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3418 Uppsatser om Service-Orientation - Sida 45 av 228
?Nej, men jag söker väl tills jag hittar?: En studie av discoveryverktyget Summon utifrån ett användarperspektiv.
The purpose of this bachelor?s thesis is to examine how students at Högskolan i Borås experience the web-scale discovery service Summon, based on the theoretical model of ?The Five Dimensions of Usability?, defined by Whitney Quesenbery. The study aims to answer the following research questions: How do the students execute search assignments in the Summon interface? How intuitive and easy to navigate is the system from a user perspective? What are the students? opinions about Summon, regarding usability?Five students with varying information seeking skills are asked to perform search assignments during controlled observation, followed by semi-structured interviews. Our findings are presented in the context of previous research and show correspondence with the results of related studies.
Åt var och en efter behov? Kriminalitet som markör för olika behandlingsalternativ
The aim of this study was to, using previously collected data from self-declared antisocial behaviour questionnaires, examine if the crime frequency has been different between adolescents that have either been referred to two different forms of open care in social service, child and youth psychiatric inpatient care or have been sent to Homes for Specialised Supervision. The criminality frequency and the most common crimes committed were compared between the study groups and further between genders in each particular study group. Statistical significance testing was used and the results of the survey revealed that juvenile delinquents that had committed severe criminal acts were represented in all four groups. The study group with adolescents in national care was the most different from other groups. These youths seemed to have had a lower crime frequency than the other groups with the exception assault and robbery.
Nätverk i landsbygdsföretag : fallet Mälarlandet
The interest in companies that are based outside the cities has grown, and many of these companies have focused their activities around service. The countryside companies meet some difficulties in marketing and communication with other entrepreneurs. A network with service based companies in the countryside could help the individual companies to promote themselves and also give inspiration and new ideas to develop their business. The aim of this study is to investigate how a countryside network can be organized but also what conditions is needed to make the network function. The theory is based on a literature study of the three major topics "countryside", "networking" and "marketing".
Kostansvarigas uppfattningar om införandet av ekologiska livsmedel i skolmåltidsverksamheten
The purpose of this study was to examine how food managers of Östergötland County disucss around their possibilities of reaching the government´s orientation towards 25 per cent of the food - procured, prepared and cooked in the school meal - coming from certified organic production. The study was a cross-sectional study in wich a qualitative approach was used. The sample consisted six food managers in Östergötland. Data processing was done through a semantic content analysis. The result showed that involvment and intrest were significant factors for the introduction of organic food in the school meal. The three municipalities with the highest percentage of organic food used the SMART - concept.
Kringtjänster för fastighetsmäklare
The amendment of a law which is expected to come may well have a significant impact on the Swedish real-estate broke market. The law change will probably have an effect in the number of ways real-estate brokers will compete as a result of the increasing variety of services offered. In order to gain competitive advantages brokers must be at the forefront in the development regarding the changing market. To do so requires that the company chooses an appropriate range of peripheral services that are profitable. The problem is to choose the ?right? services to convey. The purpose of this paper is to describe the services that are in demand for transmission and how the agents can work to meet the demand of this new market.
Intäktsredovisning i tjänsteföretag ? En studie över olikheterna i intäktsredovisningen för onoterade tjänsteföretag med liknande tjänster
Laws, regulations and generally accepted accounting principles hold options on how companies should recognize revenue. Generally accepted accounting principles are determined by standard-setting bodies as the Accounting Standards Board and the Financial Supervisory Authority, which is influenced by international standard-setting bodies as the IASB. Service revenue is generally recognized when performance is completed, but there are variations in when a performance is considered complete. The different accounting options available create difficulties in comparing companies over time and between companies, which in turn creates difficulties to achieve a true and fair view. By clarifying what methods and principles in accounting for service income the unlisted companies in Sweden are using and why these differences exist, we have been able to study how the comparability and the true and fair view is affected by these differences.
Personer med annat modersmål än svenska och bibliotekets service : En attitydstudie på Ålidhemsbiblioteket i Umeå
Syftet för utvärderingen är att, genom en enkätundersökning, försöka besvara hur nöjda besökare med annat modersmål än svenska är med Ålidhemsbibliotekets verksamhet. Utvärderingen utgår från två huvudsakliga frågeställningar: [1] Vilka är användarna i den aktuella målgruppen? [2] Hur upplever personer med annat modersmål än svenska biblioteket på Ålidhem? Informanterna i undersökningen talar elva olika språk och kommer från fjorton olika länder. Det vanligaste språket bland informanterna i undersökningen är arabiska. Det är en jämn köns- och åldersfördelning bland informanterna i undersökningen, men biblioteket har bara ett fåtal besökare i åldersgruppen mellan 20 till 30 år.
Vill du ha en snigel på ögat? : En kvantitativ undersökning om svensk public service-televisions innehåll över 34 års tid.
