Sökresultat:
3888 Uppsatser om Shared service centre - Sida 50 av 260
Marknadsundersökning - Väderstad, Rapid och kundnyttan :
In the town of Väderstad which lies in the middle of Sweden, called Östergötland is Väderstad-Verken situated. It´s an international company which produce machines for land processing and sown to farmers all over the world. Väderstad-Verken is an expansive company with 750 employees. The turnover is 1.4 billion sek. Rapid seed-sower has become a popular machine since it was introduced in 1991.
Knapphet och Selektivitet: Påverkan på attityd och värde
The study examines selectivity of the customer base and scarcity of a product?s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that selectivity of the customer base and scarcity has a great impact on the attitude and the perceived value towards a product or service. Selectivity of the customer base was found having the highest level of impact on both attitude and perceived value.
Biblioteket går till sjöss: Kultur-, informations- och fritidsutbudet för ombordanställda i svenskflaggade handelsfartyg.
This paper deals with how seamen onboard merchant ships flying the Swedish flag apprehendthe culture, information and leisure possibilities that offer them by the Swedish GovernrnentSeamen's Service, HKF.The objective with this work is two folded: first of all suggest some actions to be taken inorder to improve the situation for seamen, based on the results from interviews with crewsonboard three merchant ships.Secondly, draw the attention to HKF's activity in general and to the activity of the SwedishSeamen's Library in particular, for people working within libraries.The result of this examination shows that people onboard really regards the service carriedout by HKF as very good in general, but there are some activities which hopefully can beimproved. However, perhaps the most important role can be played by the shipping companies,based on the wishes that came about from the seamen. These conclusions and discussion aredealt within chapter 8..
DDoS: Ett evolverande fenomen / DDoS: An evolving phenomenon
Internetfenomenet ?Distributed Denial of Service?, förkortat DDoS, beskrivs ofta som ett av de
största hoten mot Internet idag. Genom att utnyttja den grundläggande strukturen i kommunikation
mellan nätverk och datorer kan kriminella blockera och stänga ute webbplatser och -tjänster från
användare, samtidigt som det är mycket svårt för offret och myndigheter att någonsin identifiera
den eller de skyldiga. Enorma globala nätverk av ovetande människors infekterade datorer fjärrstyrs
till att utföra angrepp mot alla sorters organisationer på Internet med olika motiv, som finansiella,
politiska eller för ren vandalism. Syftet med det här arbetet är att göra en dagsaktuell kartläggning
över läget kring DDoS-angrepp och titta på statistik över de mest förekommande angreppstyperna,
och se om den nyare publicerade forskningen kan svara på de pågående och framträdande trender
som kan ses.
Development of Web portal for health centre Aroma in Vetlanda
This exam paper has been made with the health care center Aroma in Vetlanda. The work was to deliver a complete web portal with an integrated booking system. The objectives were to provide a complete informative website for Aromas users with the option to make an appointment for a vaccination or health certificate, order prescriptions and get update information directly published by Aromas staff. And to give the staff of Aroma a graphical Web interface to manage the content and the booking system.The report goes through the basic language used and why. Further it takes up it how works and how the final product looks and behaves..
Konkursprediktion inom service- och informationsteknikbranschen : En undersökning baserad på Altmans studie 1968
Under de senaste åren finns en ökad uppmärksamhet i att kunna förutspå konkurs och andra former av ekonomiska kriser. Vissa forskare menar att konkursprediktion har varit huvudforskningsämne inom redovisning och finans sedan Altmans studie från 1968. Under åren har flera modeller vuxit fram och tidigare forskning har påvisat att konkurs kan förutspås med en hög grad av tillförlitlighet.Denna uppsats har som utgångspunkt Altmans studie från 1968. 66 företag har undersökts i tre år mellan åren 2000 och 2010, varav hälften av företagen har inlett konkurs och den resterande hälften är så kallade friska företag (ej konkurs). Detta i syfte för att undersöka om Altmans konkurspredektionsmodell Z??-score kan appliceras på svenska företag inom service och informationsteknikbranschen.De 33 friska företagen har jämförts mot de 33 konkursförsatta företagen och sedan sammanslagits för en total procentuell klassificering.Vår studie visar att 14 av 33 konkurssatta företag visar tecken på konkurs ett år innan konkurs inleddes.
SVT i det nya mediesamhället : En kvalitativ studie om hur TV-programmen Gokväll, Mitt i naturen och Plus använder sociala medier
The purpose of this essay is to examine how the editorial office to the TV-programs Gokväll,Mitt i naturen and Plus use social media. To achieve the purpose qualitative interviews wereconducted with three Web Editors, one for each program. This essay is based on theories onhow companies can and should work with social media from Andreas M. Kaplan andMichael Haenlin among other writers and scholars from Sweden. The convergence concepttheory with particular focus on media convergence and branding has also been applied in thestudy.
Bibliotekspersonalen utfärdar lånekort Studenters uppfattning av bibliotekspersonalens service
The purpose of this Masters thesis is to study students perception of the services that the library staff provides and the library staffs opinion of the students perceptions. With the concept service we mean the treatment, the attitudes and the qualities that exist between the library staff and their users. Our purpose is also to examine how the users experienced services quality. Our survey was conducted at an academic library with questionnaires to both students and library staff. We analysed the result of the survey by using three theories by Lundmark, Keen and Grönroos and Monthelie.
