Title: Time to renovate ? The effect of communication on the relationship between company and customer in a change situationCourse/subject:Busniess administration, Leadership, 15hpAuthors:Fredrik Elghag, Ossian OlssonTutors:Ingemar WictorKeywords:The Million Programme, Communication, Relationship Marketing, Tentant, Landlord.Problem formulation:How does communication affect the relationship between company and customer in a change situation?Purpose:Examining how different parts of a communication process affects customers trust, commitment and loyalty to their company.Theoretical framework:The starting point for the study?s theoretical perspectives have been Morgan and Hunt?s (1994) previous studies on relationship marketing and Laswell?s (1948) communication model.Methodology:The paper is performed with a qualitative research approach and a deductive approach to answer the research question. Personal interviews were conducted with four employees in real estate companies and two tenants in each company stock.Conclusion:We have found that communication affects the relationship between company and customer. Tentants have experinced credibility of businesses is important for them to have a confidence and loyalty in the relationship. .

Med hjälp av den fenomenologiska teorin har jag sökt svar på hur fullblodsuppfödaren upplever sin situation och med hjälp av begreppet livsvärld har jag analyserat materialet. Genom Schutz definition av begreppet livsvärld har jag belyst fenomen och upplevelser i uppfödarnas vardagsliv. Jag har tolkat Schutz definition av livsvärlden som den bild av verkligheten så som den uppträder för informanten och de fenomen som har betydelse för deras vardag. Efter att ha träffat och intervjuat fyra stycken fullblodsuppfödare i Mälardalsregionen har jag kunnat kategorisera nio fenomen som återkommer i samtligas livsvärld. De fyra uppfödarna har haft varierande åsikter och berättelser om de olika fenomen som jag kunnat uppmärksamma. De nio fenomen som jag kategoriserat utefter informanternas berättelser är ekonomiska villkor, drivkrafter, traditioner, gemenskap och utbildning, möjligheter inför framtiden, kvalitet, hinder inför framtiden, föryngring och nyrekrytering samt Svensk Galopp vilken är den organisation som svarar för den svenska galoppsporten i helhet.

To create a profitable and competitive business an important factor today is a well-functioning logistics. Through effective internal material flows effective logistics can be achieved. Unnecessary handling and movement of materials is a waste which affects the internal material flow. These wastes should be identified and eliminated as much as possible to improve the internal materials handling and through that achieve a more efficient business. At Fagerhults Belysning AB, where professional lighting systems are developed, manufactured and marketed, a new inventory has been built and changes in the assembly has been made during the past year.

The purpose of this essay was to examine, from a gender perspective, how biological children in foster families experience the situation of living with foster siblings. The material consists of ten interviews. We searched answers to the questions:1. In what way have the biological childrens relations to parents, biological siblings and foster siblings changed through the placement?2.

The aim of this essay was to gain a deeper understanding about how school employees interpret and practice school law regarding cyber-bullying that occurs between pupils on the internet. To examine this we used a qualitative method. We completed eight interviews with five teachers, one headmaster, one school welfare officer and one special educationist. These eight school employees were from four different high schools. In our interviews we found that the school employees thought it was difficult to define different concepts within the school law such as in association with the occupation and offensive behaviour which prohibits them from interpreting the school law in the same way.

Bakgrund: I Sverige lever idag 4300 människor med hiv. Bromsmedicinernas utveckling har onekligen ändrat situationen för de hiv-positiva. Idag innebär det som hiv-positiv att anpassa sig till en livslång tung medicinering i ett samhälle med kulturellt och socialt reproducerade föreställningar, vilka betraktar hivsmittade som moraliskt otillförlitliga och avvikare. Dessutom tvingas de hiv-positiva leva med stigmatisering samt skuld- och skamkänslor. Syfte och frågeställningar: Studiens syfte är att undersöka och skildra vilka copingstrategier hiv-positiva använder sig av för att återuppnå/uppnå livskvalitet.

