The purpose of this study is to analyze and evaluate the suitability of the three instruments SERVQUAL, SERVPERF and Zone of tolerance to measure service quality, from the respondents' perspective. This study has been carried out by a quantitative method in which respondents answered three questionnaires, which was based on the three instruments. The SERVQUAL instrument is a revised version based on criticism by Carman (1990). It is based on the five dimensions; reliability, responsiveness, assurance, empathy and tangibility, with 22 items in which each dimension is associated with a number of items. SERVPERF is the instrument most similar to SERVQUAL and is also composed of the same five dimensions.

The sound part is mainly practical and is dependent on concepts that have been tested through measuring with a sound level meter. The design part is more theoretical and has been verified with CAD models and finite element analysis.With a sound damping hood on the compressor the sound level is reduced with up to four dB. An optimized absorbent for the compressor space gives a reduction with three dB. By using the insulation for the heat water tank as absorbent we can see a sound reduction on the lover octave bands. A reduction like this is elsewhere hard to achieve as at it requires thick absorbents.By changing the today?s insulation to the heat water tank to a form of polystyrene polymer insulation the weight from the heat pump above can be transferred to the stable heat water tank.

Chemotherapy is one of the most important methods of treatment available today for the treatment of neoplastic diseases and gives many patients an increased quality of life and a prolonged survival time (McKnight, 2003). The object of this study was to find out more about owners? views on and experiences of chemotherapy of dogs when it comes to for example quality of life, side effects and if they would make the same decision and treats their dog again in the future. A questionnaire was in the spring of 2009 sent out to the owners of 100 dogs that had been treated with chemotherapy for neoplastic diseases at Universitetsdjursjukhuset, Sveriges Lantbruksuniversitet (SLU) in Uppsala between 2002 and 2008. The response rate was 67 %.

The development of technology and the mechanization in the Swedish forestry has during the last 60 years resulted in depopulation of the country side and due to that the amount of distance forest owners has increased. Therefore the forest companies need to make some adjustments in order to keep the distance forest owners as customers and to attract new ones. The purpose of this essay was to examine and analyze the distance forest owners satisfaction with Södras service offering and quality of service and further develop some proposals for action. A web-based survey was sent out to 634 distance forests owners in Stockholm, Sweden, all members of Södra. 269 respondents participated in the survey and of them, 27 did also participate in a follow-up telephone interview.

Boliden Mineral Ab's mine in Garpenberg, Dalarna is going through a massiveexpansion. The annual ore production is being increased from 1,4 million tons to 2,5million tons in less than two years period of time. Along this expansion thedepartment of mining techniques is administrating a project of optimizing the shortterm planning for the mining production. Garpenberg have since mid 90s storedinformation from all mining processes in a database.The information consists of time data from all the different activities required in themining process, for example charging, blasting, loading etc. The database also containstime data of delays that are affecting the production.

Variation in tuber quality within a single field was one of the motives for a pilot study in Halland, in south-western Sweden conducted during 2002. Quality problems in potatoes have been increasing due to the aggregation of several small fields with different land use history into larger farm units, which are heterogeneous in soil properties and fertility. The study in Halland indicated that both the uniformity and the mean size of tubers may increase from site-specific K fertilization, whereas total yields may be unaffected. The results from this pilot-study with site-specific fertilization showed that tubers reached a more uniform quality and gave a more uniform mean size, while the total yield wasn't affected at all. Site-specific K-fertilization has been applied for some years in Halland with good results. The aim of this study was to test this technique in another potato growing area.

Arbetet visar praktiskt hur en organisation kan utnyttja kvalitetsbristkostnader, för att sedan utifrån dessa identifiera möjligheter till förbättring. I arbetet används identifierade kvalitetsbristkostnader för att ta fram en projektplan för motortillverkningen. Projektets resultat ska medföra att kvalitetsbristkostnaderna vid motortillverkningen minskas. Arbetet börjar med att identifiera vilka kvalitetsbristkostnader som motortillverkningen har dokumenterat. Därefter tas en enkät med öppna frågor fram, vilken behandlar kvalitetsbrister vid motortillverkningen.

