Relationskapandet är essentiellt inom bankbranschen. Detta för att skapa en god förutsättning för en framgångsrik verksamhet. Dock kan kundrelationer leda till ett kundavhopp av olika orsaker. Vidare väcker detta intressanta frågor till huruvida svenska banker arbetar vid uppföljning av kundavhopp.Syftet är att undersöka hur Swedbanks kontor i Västerås city arbetar med uppföljning av kundavhopp inom den privata sektorn. Denna uppsats har utgått ifrån en kvalitativ studie där ett flertal intervjuer har utförts på Swedbanks kontor i Västerås samt Swedbanks huvudkontor i Stockholm. I studien har vetenskapliga aspekter använts inom ämnesområdet som har tagits fram utifrån en litteratursökning.

What causes people to move within and between certain places and not within and between others? How do physical outdoor environments affect the way people act and move? Do different environments generate different body language and mimics in the bodies that inhabit them? In my pursuit for answers to these questions I studied literature and initiated and took part in dialogues in the form of workshops, all of which has resulted into this thesis. My questions have initially arisen from reflections of my own environment and how it not only affects my mental condition, but also my actions. Drawing upon the hermeneutic term ?preconception? I trust that what we label ?truth? is constructed by our lived experience and the society we grow up in.

We have examined how the dependence, identity and social bonds affect customer loyalty and attachment to a training centre. The method used is a survey on SATS Karlstad city where 128 respondents were asked, out of which 118 surveys were used in the final analysis. The data was analyzed using ANCOVA and multiple regressions.The result showed significant relationships on attachment between identity and dependence. Social bonds had no significant effect on the attachment a member have towards training centre. Customer loyalty was measured by how long the individual has been a member and his or her training frequency.

I wanted to focus this essay on the operative?s perspective of running religious organizations in the city of Karlstad and to see positive and negative aspects of their day-to-day life working with their organization, following up with a comparison of the difference and the similarities between those groups. After delimitating which groups I was going to examine, I implemented a qualitative study of four people, from two different religious groups, whom I performed interviews with. My method of performing these interviews and understanding the perspective of the informants, I had a semi structured interview guide along with a recent study that was opting for similar conclusions, only in a different county and with different input perspective. The result of my study showed a difference in establishment of their region but with a lot of similarities in problems with their religious and structural premises.

Stockholmsregionen växer och utvecklas i hög takt. Bostadsbristen är ett faktum när fler ochfler vill bo i en urban miljö, dessutom ställer detta högre krav på att regionenslogistikförsörjning hanteras korrekt. Mot denna bakgrund uppstår konkurrens kringmarkanvändningen i citynära verksamhetsområden. Idag omvandlas verksamhetsområden tillattraktiva bostadsområden, exempelvis Liljeholmskajen och Norra Djurgårdsstaden. Syftet medrapporten är att undersöka möjligheten att omvandla tre verksamhetsområden (Lunda,Slakthusområdet och Västberga) och vilka regleringar samt investeringar som är nödvändigaför att verksamheterna ska kunna omlokaliseras till perifera verksamhetsområden i regionen.Första steget till omvandling är att omlokalisera den befintliga verksamheten, som i de angivnaområdena klassificeras som logistikintensiv, till perifera verksamhetsområden i regionen.Logistikintensiv verksamhet karaktäriseras av att transporter till och från fastigheten ärnödvändiga för verksamhetens framgång, det kan vara allt från ett tryckeri till en globaltransportör.

The purpose of this Master?s thesis is to examine what role the new city library in Halmstad has for its users. The questions posed in this study are: What do the users actually do at the library? What roles are the most significant according to the users? Have the politicians succeeded in their intention of realizing a modern library according to the users? The theoretical starting point is Andersson?s and Skot-Hansen?s theory of four different roles of public libraries. In order to extend the model we added a fifth function; the one of aesthetical experience.

