleverna upplever att mål och syfte med uppgifter ofta äroklara och att feedback på skolan brister i både kvantitet och kvalitet.Feedbacken saknar ofta den specificitet som forskning visar är viktig.Eleverna önskar att lärarna tydligare uttrycker sina åsikter. Utöverfrågeställningarna berörs funderingar om identitet och initiativtagande.Uppsatsen avslutas med förslag på reflektionsämnen, riktade till lärarna..

Abstract This paper seeks to answer how well the unit managers in a community live up to its responsibility for rehabilitation. What opportunities and obstacles center managers feel that they have in the rehabilitation process and their expertise in rehabilitation are adequate. The essay is based on qualitative, in which six interviews were conducted to help capture the Heads of Unit subjective experiences. Five of the respondents are heads of units in the elderly, and an interview with the rehabilitation coordinator of the municipality. Respondents' comments and relevant literature form the basis for this essay.

Den du är, inte den du förväntas vara ? en kvalitativ studie av läroböcker i religionskunskap och dess behandling av kön, sexualitet och etnicitet (Who you are, not who you are expected to be - a qualitative studie of textbooks in religious studies and the treatment of gender, sexuality and ethnicithy) is a qualitative study with the primary focus to examine textbooks as a resource for the teacher. Focus is put on how gender, sexuality and ethnicity is portrayed in textbooks for religious studies in upper secondary school. The textbooks are also examined as a resource based on their usefulness. To do this a hermeneutic approach was taken and the textbooks were studied based on the knowledge they provided and their readability.

The aim of this thesis is to examine discourses about the user category young people in two well-established Swedish library journals between the years 2005 and 2010.The empirical material consists of 65 texts derived from the library journals Biblioteksbladet and Bibliotek i samhälle. By using discourse theory and methodology I discover several different ways in which young people are categorized in the library context. As a complementary theory I have analyzed the material from an intersectional perspective. The result shows that young people most of the times are defined by adults. Several characteristics such as creativity, interest in modern technology, messiness and need for support are repeated in the descriptions of the young, suggesting that there is clear idea of how young people are.