Our study shows if and how Swedish public service television has changed its content from the time when SVT had monopoly until this day when the competition is greater than ever. We got an insight in what has been presented to the audience by studying TV schedules from 1975 to 2009. The study examines four weeks during the years when the two main channels SVT1 and SVT2 have been broadcasting. One week each of these following years have been examined: 1975, 1985, 1995 and 2009. These years have been chosen to get an insight in what content the TV schedules presented before and after SVT got competition in the Swedish TV market.
Gotlands solelpotential
The aim of this thesis is to investigate the electric solar potential on the Swedish island Gotland. The Gotlandic habitations have been divided into four house categories. For each category energy demand, roof area, geographic orientation androof tilt have been decided. Solar radiation data have been collected from the Swedish solar radiation model STRÅNG (STRÅNG, 2012).The buildings characteristics and the solar radiation have been used as input values in common solar formulas, the solar potential for each building category have been summed up to a total electric solar potential for the region.The electric solar potential on Gotland was calculated to 242 GWh/year with solar data from 2010. Gotlands largest city, Visby, is marked as cultural heritage by UNESCO (UNESCO, 2012).
Mervärdesskattegrupper : Neutralitet och EU-konformitet
This study examines implementation from national law in to local practice in the district of Kalmar to assure newly arrived immigrants orientation in civics. The study takes its starting point in Lipskys theory about street-level bureaucracy. Questions that are discussed are about how the education is understood by refugee?s coordinators, civic communicators and the new immigrates, how the organization has been and what role the demography and economic structures has played for the organization. It is a case study where interviews and enquete has been used.
Sociala interaktionsvärden för ökat köpflöde
AbstractSpotify is currently the largest and fastest growing online music service. They started in 2006 and has since established itself in several European countries. Their financial revenue comes from advertising spots on the client and registered paid subscribers. Together with Spotify, we have come to a certain focus area where Spotify themselves feel that there is potential for improvement. This area of focus concerns the conversion from using Spotify's free "Open" to the payment options Unlimited and Premium.Objective: We will use an innovation process to achieve an innovation grant that will create more attraction to the payment services.
Appar eller ej inom Fleet Management-området
A recent trend in the technological evolution has been to increase the mobility of the end-user. A contributing factor is the fast rate of improvement in the smartphone area. This, in turn, has changed the expectations end-users have on the availability of services, which has allowed mobile applications, apps, to find their place in everyday life.This study has been conducted at Scania?s Fleet Management department that offers a web-based service where haulage contractors can administer, monitor and follow up on their vehicle fleets. The purpose of this study was to investigate if Scania?s existing web service should be extended into the mobile area, and if so, what organizational and technical challenges app development imposes.
Bättre service och de senaste modetrenderna till ett lågt pris - är en personal shopper tjänst bra att införa på Gina Tricot?
I denna rapport undersöker vi om en personal shopper tjänst är bra att införa i en modekedja med en bred målgrupp inom lågprissegmentet. Vi samarbetar med Gina Tricots huvudkontor där vi ska utveckla tjänsten tillsammans med Fredrik Appelqvist, retail ansvarig på Gina Tricot. I rapporten tar vi reda på om målgruppen är intresserad av tjänsten och hur de i så fall vill att den ska vara utformad. Detta för att se om det är ett strategiskt val för modekedjan Gina Tricot att starta upp en personal shopper tjänst ute i butik.I detta arbete har vi tillämpat några modeller för att undersöka på vilket sätt kunderna tar sina köpbeslut. Modellerna används för att se vart personal shoppern kan komma in och påverka kundens köpbeslut, för att kunden ska bli nöjd och sprida en positivitet om företaget.
Kris: hur, när och vem får hjälp?
Our surroundings are currently vulnerable. People can not know when or how to expect nor prepare for a disaster or an accident. The purpose of this essay was to perform a study of the organization and accessibility of psychological and social support in a crisis situation within the community of Lund.To be able to carry out this study we put up a couple of questions that we hoped would guide us, for example; how do the community prepare and set up the service for people in need of support in connection to a crisis situation? As a method we have used qualitative interviews and literature.The results of our study have shown a discrepancy between the ways the community organizes their service for people in a crisis situation caused either by a catastrophe or an untimely death. In case of an untimely death, ordinary resources are estimated to be sufficient while in case of a catastrophe, extraordinary resources are required.
"Låtom oss enligt gammal bömisk sed kasta ut dem genom fönstret!" : Historieläroböcker ur ett berättelseperspektiv
This thesis deals with the question of how and to what degree Swedish history books for schools changed between the early 20th century and the 1960s. The theoretical foundation for this study is a perspective which treats historical accounts as narratives, bringing meaning and orientation to the present. According to this perspective, historical accounts may be divided into four different types of narratives, traditional, exemplary, critical and genetical. The basis for this division is how the narratives use the past to make the present understandable.The following conclusions are reached:That Swedish history books for schools have changed less, and in a moore gradual way than those dealing with general history. There is a growing use of genetical narratives at the expense of mainly exemplary ones.