Syftet med denna litteraturstudie var att sammanställa vetenskaplig kunskap om hälso- och sjukvårdspersonals attityder gentemot handhygien. Resultatet baseras på 10 st vetenskapliga artiklar. Resultatet visar att sjukvårdspersonal har en positiv attityd till handhygien vid patientkontakt eller vid exposition av kroppsvätska. Däremot finns en negativ attityd vid användandet av handskar, tro att handhygien orsakar hudirritation och när handhygiensmedel ej finns lättillgängligt. Personalens attityder påverkas av vilken kunskap de har och deras arbetsledares åsikter gällande handhygien.

In today s society, services are becoming more and more important. They are however, partly because of their immaterial nature, separated from traditional merchandise, why the marketing and producing of them differs. Quality errors in a service are often difficult to discover before the service is brought to a customer, since the producing and consuming of it often takes place simultaneously. Quality errors in a service process are called service failures or in Swedish tjänstefel. Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones.

Återanvändning av programkod inom programutvecklingen idag finns i många olika nivåer och hjälper till att skapa en bred programutveckling. Med hjälp av objekt-orientering och arv skapas möjligheten att dela information mellan olika projekt och applikationer för att minimera risken att samma kod skrivs flera gånger. Syftet med detta arbete är att utreda vilka för- och nackdelar som finns vid återanvändning av programkod vid utveckling av en mobilapplikation. Vid utvecklandet av denna applikation till Windows Phone® har ett delat kodbibliotek kallat Portable Class Library (PCL) använts. För att utreda de för- och nackdelar som kan finnas med återanvändning, kommer programkod från en applikation för Windows Store® finnas tillhands.

Våld mot kvinnor är ett omfattande och angeläget samhällsproblem. Hälso- och sjukvårdspersonalen utgör en nyckelgrupp när det gäller att upptäcka och identifiera våldet. I mötet med den våldsutsatta kvinnan, likaväl som i mötet med andra patienter, är bemötandet och kommunikationen av stor betydelse. Syftet med studien var att belysa våldsutsatta kvinnors upplevelse av hur de blivit bemötta i sin kontakt med olika sjukvårdsinstanser. Metoden har varit kvalitativ med en induktiv ansats där nio kvinnor har intervjuats.

In our modern society, time is important. Technology is used in countless ways to faster get us from one point to another. The purpose of this report is to inquire whether there is a way to implement an option for personnel at Swedish hospitals to claim priority on an elevator call, and to do this in an efficient way. An ordinary elevator system has been simulated with an implementation of textit{Nearest Car algorithm}, an algorithm which calculates the most suitable elevator car to serve a specific call considering the distance between the call floor and the car and the direction. Along with this algorithm, different ways to handle priority calls has been implemented to see how they affect the mean transport time for both passengers with priority and regular passengers in the elevator.

The purpose of this essay is to investigate and analyze how widely and intensive genderequality issues are considered within Swedish companies. Qualitative interviews werearranged with personnel managers within each company, and complemented with aquestionnaire amongst the employees. The collected information was analysed on the basis ofgender theory, organization and change theory, theory of equal opportunities and historicalstatistics. The outcome of the analysis indicates that companies find gender equality of highinterest, and important to address within the daily work. However the analysis also shows thateven though the companies find gender equality important it is only adopted within few areas,and not across all departments.

The purpose of this bachelor thesis is to examine the methods public libraries can use in order to market youth services. It is also a chance to evaluate an untested marketing model adapted to public libraries. Young people are one of the most difficult groups to attract to the library and thus librarians need adequate methods to deal with this problem. We have interviewed librarians, carried out observations and examined documents in accordance to the triangulation method. Before one can begin marketing the libraries one ought to know of how marketing is done and the principles behind it, therefore we have given a simple explanation of marketing and marketing theory.

Violence against women is an extensive social problem that concerns us all. The women who seek health- and medical services when they have been exposed to violence and abuse have the right to expect being well taken care of and treated by competent and understanding personnel. A kind reception can make the patient feel comfortable enough to talk about their situation. The aim of this literature review was to determine how you as a nurse should treat a woman who has been exposed to battery, to be able to offer a professional and individual care. The frame of reference is Gustafsson´s SAUK-model since the acknowledged care aim to maintain and strengthen the human´s self-judgement and self-determination.

The main purpose of this essay is to study the role of documentation in Swedish health care today and the consequences of the augmentations in paper work that have taken place during the last couple of decades. The method used in this study is interviews with health care personnel.The following questions are treated:-       What kind of documentation has increased in Swedish health care?-       How is the patient/health care professionals affected?-       How is the work of the health care professionals affected?The conclusion of the essay is that the increasing amount of time spent on documentation that for much part has never been performed before, (such as risk analyses, statistics and writing much more thorough charts), has consequently left very little time for actual patient care. The research also showed that faith in health care professionals has significantly decreased and that one of the major reasons for increased documenting is the anticipation of and therefore protection against potential complaints. Finally there seems to be a greater focus on being service-minded rather than on providing quality health care..

