Bakgrund/problem: Innovativa entreprenöriella företag skapar både tillväxt och arbetstillfällen i de samhällen de verkar i. Det är därför viktigt för vår välfärd att den typen av företag bildas och lyckas etablera sig. Att starta ett innovativt entreprenöriellt bolag är dock riskfyllt eftersom många nystartade företag går i konkurs. Forskare har på senare år visat att en bra affärsmodell är väldigt viktigt för nystartade företag och modeller har tagits fram för hur en affärsmodell ska utvecklas för att göra ett nystartat företag framgångsrikt. Innovativa entreprenöriella företag möter dock utmaningar som andra företag slipper och de affärsmodeller som tagits fram för vanliga entreprenöriella företag kan därför antas vara otillräckliga för de som ska starta ett innovativt entreprenöriellt företag.

Projektet 12:15 grundar sig i projektbeställarens Henrik Rudbergs önskan att kunna fortsätta hjälpa människor. Henrik Rudberg vill nu ta steget in i elförsörjningsbranchen. För att tillmötesgå projektbeställarens önskan om produkten togs tre lösningsförslag fram. Dessa vägdes sedan emot varandra och ställdes emot en kravspecifikation. Författarens ansåg sedan, efter vägning mot kravspecifikationen i denna C-uppsats, att lösningsförslag 3 bäst stämde överens med författarens kravspecifikation samt projektbeställarens önskan om produkten.

The increased specialisation and complexity in products and services has created the need for Swedish companies to focus more on their core businesses. This has resulted in them opting to buy services and products that lie outside of their core business from consultancy businesses or other types of suppliers. When companies describe their offers in internal and external marketing it is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk of offering the same services as their competitors and communicate values that the customers either do not understand or experience as value adding.

Under sommaren 2011 utvecklade jag en iPhone applikation för tidrapportering åt Cygate AB. Denna rapport beskriver min arbetsprocess samt diskuterar och motiverar de tekniska lösningar som valts..

The purpose with this examination essay was to find out if participation of children in social welfare investigations had increased since the social services had started to work with BBIC. I compared the participation of the child before BBIC, then when social service had started to work with BBIC and I tried to see if there were increased participation in the investigations. My theoretic starting-point was the symbolic interactionism and I used the qualitative method of investigation. In my investigation I found that there is not yet any increase in participation of the child in the investigations when social service work with BBIC. What I found was that the reason to start an investigation often was that the parents made the problem for the child and that conditions at home for the child influenced the possibility of the child to communi- cate with an adult that the child did not know.

The purpose of this report is to collect, compile and complement the scientific and experience based knowledge concerning high pressure fire fighting today. The goal is to produce a decision data for the Rescue Service concerning the use of high pressure systems for fire fighting. Focus is on hose reel high pressure systems but other systems are discussed too. The report begins by describing the technical properties of the different systems. Then the fire fighting properties are evaluated, including manoeuvrability and safety for users.

The objectives of this paper are to discuss experiences from in-service courses, INSET, in the new school subject Technology..

Mobil teknologi integreras idag i allt högre grad med centrala stödsystem. Studien har undersökt vilka möjligheter som finns för fältservicetekniker att arbeta direkt i stödsystem, Service Management System (SMS), m.h.a. nya tekniker. Hur kan en bra mobil arbetsplats utformas? En enkätundersökning har utförts där 14 personer som arbetar som fältservicetekniker eller som servicechefer har deltagit.

The aim of the study was to describe how hygienist`s receiving their certificate during 2003 and 2004, perceive their working situation, salary and impression of their first employment as a registered dental hygienist. A questionnaire was sent out to new dental hygienist`s examined year 2003 and 2004 in Sweden. Most of the new examined dental hygienist`s found the education adequate or more than adequate. A few individuals found it inadequate. The ones finding the education inadequate wanted more clinical practice and more training in administrative work.

The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency.

The western societies is characterized by a strong future concern and the members of the society are valued most of all according to their capability to produce. In our time the elder ness is representing a rapidly increasing number of relatively well kept elders. What sight of the future does the aging human have? Are one meditating of what kind of service and care one are going to need? The purpose with this study was to describe how individuals in ages between 60 and 96 sees, both the future and their coming need for care in relation to sex, age, social activities and experienced health. The material was taken from ?SNAC-Blekinge? witch is a part of a bigger national study; SNAC (The Swedish National study on Aging and Care).

Syftet med denna studie är att utifrån resebyråernas synvinkel undersöka behovet av den fysiska resebyrån med utgångspunkt i kundernas behov av service. Utöver detta undersöks hur resebyråerna tolkar kundernas förändrade köpbeteende.Uppsatsen utgår ifrån en kvalitativ metod. Datainsamling till empirin har skett genom intervjuer via telefon, e-post och personliga möten. De resebyråer som har undersökts är Ving, Apollo, Resecity, Resevaruhuset, Ticket och Koh Phangan. De teorier som använts behandlar konsumentbeteende och distributionskanaler.De fysiska resebyråernas funktion har förändrats i och med den teknologiska utvecklingen.

Många service-företag börjar att i, allt högre grad, mäta kundlojalitet som ett mått på lönsamhet. Samtidigt kommer rapporter om att kundnöjdheten minskar inom många branscher. Ett sätt att öka kundernas lojalitet är genom service recovery, då företag aktivt jobbar med att ta emot och hitta klagomål för att kunna åtgärda dem. Detta eftersom att de på så sätt kan omvända missnöjda kunder till lojala sådana. För att kunna utföra service recovery måste dock klagomålen först och främst komma företagen till känna, vilket har visat sig vara ett problem.

ABSTRACT Title:                                   Leadership within property managementCourse:                              Bachelor Dissertation - LeadershipAuthors:                            Isabell Andersson och Marlene LundqvistAdvisor:                             Ingemar WictorKeywords:                         Leadership, property managementProblem formulation:   How can managers within property management lead their employees to achieve company goals?Purpose:                           Our purpose was to identify similarities and differences between different property managers? way to lead their employees.Theoretical framework:    In our study, we have chosen to use the four basic theories which we found most relevant to the subject after studying literature in the field of leadership and leadership within property management. In the theoretical framework we discuss theories such as practical leadership, motivation and commitment, service quality and communication which are all important components for succeeding with an effective leadership according to O'Reilly et al. (2010).Methodology:                   We have conducted a qualitative study with an intensive format and a deductive approach. The empirical data were collected through six interviews in which we interviewed three managers and a member of each managers? staff within property management companies.Results:                             In our research we have reached the conclusion that all our respondent managers are working to motivate their employees and communicate with them in order to guide them towards the company goals.

It has been demonstrated in this study how people working in frontline jobs in service organizations are exercising ?micro power?. The use of ?micro power? is defined as ?to in ones professional role, without objectively defensible reasons, impose sanctions on a customer?. The interviewees are explaining their use of ?micro power? with mood, working conditions, and customers? behavior.