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4255 Uppsatser om Service profession - Sida 50 av 284

När magkänslan avgör : en studie mellan individ och organisation via rekryteringsprocessen

Att genom rekryteringsprocessen söka finna en matchning mellan individ och organisation på en bredare basis än endast yrkeskompetens blir allt vanligare. Sådan rekrytering har fokus på överensstämmande värderingar och normer mellan den arbetssökande och organisationen, som ny medarbetare ska denne passa in i organisationen och dess kultur. Byråkrati, i sin tur, är den moderna statens vanligaste organisationsform och bygger i grunden på expertis, kunskap och professionen. Om trenden går mot att rekrytera med fokus på organisationen, dess kultur och att människor ska passa in i den, vad kan det innebära? På vilket sätt påverkas professionen av detta? Denna studie undersöker hur organisationer med uttalad fokus på matchning mellan individ och organisationskultur resonerar kring sin rekrytering och den inbördes organisationskulturen.

Marknadsundersökning - Väderstad, Rapid och kundnyttan :

In the town of Väderstad which lies in the middle of Sweden, called Östergötland is Väderstad-Verken situated. It´s an international company which produce machines for land processing and sown to farmers all over the world. Väderstad-Verken is an expansive company with 750 employees. The turnover is 1.4 billion sek. Rapid seed-sower has become a popular machine since it was introduced in 1991.

Knapphet och Selektivitet: Påverkan på attityd och värde

The study examines selectivity of the customer base and scarcity of a product?s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that selectivity of the customer base and scarcity has a great impact on the attitude and the perceived value towards a product or service. Selectivity of the customer base was found having the highest level of impact on both attitude and perceived value.

Biblioteket går till sjöss: Kultur-, informations- och fritidsutbudet för ombordanställda i svenskflaggade handelsfartyg.

This paper deals with how seamen onboard merchant ships flying the Swedish flag apprehendthe culture, information and leisure possibilities that offer them by the Swedish GovernrnentSeamen's Service, HKF.The objective with this work is two folded: first of all suggest some actions to be taken inorder to improve the situation for seamen, based on the results from interviews with crewsonboard three merchant ships.Secondly, draw the attention to HKF's activity in general and to the activity of the SwedishSeamen's Library in particular, for people working within libraries.The result of this examination shows that people onboard really regards the service carriedout by HKF as very good in general, but there are some activities which hopefully can beimproved. However, perhaps the most important role can be played by the shipping companies,based on the wishes that came about from the seamen. These conclusions and discussion aredealt within chapter 8..

DDoS: Ett evolverande fenomen / DDoS: An evolving phenomenon

Internetfenomenet ?Distributed Denial of Service?, förkortat DDoS, beskrivs ofta som ett av de största hoten mot Internet idag. Genom att utnyttja den grundläggande strukturen i kommunikation mellan nätverk och datorer kan kriminella blockera och stänga ute webbplatser och -tjänster från användare, samtidigt som det är mycket svårt för offret och myndigheter att någonsin identifiera den eller de skyldiga. Enorma globala nätverk av ovetande människors infekterade datorer fjärrstyrs till att utföra angrepp mot alla sorters organisationer på Internet med olika motiv, som finansiella, politiska eller för ren vandalism. Syftet med det här arbetet är att göra en dagsaktuell kartläggning över läget kring DDoS-angrepp och titta på statistik över de mest förekommande angreppstyperna, och se om den nyare publicerade forskningen kan svara på de pågående och framträdande trender som kan ses.

Bilder av bibliotekarier i dagspressen

The aim of this essay was to investigate what images are conveyed through Swedish daily press and to discuss the possible consequences of these images for librarians and users of the library. What discourses can be identified in the material; how are librarians and their profession described in the press; what attitude can be detected towards librarians and in what contexts are librarians discussed, are questions that were asked. Discourse analysis was used as theory and method. A discourse can be understood as a certain way of talking about and understanding the world. 55 articles from the period of January 1^st 2002 to March 7^th 2003 were analysed with the help of a model.

Konkursprediktion inom service- och informationsteknikbranschen : En undersökning baserad på Altmans studie 1968

Under de senaste åren finns en ökad uppmärksamhet i att kunna förutspå konkurs och andra former av ekonomiska kriser. Vissa forskare menar att konkursprediktion har varit huvudforskningsämne inom redovisning och finans sedan Altmans studie från 1968. Under åren har flera modeller vuxit fram och tidigare forskning har påvisat att konkurs kan förutspås med en hög grad av tillförlitlighet.Denna uppsats har som utgångspunkt Altmans studie från 1968. 66 företag har undersökts i tre år mellan åren 2000 och 2010, varav hälften av företagen har inlett konkurs och den resterande hälften är så kallade friska företag (ej konkurs). Detta i syfte för att undersöka om Altmans konkurspredektionsmodell Z??-score kan appliceras på svenska företag inom service och informationsteknikbranschen.De 33 friska företagen har jämförts mot de 33 konkursförsatta företagen och sedan sammanslagits för en total procentuell klassificering.Vår studie visar att 14 av 33 konkurssatta företag visar tecken på konkurs ett år innan konkurs inleddes.