The purpose of the Sharing Economy is to exploit unused resources between people, as an alternative to buying new and owning themselves (Gansky, 2010). Gansky (2010) argues that a major reason why the Sharing Economy has grown in recent times is, besides from the recession and people?s increased environmental awareness, the urbanization which has made people move closer to each other and in to the big cities. This in addition to an increased use of GPS technology in smartphones enables people to be constantly connected to an ever-changing network. People now share and exchange services and products from each other.

Chemotherapy is one of the most important methods of treatment available today for the treatment of neoplastic diseases and gives many patients an increased quality of life and a prolonged survival time (McKnight, 2003). The object of this study was to find out more about owners? views on and experiences of chemotherapy of dogs when it comes to for example quality of life, side effects and if they would make the same decision and treats their dog again in the future. A questionnaire was in the spring of 2009 sent out to the owners of 100 dogs that had been treated with chemotherapy for neoplastic diseases at Universitetsdjursjukhuset, Sveriges Lantbruksuniversitet (SLU) in Uppsala between 2002 and 2008. The response rate was 67 %.

To make your company change from a conventional workflow to an ICC-based workflow you need tomake investments in time and money. On the other hand you get your reward in terms of a stable andquality safe production. To choose this way of adjusting your company to new routines requires accuracyas well as a great deal of commitment. It is not only about having the right equipment. There area lot of factors that affect the quality of production.Our ambition with this report is to bring out the importance of general thinking when it comes toICC-profiling and to discuss on which basis printing profiles should be created.

This report is the product of the course AF101X, a bachelors degree in Samhällsbyggnad atKTH. The task of the course is to design a small house at a given location and also implement adeepening study. The house in this report is located in Kiruna in the north of Sweden, where theclimate is much colder than in the rest of the country.The deepening study of this report is to evaluates how realistic passive housing north of thePolar Circle is based on those facts. The house will to some extent be designed to fit the passivehousing standard.

AbstractObjectivePatients with Parkinson?s disease often have symptoms of dysphagia. These swallowingproblems have consequences for quality of life as well for the physical wellbeing of thepatients. AimThe aim of this study was to describe and correlate Swallowing Quality of Life (SWAL-QOL)scores, self-assessment of swallowing function using a visual analogue scale and the resultsfrom a fiber endoscopic evaluation of swallowing function in patients who had been selectedfor Deep Brain Stimulation in caudal zona incerta. A secondary aim was to correlate diseaseduration with results from SWAL-QOL and the fiber endoscopic evaluation of swallowingfunction.MethodTen male Parkinson?s patients (age 45-69 yrs, median 61.5 yrs) who were selected for DeepBrain Stimulation completing the Swallowing Quality of life form, as well as rating theirswallowing function using a visual analogue scale and undergoing a fiber endoscopicevaluation of their swallowing function.    ResultsThe median total SWAL-QOL score was 94% while the mean was 91%.

As the use of smartphones and other mobile technology in our society is constantly increasing,so too does the possibilities of visually impaired persons increase as they are becoming moreable to enhance their quality of life with the help of mobile assistive technology. The purposeof this study was to explore how rehabilitation and habilitation organizations, which areworking with the visually impaired, should approach new technology. We have researched thisby examining the possibilities, opportunities and barriers of using mobile assistive technology.Based on this, we formulated the following research question: What factors are important forrehabilitation and habilitation organizations to consider in order to support, promote andcreate quality of life through the use of mobile assistive technology in their work with thevisually impaired? To answer the above question an exploratory study was made at an eyeclinic in the Västra Götaland region. The study was done through a series of qualitativeinterviews with both staff and patients at the eye clinic.

Addiction has been a problem for centuries. However, it wasn`t until the 1930s that research in this field was conducted systematically. At that time, the main focus was the wife of the alcoholic. Thirty years later the first stress-theories evolved. The theories showed that the husband´s drinking triggered the wife´s stress.

Our purpose with this thesis was to study how tourism providers deliver quality to their customers. We chose to carry out two case studies where we interviewed an owner of a camp site, and a municipal manager employed at another camp site. The questions were based on customer needs, service quality and dissatisfaction. The study gave us some useful aspects. The respondents told us that it was very important to the tourist providers to listen to the customer´s specific needs and to give them personal attention.