Multichannel-shopping has become a wide spread phenomenon in the retail industry due to a significant development of retail channels and formats. Consumers now shop for the same product category in many different retail settings and this trend is increasing. Therefore both the academic world and the retail industry are screaming for knowledge about the multichannel-shoppers. Several studies have focused on the characteristics of different channels and how multichannel strategies should be designed to minimize cannibalization. There is however a lack of research concerning what characterizes multichannel-shoppers and what drives them to shop in several channels.

Companies need to receive feedback in order to understand how they should adjust to shifting demands in the market. This study focuses on the Mystery Shopping process and the information it provides. Through qualitative interviews information was gathered which identifies Mystery Shopping as an approach where companies actively seek information withthe help of anonymous ?shoppers?. This method is compared to other research methods in order to identify the characteristics of Mystery Shopping.

The purpose of this study is to investigate and describe what factors are most important to students when choosing training center, and how these factors affect the choice of each training center. We investigated this by performing a qualitative research and a quantitative survey of students at Karlstad University that trains at Friskis & Svettis and Sats in Karlstad. The results show that there are a number of important factors in the total customer experience that affects a student's choice of training center and that they also differ between a premium center and basic center. Our conclusion is that when a total customer experience concept consists of a core, core experience and peripheral experiences well linked into each other competitive advantages is created, resulting in more satisfied and loyal customers. .

Ett företags finansiella rapporter och interna system ska granskas oberoende av en revisor och granskningen ska utmynna i en revisionsberättelse. För företag är det värdefullt att erhålla en ren revisionsberättelse då en oren skapar bekymmer för företaget, i form av misstro mot det från utomstående intressenter.Ämnet opinion shopping berör frågan om det är möjligt för företag att ?byta sig till? en önskvärd revisionsberättelse, och knyter samman dels företags incitament för att byta sig till en önskvärd revisionsberättelse samtidigt som det ifrågasätter revisorernas oberoende och revisionskvaliteten. Tidigare studier om opinion shopping har visat att motivet till det finns, men de flesta studier har kommit fram till att försök till opinion shopping misslyckas och efterföljande revisorer agerar oberoende.Syftet med uppsatsen är att undersöka om det finns indikationer att opinion shopping förekommer i Sverige. Ämnet har studerats främst i USA och på grund av skillnader mellan länderna är det intressant att undersöka den svenska revisionsmarknaden.

We want to search knowledge in how teachers with a focus on after-school recreation centre estimate how their own competence is used in after- school recreation center and school and what expectations/apprehensions they have on their profession in the future. In our study we have asked teachers with a focus on after-school recreation center how they estimate that their competence has been used in after-school recreation center during the last three years. The method we have used to illustrate this is the Delphi method Nordänger (2009), where we interviewed eight respondents by e-mail. From the responses, we have found that teachers with a focus on after-school recreation center experience that their skills should get more attention in the school. They want to combine care and pedagogy that supports students' physical, intellectual, social and emotional development.

The thesis strives to reveal the dynamics between a central and a peripheral shopping area in Kalmar, Sweden. The establishment of larger Shopping centers has become a hallmark of postindustrial cities. Cities globally are at risk of creating an urban economic rift between the central and peripheral shopping areas. By establishing major shopping venues around the traditional central business districts, cities hope to create a larger customer hinterland and thereby also increased economic growth. The aim of this thesis is answered by two research questions regarding collaboration and competition between two shopping areas; the central Kvarnholmen and peripheral Hansa City Mall.

Syfte: Syftet med denna studie är att utreda vilka företag som lämpar sig för en implementering av ett shared service center. Metod: Under arbetets gång har en abduktiv ansats använts där det varit en kontinuerlig interaktion mellan teori och empiri. Det har gjorts en kvalitativ studie av ett fallstudieföretag med hjälp av intervjuer, facklitteratur och vetenskapliga artiklar. Slutsatser: De företag som är mest lämpade för en etablering av ett shared service center bör vara:? Stora ? de måste kunna uppvisa stordriftsfördelar? Multinationella ? centraliseringen till shared service måste få märkbar effekt? Expansiva ? realisera besparing i personalkostnader ? Lågkostnadsstrateger ? syftet med ett shared service center passar företagets paradigm? Förändringsvilliga ? det är ett stort projekt som måste stödjas av organisationen.