The purpose of this Master?s thesis is to examine what role the new city library in Halmstad has for its users. The questions posed in this study are: What do the users actually do at the library? What roles are the most significant according to the users? Have the politicians succeeded in their intention of realizing a modern library according to the users? The theoretical starting point is Andersson?s and Skot-Hansen?s theory of four different roles of public libraries. In order to extend the model we added a fifth function; the one of aesthetical experience.

In the last decades the Swedish labor market has been characterized by a stereotype perception on women?s role and position on the market. The perception speaks of the characteristics of female leadership as being less qualified causing the gaps between the two genders to transform into a gender segregated society. The historically slow progress has limited the career opportunities for women to reach top management. However the increasing discussions during the 21st century on how to reduce the gender differences in the labor market has made it more acceptable with women on higher positions.

The aim of this essay is to see how the IOGT, local politicians and the local newspaper acted in the city of Hedemora in Sweden in connection with the referendum held in 1922 whether or not to ban the use of alcoholic beverages. To accomplish this I have examined protocols from local IOGT-groups, the town council and the local newspaper Södra Dalarnes tidning. I find that the local IOGT not only worked with the issue of alcohol but served as an institution that deepened democracy and education in the local community through discussions, study circles and applying pressure on local politicians. The locally elected bodies in turn were generally in favour of the good work the IOGT did, although not always overwhelmingly so. Many of the local politicians that handled the issues of alcohol were themselves active members in organisations promoting absolutism.

The purpose of this thesis was to explore the phenomenon called bookcrossing. To fulfill this I have asked the following research questions: Why do people participate in bookcrossing?What functions do books have for bookcrossers? The method used is qualitative, semi structured interviews. Four active bookcrossers have been interviewed. These interviews revealed that bookcrossing as an activity in a medium sized town is very small.

It may seem obvious that the urban space in our northern cities should be design to function and inspire throughout the whole year. This is not always the case. The urban space is often designed on a summer basis and the winter is regarded more as a problem then a resource and its potential remain unused. I have in this master thesis studied the impact of the winter on people and spaces and ponder on how to design functional and attractive places for winter. The project ends in a design concept for Broparken in Umeå on the theme "everyday winter day". The work with this thesis has given me, as a landscape architect, valuable experiences and filled a gap of knowledge that I had in this subject. I hope that this thesis can inspire Umeå kommun and others who are interested in how northern cities can benefit by its climate and develop towards a more complete city. The thesis begins with a chapter that present the subject from four different perspectives.

Invoxicated is an interactive play sculpture where children can explore the wonderful and playful opportunities of sound. Talk into one end of the sculpture, and the sound will travel through the sculpture and come out in the other end. On its way, the sound gets distorted by a number of sound effects. By bending the sculpture?s body, and pressing the sculpture?s buttons, the sound effects gets altered in real time.

The aim of this paper is to investigate who the visitors are at a children's department at amain library in a larger municipality, and for what purpose they use it. We discuss: Is therea difference between various user groups, and if so, how do they differ'? Which library rolesdoes the children's department have? Does the children's department serve as a local libraryfor those who live in the immediate surroundings or as a main library for the whole municipality?The paper is based on a user survey performed in the spring of 1996 at the City Library ofGothenburg. 417 visitors and five staff members were interviewed.The children's department is used by various groups of people, from young children to seniorcitizens. The library roles are, among other things, an independent learning center and formaleducation support center.

The purpose of this paper is to explore the social worker?s perspective on working for the government as a professional in care of children, in relation to the family's right to self determination. The essay's empirical material is gathered from qualitative, semi-structured interviews with social workers who work with children and youth in communities and districts in Skåne and Stockholm City, Sweden. The analysis was conducted in line with theories of social constructivism. The results and analysis show that the interviewed social workers did not believe that the state has too much power over the citizen.

?Re:Regional? is a diploma work by Sanna Alm and Ylva Hedin, for the Master?s Programme in Spatial Planning presented at the Blekinge Institute of Technology, Karlskrona, Sweden. ?Greater Helsinki Vision 2050 ? International Ideas Competition? was the starting point of this study. The competition was launched the 15th of December 2006 and the closing date was the 31st of May.