SVT i det nya mediesamhället : En kvalitativ studie om hur TV-programmen Gokväll, Mitt i naturen och Plus använder sociala medier

The purpose of this essay is to examine how the editorial office to the TV-programs Gokväll,Mitt i naturen and Plus use social media. To achieve the purpose qualitative interviews wereconducted with three Web Editors, one for each program. This essay is based on theories onhow companies can and should work with social media from Andreas M. Kaplan andMichael Haenlin among other writers and scholars from Sweden. The convergence concepttheory with particular focus on media convergence and branding has also been applied in thestudy.

Bibliotekspersonalen utfärdar lånekort Studenters uppfattning av bibliotekspersonalens service

The purpose of this Masters thesis is to study students perception of the services that the library staff provides and the library staffs opinion of the students perceptions. With the concept service we mean the treatment, the attitudes and the qualities that exist between the library staff and their users. Our purpose is also to examine how the users experienced services quality. Our survey was conducted at an academic library with questionnaires to both students and library staff. We analysed the result of the survey by using three theories by Lundmark, Keen and Grönroos and Monthelie.

Identifiering och reducering av köer i samband med återbesök

Purpose ? The purpose of this thesis is to develop a total cost model for container transports and create a tool that calculates a suitable transport quantity from an economic view, which fulfills the demands on delivery service. To achieve this purpose the following questions will be answered:Which costs are affected by the decision between the two transport alternatives LCL and FCL?   How does the decision of sending product LCL or FCL influence the delivery service?  How can a tool be constructed to simplify the decision-making process regarding the choice of sending products LCL or FCL?  Method ? A total cost model was developed. This model is supported from existing literature.

The Communicating Home - Definition, Evaluation and Business Opportunities for TeliaSonera in a 3-5 years perspective

The communicating home concept has been defined byidentifying the dominating communication technologiesto/from and in the homes, the most important customerbehavior and user needs, the dominating products and thedominating actors of the industry.The evaluation of the communicating home industry has beenperformed with a five forces framework analysis and theoriesregarding value migration and value structures of industries. Ithas been concluded that actors of communication technologies,goods and access services will compete fiercely. The barriersof entry will however be high. When it comes to contentservices the situation is completely different. These actors will,to the largest extent, meet lower competition and low barriersof entry.

"Challenges when implementing standardized and processes within a customer service unit"

 Abstract  Interest in Lean grows and spreads to the public from industrial and service sectors. Lean is currently used in administrative processes and it is called Administration but can administration be Lean? The aim of our study is to develop a useful model for a successful implementation of Lean Administration by using various scientific articles, books and information from the case study.The part of the purpose is to: ? Identify critical success factors that arise? Identify the challenges arising from the implementation of Lean Administration.We have studied a Division within Distribution at GE Healthcare in Uppsala. The model that we have developed provides challenges and success factors for a successful implementation.In order to succeed in implementation, a culture that promotes continuous improvement must exist in the organization. A key success factor is to understand Lean Administrations structure and principles.

Varför måste de stora bara bestämma allting? : En studie om barns delaktighet på folkbiblioteket ur barnbibliotekariens perspektiv

A vivid democracy requires participation from those who live in it, including children. Unlike adults, children have special laws and regulations to ensure them their democratic rights. Librarians? decision on what to buy makes an impact to someone else, which puts the librarian in a hegemonic position. Therefore, the purpose of this bachelor thesis is to, out of the child librarian?s perspective, view children?s participation at the public library in the matter of purchasing literature.

"Det ska inte vara lätt att knarka" : En studie om sprututbyte och svensk narkotikapolitik.

The drug treatment staff attitude towards needle exchange is what investigates in this study. The aim of this study is to see what?s affecting the standpoints in the needle exchange issue and also to investigate if the needle exchange is compatible with Swedish drug policy. The study has a qualitative approach and it?s based on eight semi-structured interviews with drug treatment staff.

Den svenska bolagskoden : Vad har det medfört för revisorernas profession?

1. TitelDen svenska bolagskoden ? Vad har den medförd för revisionernas profession?2. ProblemVåra problemformuleringar är, för det första: Hur har bolagskoden påverkat samarbetet mellan extern och intern revisor? Och för det andra: Hur har den externa och interna revisorns arbetsuppgifter förändrats i och med införandet av bolagskoden?3.

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