Syftet med denna uppsats är att genom metodologisk triangulering ur ett kundperspektiv undersöka de grundläggande faktorerna till varför turism- och shoppingindustrin kan kopplas samman och skapa shoppingturism. En etnografisk studie utfördes genom en triangulering av kvantitativa och kvalitativa metoder för att belysa ämnet shoppingturism från konsumentens synvinkel. Den primära metoden utgjordes av två kvantitativa enkäter med shoppingturister samt observationer. För att få ett ytterligare djup gjordes kvalitativa intervjuer med branschfolk och Gekås besökare.Postmodernismen och dess innebörd har lett till att shopping och turism kan ses som en enhetlig näring. Tre begrepp binder dem samman: upplevelse, hedonism och utilitarism.

Shopping kan vara ett nöje oavsett om kunden har en uppgift eller inte. Målet för de flesta butiker är att göra shoppingupplevelsen till ett nöje. Detta kan butikerna i fallstudien göra genom att först och främst erbjuda ett unikt och trendigt sortiment. Sedan gäller det för butikerna att erbjuda hög service i en miljö där kunden känner sig bekväm. Det är också viktigt att butikerna erbjuder produkter som är prisvärda.

The purpose of this master thesis is to understand how busy moms experience their grocery shopping trips and the in-store environment. In gaining this knowledge, we aim at being able to suggest ways to improve the grocery shopping experience of busy moms; and present insights that can help food retailers in targeting this consumer group in-store. Methodology: We use an iterative approach, and work with photo elicitation interviews. We let our respondents capture their experiences in photographs, which then aid in recalling their memories in follow up interviews. Theoretical perspective: We base our theoretical perspective on environmental psychology where we use the original M-R model, and include personal and situational variables suggested by Bäckström and Johansson (2006); where the latter variable includes the views by Turley and Milliman (2000).

Physical rehabilitation is a constantly growing field in veterinary nursing. To build a physical rehabilitation center for dogs you need personnel with adequate education and knowledge. In spite of good knowledge it can be hard to know which areas and equipment necessary for the work. It is of interest to describe how a physical rehabilitation center can be planned and which spaces and equipment to prioritize. In this study, data of different spaces and equipment for a physical rehabilitation center for dogs are presented and also the economical perspective is introduced as a background.

The purpose was to look into the pattern of consumption among middleage women. Our questions were how women experienced the need to consume, how they defined the expression of consumption and if there was a difference between "shopping" and "buying". The research has been done through eight qualitative interviews and searching in litterature, illuminating our questions.All women defined consumption as satisfying basic needs. According to them everything bought on a daily bases is consumption. More difficult to define was the experience of "need".

Syftet med uppsatsen är att utvidga förståelsen för kvalitetssäkrings-systemet Mystery Shopping. Det görs genom att studera hur de anställda i en serviceverksamhet, på sin arbetsplats, uppfattar systemet. Avsikten är vidare att utifrån detta ta reda på vad som kan ha påverkat denna uppfattning. Metod:Då Mystery Shopping är ett vanligt förekommande kvalitetssäkringssystem ville vi studera hur de anställda uppfattar kontrollen. Uppsatsen består av en explorativ studie där vi med hjälp av tre kvalitativa intervjuer skapar en förförståelse till kvalitetssäkringssystemet.

The number of data centers and their capacity is increasing throughout the world. Theenergy used in these data centers and the emissions from the use are increasing at thesame rate. The total use of energy will double from 2008 to 2011 based on the trends indata centers use. Research in this area says that the emissions from data centers willhave surpassed the level of airline traffic in 2020. The index used today to compare howefficient a data center is, called PUE, is lacking some information.

This study explores how consumers' attitudes and intentions-to-buy towards an atypical product can be influenced by the presentation of the product and consumers shopping goals. Moreover, another product, which was shown together with the atypical piece, was analyzed in order to investigate context effects. The aim of the study is to provide insights into a rather unexplored subject and help retailers in presenting their assortment in a way which will create a better perception and intention-to-buy towards the assortment. The study was conducted with the help of two studies, the first one aimed to find an atypical item and to see how attitudes could be affected by differences in presentation by comparing it with a typical item within the same category. The second study used the identified atypical piece in order to see the how attitude and intention-to-buy could be altered by presentation and consumer shopping goals.