Undersökningens syfte är att försöka fånga förskolans personals och lednings förståelse och uppfattning om vad kvalitet i förskolan är och vilka faktorer som indikerar att en förskola har god kvalitet. Syftet är även att se hur arbetet i förskolan ser ut när det gäller kvalitetsarbete och vad som skulle behöva utvecklas vidare.Undersökningen har gjorts genom kvalitativa intervjuer med tre förskollärare och en barnskötare verksamma i förskolor samt två rektorer. Resultatet som framkommit i undersökningen visar att de yttre förutsättningar som finns för förskolor, exempelvis lokalers utformning och barngruppens storlek, inte har avgörande betydelse för hur god kvalitet en förskola har. Det som är mest avgörande för en förskolas kvalitet är vilka personer som arbetar där och vad de har för engagemang och kompetens för sitt arbete samt vilket förhållningssätt som personalen har mot barnen.Undersökningen avslutas med en diskussion där det presenteras förslag till fortsatt arbete med att förbättra förskolors kvalitet..

I denna rapport undersöker vi om en personal shopper tjänst är bra att införa i en modekedja med en bred målgrupp inom lågprissegmentet. Vi samarbetar med Gina Tricots huvudkontor där vi ska utveckla tjänsten tillsammans med Fredrik Appelqvist, retail ansvarig på Gina Tricot. I rapporten tar vi reda på om målgruppen är intresserad av tjänsten och hur de i så fall vill att den ska vara utformad. Detta för att se om det är ett strategiskt val för modekedjan Gina Tricot att starta upp en personal shopper tjänst ute i butik.I detta arbete har vi tillämpat några modeller för att undersöka på vilket sätt kunderna tar sina köpbeslut. Modellerna används för att se vart personal shoppern kan komma in och påverka kundens köpbeslut, för att kunden ska bli nöjd och sprida en positivitet om företaget.

We are constantly being fed information. Everything and everyone we come into contact with may somehow make a new impression on us, whether we are aware of it or not. One of the ways that people in today?s society in Sweden are being given information is via different types of media, for example through commercials. Whether it?s a video clip or a still-frame picture, a commercial is an effective way for a company to reach out to potential customers.However, it is not only the messages or signals that may appear obvious that these companies send out when advertising with commercials.

The management of assets in organisations today can be a challenging task and optimising their usage is critical to ensure maximum profit. For rental businesses offering tangible products efficient management of movable assets are an essential part of the business strategy. The main purpose of this study is to investigate how asset management and asset information management can be carried out in rental businesses and in what ways information technology can support it. By doing a literature review combined with a case study where three rental businesses and their use of information technology were examined we could identify several important aspects regarding asset information management. The results we have found is that rental businesses with a high degree of digitization in existing asset information management systems are able to rationalize existing work processes, which in some ways changes the roles of employees.

The thesis examines the relationship between consumer attitudes and a scented shopping environment. A relationship and phenomena concerning scent marketing, which could be seen as one of the more provocative forms of marketing since the human sense of smell, is connected to the limbic system where motivation and attitudes are created. The use of scent marketing has, so far, been proven effective in sales increasing whereas it is one of the less explored forms of marketing.The purpose of the thesis is to answer the following question: Is it possible to find differences in consumer attitudes in a scented buying environment compared to a nonscented buying environment, and thereby create new basis for segmentation?The thesis is based on a quantitative study where data has been gathered in a scent manipulated buying environment through structured interviews with consumers. The thesis applies a deductive approach to the main theories in the area of interest.The findings suggest new theory discussing that it is difficult to use consumer attitudes, towards a scented store environment, as a foundation for market segmentation.

Purpose/Aim : The aim of this study is to investigate and describe "kontaktmannaskapet" in the Swedish correctional system. I also aim to investigate if there are any differences between how the different actors involved in the correctional system look at this phenomena and how different sociological theories can be applied on "kontaktmannaskapet" in order to make it more comprehensible for the actors involved.Material/Method : This investigation is based on a larger qualitative inquiry consisting of several personal interviews. Further material has been used, such as literature and reports about "kontaktmannaskapet" inside and outside the correctional system.Main results : The overall opinion about the "kontaktmannaskapet" is positive. "Kontaktmannaskapet" as a working method of the correctional officer has a potential to become a useful instrument in rebuilding the lost identy of the inmate as well as reducing the stereotypes often associated with the relationship between inmates and prison personnel..