The purpose of this study is to investigate the young caregivers thoughts of the elderly caretaker. A qualitative method was chosen when interviewing young caregivers in order to get an insight of how they perceive and speak of the elders. The main questions of the study are: How do the caregivers believe that the elders perceive their day-to-day life and situation? Is it possible to distinguish if the young caregiver?s thoughts about the elders affect their work with the elderly caretaker? Is it possible to notice any common factors that the young caregivers perceive as important in their work with the elderly caretaker? The criteria for inclusion in this study are caregivers aged 18 to 25, who are working with elderly at special accommodation. The theories chosen for this study are the salutogenetic perspective, the activity theory and the theory of gerotranscendence.

In this paper we investigate whether power structures in organizations have an influence in the process that leads to burnout. We analyze if these power structures affect the individual?s health condition toward burnout in a way that leads to disability and subsequent absence from work. In the study, six persons who all have been unable to work due to burnout have been studied through qualitative, semi-structured interviews. The material have been coded with three different themes; leadership and hierarchy, responsibility and delegation of responsibility and performance and loyalty.

Abstract Background: More and more people receiving palliative care in the home, leading to increased responsibility for the next of kin. Being a caregiver and at the same time next of kin is a complex situation for everyone involved. Next of kin´s everyday life changes drastically when everything revolves around the one who is seriously ill.Aim: To describe next of kin´s experiences of being caregivers to a palliative sick person at home. Method: A literature review in which eleven qualitative scientific articles were analyzed and summarized. Results: The results revealed three themes; experience of support, experience of changes in life and experience of strategies.

The aim of this study is to examine present forms of interaction between Child Welfare Clinics (Barnavårdscentraler, BVC), and libraries. The study departs from the user?s perspective, i.e. how the parents evaluate the information they are given about the library and its resources to provide information they want in their present and new situation. In two local communities the survey looks into how parents of babies are informed about the library in meetings arranged as part of the information and support program provided by BVC.

The purpose of this study is to examine the situation of the school for boys 15-21 years of age lacking compulsory school attendance and is being located at five residential care units from the pedagogues? point of view. The study was conducted by interviewing four pedagogical leaders and two teachers. The results demonstrate that the boys can choose the subjects they study as well as the amount of time they spend on studying each week. The teachers include non-learning activities during their lessons.

Rapid economic development and urbanization has led to an improved standard of living for the Chinese people. Meanwhile, a series of environmental problems have also appeared and smog, in particular, has caused the Chinese people to realize how serious the situation is. Smog has seriously affected normal economic activities and people's everyday lives, resulting in financial losses, increased mortality and disease. How to handle the smog becomes particularly important. The purpose of this study is to describe and discuss the underlying causes of two sources of pollution, particulate matter and sulfur dioxide, as well as what drives individuals' and firms' environmentally destructive behavior.

Denna studie i socialantropologi är baserad på intervjuer med två kvinnor anställda på en kvinnojour. Den handlar om deras uppfattningar och erfarenheter vad gäller uppbrottsprocessen för den kvinna som utsatts för mäns våld och hur hon blir bemött av polis och sociala myndigheter under uppbrottet. Kvinnan som ska bryta sig loss från mannen måste ofta ta kontakt med olika myndigheter för att lösa sin situation och dessa har visat sig agera på olika sätt. Deras kunskap är av stor vikt, men det är också nödvändigt att fundera på hur de personliga känslorna styr bemötandet och utgången av mötet. Människan är mån om att försöka anpassa sina känslor till situationen och tysta regler styr vad som är korrekt i en specifik situation.

LKAB och FAB (Fastighets AB Malmfälten) tillsammans med samhället i Malmfälten står idag inför en unik situation där bostäder måste flyttas eller rivas på grund av gruvans riskområde som breder ut sig. Detta har resulterat i att FAB planerar att bygga nya hyreslägenheter. Det är viktigt för LKAB och FAB att de bygger lägenheter vilka är långsiktigt hållbara och som hyresgästerna uppskattar samt efterfrågar. Vi har utifrån denna situation utvecklat vårt syfte som är att öka förståelsen för hur företag kan vinna order på marknaden vid introduktion av nya produkter. För att svara på syftet har vi genomfört en fallstudie genom intervjuer, en observation samt tagit del av enkätsvar.

Studien bygger på på intervjuer med 32 narkotikamissbrukare (20 män och 12 kvinnor). Samtliga var opiatmissbrukare. Dreas sociala situation var komplex. Metoden var en halvstrukturerad temainriktad intervju. Q-faktoranalys beskriver fyra tydliga subgrupper..