Sökresultat:
3268 Uppsatser om Service och tjänster. - Sida 31 av 218
Estetiska lärprocesser, deras betydelse för inlärning och social förmåga : Ska Kulturskolan spela en roll i framtidens skola?
The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.
Vykort fra?n utanfo?r tullarna : Den bildjournalistiska gestaltningen av Husbykravallerna
Studien behandlar hur de svenska dagstidningarna Aftonbladet, Expressen, Dagens Nyheter och Svenska Dagbladet i sin bildjournalistik gestaltade upploppen i Stockholms fo?rorter va?ren 2013. Fokus ligger pa? att identifiera o?vergripande gestaltningsmo?nster vad ga?ller ha?ndelserna, de inblandade akto?rerna och Husby som omra?de. Med hja?lp av en o?versiktlig inneha?llsanalys av samtliga bilder publicerade pa? nyhetsplats under perioden 20-25 maj och semiotiska bildanalyser av a?tta utvalda bilder har jag kommit fram till att tidningarna i stor utstra?ckning la?ter enstaka dramatiska bilder representera sto?rre skeenden och att de inblandade akto?rerna och Husby som omra?de gestaltas utifra?n stereotyper som tidigare forskning har visat a?r vanlig i mediebilden av kriser och fo?rortsomra?den.
Outsourcing av kundtjänst : - Vilka företag bör callcentren rikta sig mot?
Information technology and globalization has led to an increasing competition and service production has been more and more independent of locations. This has made a market of outsourced telephone costumer service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want to get closer to their customers.In the empirical study the writers try to figure out which companies the callcenters should try to aim towards to get long and profitable cooperation. This will be done through deducing guiding principles from theories about how different factors around companies costumer service should look like.
IPv6 : Övergångsmekanismer och relaterade säkerhetsproblem
I januari 2011 delades de tva? sista fria IPv4-adressblocken ut av Internet Assigned Numbers Authority (IANA) till den asiatiska Internetregistratorn Apnic (Asia Pacific Network Information Centre). Detta inneba?r att adresserna som fanns i den centrala adresspoolen nu a?r slut. Registratorn hade anso?kt om dessa adressblock eftersom det ra?der akut brist pa? Internet Protocol version 4- (IPv4-adresser) i Asien samtidigt som Internetanva?ndarna i denna del av va?rlden o?kar explosionsartat (Magnusson, 2011a).
?Förändringar är bra om det inte gäller en själv? : En komparativ studie av privata och public service TV-kanalers organisatoriska flexibilitet i Sverige och Polen
This Bachelor-paper is an investigation of organisational flexibility in Swedish andPolish television companies. The essay is based on four main questions which is thananalysed by looking at different categories that defines a flexible organisationalstructure.The questions are:? What is the internal and external perceived judgment about the TV-channelsorganisational flexibility?? What are the differences regarding Public service channels in Sweden andPoland as well as the differences between commercial channels?? What are the differences regarding public service- and commercial TVchannelsin Sweden as well as in Poland? Which of the companies are considered being the stronger and the weakest inan organisational flexibility point of view?In order to answer these questions have we used following main theories.? Readiness for business process reengineering - Abdolvand, N. & Albadvi, A.& Ferdowsi, Z (2008)? Decisionprocess - Jacobsen D.I.
Att konstruera hjälpsökande : En studie av sociala akter
A foundation of our welfare state is that we have a social safety net. This safety net is designed to pick up individuals who are in need of help and support to manage their way of life. This essay regards people who need help with care or people who need help with an addiction. This essay is a qualitative text analysis, which aims to see whether, and if so how, help-seekers are constructed in 40 social service documents within a municipality in central Sweden. We have endeavored to illustrate the power that the written word possesses and which categories of people are constructed depending on the language and content of the social documents.
Studentkorgen : Tjänsteutformningen som kan underlätta universitetsstudenters matvanor
The purpose of this study is to identify how the needs, demands and preferences for a certain service appear among University students in Kalmar. This is necessary to examine in order to create and design a possible service that will solve the problem with the University students eating habits.This study is based on a qualitative method with quantitative elements. The qualitative method contains of three focus group discussions. The quantitative method contains of a questionnaire. All respondents in this study fits in the target group.One important conclusion that we have stated after the investigation of this study, is that the nature of this problem seems to differ from person to person.
Business Intelligence. Software as a Service
Bakgrund: Ett antal nya idéer har blivit introducerade i ekonomistyrningen på senare tid och mycket har skett inom Business Intelligence (BI). BI har dock mest funnits som del av ett större system eller eget system som implementeras till företag på plats. Konceptet att istället hyra olika IT-lösningar, så kallade SaaS-lösningar (software as a service), blir allt mer populärt inom affärsvärlden och kan minska företagens börda när det gäller installation, konfigurering, underhåll och andra inneboende projektriskfaktorer.Frågeställning: Vad innebär fenomenet SaaS BI och hur ser spridningen ut?Syfte: Syftet är att beskriva Business Intelligence som hyrtjänst, samt studera hur detta sprids och anammas av marknaden i Sverige.Metod: Vi har använt oss av en kvalitativ undersökningsmetod för att samla in djupgående data till studien.Resultat och slutsatser: Studien visar att SaaS BI är en innovation. Spridningen av SaaS BI på den svenska marknaden är begränsad och spridningen sker i dagsläget främst från utbudssidan, alltså förespråkare av innovationen.