Identifiering och reducering av köer i samband med återbesök
Purpose ? The purpose of this thesis is to develop a total cost model for container transports and create a tool that calculates a suitable transport quantity from an economic view, which fulfills the demands on delivery service. To achieve this purpose the following questions will be answered:Which costs are affected by the decision between the two transport alternatives LCL and FCL? How does the decision of sending product LCL or FCL influence the delivery service? How can a tool be constructed to simplify the decision-making process regarding the choice of sending products LCL or FCL? Method ? A total cost model was developed. This model is supported from existing literature.
The Communicating Home - Definition, Evaluation and Business Opportunities for TeliaSonera in a 3-5 years perspective
The communicating home concept has been defined byidentifying the dominating communication technologiesto/from and in the homes, the most important customerbehavior and user needs, the dominating products and thedominating actors of the industry.The evaluation of the communicating home industry has beenperformed with a five forces framework analysis and theoriesregarding value migration and value structures of industries. Ithas been concluded that actors of communication technologies,goods and access services will compete fiercely. The barriersof entry will however be high. When it comes to contentservices the situation is completely different. These actors will,to the largest extent, meet lower competition and low barriersof entry.
"Challenges when implementing standardized and processes within a customer service unit"
Abstract Interest in Lean grows and spreads to the public from industrial and service sectors. Lean is currently used in administrative processes and it is called Administration but can administration be Lean? The aim of our study is to develop a useful model for a successful implementation of Lean Administration by using various scientific articles, books and information from the case study.The part of the purpose is to: ? Identify critical success factors that arise? Identify the challenges arising from the implementation of Lean Administration.We have studied a Division within Distribution at GE Healthcare in Uppsala. The model that we have developed provides challenges and success factors for a successful implementation.In order to succeed in implementation, a culture that promotes continuous improvement must exist in the organization. A key success factor is to understand Lean Administrations structure and principles.
Laglig rätt men på olika sätt
I have investigated how municipalities support children with ADHD. I have interviewed persons responsible in five different municipalities. The persons have had the authority to decide how the support funds are to be shared in the municipality. Mostly I was interested to know if the support was the same in all these municipalities and if the children with ADHD really got the help and support they were entitled to. I discovered that the support varied; in some the children were correctly diagnosed but in others municipalities I was not convince.
Viking Future Centre : Vision om en identitetsbyggnad i Göteborg
This thesis project is a vision of an identity building in Gothenburg, situated on the pier called Bananpiren. The purpose of the project is to create interest and stimulate discussions around the place and the building.In order to gain inspiration of what such a place can contain and express, a number of similar projects have been analysed, for example the Sydney Opera and the Yokohama International Port Terminal.A number of suggestions was then created and analysed, all of which are presented in chronological order in order to show the rejections and the developed designs that resulted in the final formation to proceed with.The result was finalised in a number of presentation images of the project that can be used by Cullbergs Arkitektkontor AB when presenting the project..
Svåra samtal? Hur sköterskor på barnavårdscentraler samtalar med föräldrar till överviktiga barn : En intervjustudie
AbstractThis degree project is about having meetings in The Swedish Social Insurance Agency, which is awide organisation. This work will concentrate on one of the projects going on within theorganisation which is travel-free meetings, where they are building a video meeting system thatallows the employees in the organisation to be able to meet with each other through the use ofvideoconferencing instead of physical meetings.In this work we will show how Kaikaku (radical system changes) along with Kaizen (continuouschange) can support an organisation to become more efficient and reduce wastage. We have donethis work in an organisation that is present in over one hundred locations in Sweden.The Social Insurance Agency has over 13 000 employees at over one hundred locations inSweden.The organisation has to be close to their customers and provide the best service aspossible. To be able to work in a uniform way, the employees get together and have meetings.Some meetings are just progress meetings and takes perhaps no more than two hours to complete.However, if seven employees from seven different locations need to have meetings, in the worstcase, they all have to meet in a common place.This is expensive for the organisation in travel costs, time and absence from work, but thetravelling also contributes to environmental pollution if the employees are travelling by a fuelpoweredvehicle.A whole day could go lost for having a meeting in about two hours if all sevenemployees went from their own cities to e.g. Stockholm for the meeting.Muda (wastage) of travel created several different types of Muda, namely:? Wastage with anticipation when the employees had to wait for e.g.
Prediktion av bostadsrättspriser i Stockholms innerstad.
A frequently asked question in real estate marketing is at what time of the year it is optimal to invest or sell. The aim of the project was to answer this question and to generate a prediction model over real estate located in the centre of Stockholm that takes seasons into account. With acquired sales statistics in Stockholm between 2010 and 2013 it was possible to perform a linear least square regression, also known as Ordinary Least Square (OLS), with describing qualities and season of sale as parameters. Statistical problems such as Multicollinearity and Heteroskedasticity have been taken into account when deriving the model. The result was a highly accurate prediction model indicating the profitability of investing in real estate during the summer and selling during the autumn..