Dödens skepnad : De narrativa strukturerna för antagonisters död i samtida amerikansk film
Uppsatsen granskar om det finns specifika narrativa mo?nster fo?r hur antagonister do?r i samtida amerikansk film med den klassiska bera?ttarstilen eller den s.k. postklassiska bera?ttarstilen (dvs. Hollywoodfilm).
Blåtand och Service Management ? en fallstudie om lojalitet genom service från produkttillverkare till återförsäljare
Upprinnelsen till denna fallstudie är berättelsen om en konsument som efter lång tids övervägande bestämt sig för att inhandla en mobiltelefon av ett specifikt varumärke. Efter att ha besökt butiken, där han övertalats av en säljare, finner han sig vara nybliven ägare av en helt annan mobiltelefon och ett annat varumärke än vad han ursprungligen önskade. Säljaren påverkade konsumenten att köpa en mobiltelefon av ett märke som denne själv föredrar. Vad beror det på? Fallstudiens problematik koncentreras på relationen mellan tillverkaren och återförsäljaren på den svenska mobiltelefonmarknaden.
Att äta kakan och ha den kvar : En hållbarhetsprövning av John Haughts evolutionsteologi
From underwater boat to submarine ? The development of the Swedish submarine service 1945-1960 The scope of this essay is the development of the Swedish submarine service during the period 1945-1960. The aim is to answer the following questions:- What kind of new technology did Sweden acquire when salvaging the German type XXI submarine off Gothenburg at the end of World War II?- In what respect did this technology differ from that of the Royal Swedish Navy and did it subsequently contribute to the tactical and operational development?- What tactical and operational development was accomplished between 1945-1960?The timeframe, 1945-1960, was chosen since this is when the analysis of the salvaged type XXI submarine and related effects was conducted. Furthermore, it is also during this time that the Swedish submarine service is beginning to evolve as a result of the new knowledge mentioned above and the experiences made by both the allies and the Germans during World War II.The theoretical framework primarily refers to the theories on naval warfare by Sir Julian Corbett.
Läcker företag information? : En studie om aktiehandlarnas förmåga att förutspå kvartalsrapporter
Huruvida fo?retag la?cker information eller om marknaden pa? annat vis kan fo?rutspa? kvartalsrapporters inverkan pa? aktiepriset a?r studiens syfte att underso?ka. Detta a?r av intresse fo?r aktiea?gare da? det finns stora vinstmo?jligheter i att ha tillga?ng till informationen eller att kunna fo?rutspa? den i fo?rva?g. Tio stycken svenska storfo?retags aktier, under tio a?rs tid, har anva?nts fo?r att finna dessa mo?nster.
Studenters användning av referenstjänster: en användarundersökning vid Lunds universitetsbibliotek UB1, ht 1996
The main purpose of this study was to establish to what extent undergraduate students use reference services, what knowledge they have about those services and what their views of them are.The survey took place at Lund University Library, UB1, the main library responsible for collections in social sciences, humanities, theology and law. A total of 476 undergraduate students were asked to fill in a questionnaire, 273 accepted. The study is quantitative and was carried out during the autumn semester, 1996.The results show that the service used most frequently by undergraduate students is the reference collection. The least used service is the Internet, more than 50 percent of the students never use Internet at the University Library. In general, students are very pleased with the service given by the reference librarians, and with the collection of reference books.
Mätning av implementeringen av lean inom sjukvård
The purpose of this thesis is to discuss how an instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested based on difficulties specifically arising when implementinglean within the healthcare sector.Thesis starting point is a pre-existing lean assessment instrument developed for service organizations in general. The thesis appliesa qualitative method and integrates literature from the health care sector and lean production movement with the expertise of tenacademics and practitioners in order to find difficulties associated with the implementation of lean within the healthcare sector.These difficulties then lie as the substratum for the adjustments suggested to be made on the instrument.The thesis finds that lean, as a philosophy, does not differ between service organizations in general and service organizationswithin healthcare settings. However, due to deficits in the general understanding of lean some adaptions on the instrument mustbe made. First, some words associated with production must be changed to words associated with healthcare.
Miljöarbete i försäkringsbranschen : Agria Djurförsäkringar AB
It has become more and more common that companies in the service sector are beginning to understand their own effect on the environment and thus the need to contribute to a sustainable development through acting in a deliberate way. Serious environmental work can help a company to improve their image and in that way win competitive advantage that leads to improved profitability. In a short time perspective, adjustment to the environment is an opportunity to gain competitive advantage and an opportunity to develop a profile. In a long time perspective it is about survival. The environmental work has become a sequel to the work with quality.