Att designa en generell och utbyggbar mjukvara är inte enkelt, då det krävs en bred kompetens inom många olika områden. Vi belyser i detta arbete en del av problematiken kring design. Utgångspunkten är ett praktikfall vars målmiljö rör processer och integrationer. Huvudfokus ligger på designmönster, men även en bredare genomgång av ämnen så som utvecklingsmetodik, Service Oriented Architecture (SOA), Web Services (WS) och utvecklingsmiljöer presenteras. Arbetet bedrivs i enlighet med riktlinjer från Rational Unified Process (RUP) och slutprodukten är en checklista på tre punkter.

Title: Pricing of IPO:s on the Swedish stock market Authors: Mikael Gustavsson Martin Kvist Henrik Wannberg Tutor: Anders Hederstierna Problem: There are certain sets of problems for underwriters when they are pricing potential stock-exchange companies. The problem partly consists of estimating the demand at an IPO and also to accurately value the business in comparison to the market. To set the price per share is problematic, since the company carrying out the public offering wants to optimise the amount of capital at the same time as they want the share to be subscribed in full. If the IPO would not be carried out, it could cause harm to the position of the underwriters. Purpose: To investigate whether underpricing exists associated with IPO:s on the Swedish market during the period 1995-1999. Method: The collection of data has been achieved by means of: Internet, E-mail and telephone calls. Conclusions: We have reached the conclusion that oversubscribing in comparison to the return at an IPO has an average growth of 3.3 per cent the first day, on every occasion of oversubscribing. For the studied population, including 138 initial public offerings, the average market value rise is 15 per cent the first day. When we made our calculations, adjustments have been made for the general index of Affärsvärlden (AFGX).

Att besöka hotell är ofta mycket trevligt. Om ett hotellbesök upplevs som trevligt eller inte beror till stor del på hur väl ledarna på hotellet lyckas att motivera personalen och i sin tur hur väl personalen bemöter gästen. Syftet med denna uppsats är att se hur man på Scandic Hotell arbetar för att upprätthålla en god service och se om ledare och personal har olika syn på ämnet. Jag har intervjuat tre stycken personer på tre olika nivåer. Undersökningsmetoden som jag använt mig av är kvalitativ metod, syftet med detta är att skapa en djupare förståelse för det jag studerar. Resultatet blev inte vad jag hade förväntat mig. Jag hade väntat mig mycket olikheter i deras syn. De personer som jag intervjuade hade väldigt lika syn. För att upprätthålla en genomgripande god servicekvalitet är det viktigt att ledarna lyckas skapa goda relationer till personalen dels genom kommunikation och dels genom att själva uppträda som goda rollmodeller. Alla respondenterna är överens om att rätt attityd, normer och värderingar måste delas av alla på hotellet för att servicekvaliteten ska vara god..

Det pågår en debatt runtom i världen om legalisering av cannabis. Syftet med denna uppsats är att spegla det politiska perspektivet i dagens narkotikapolitiska debatt, för att se vilka tankar de svenska politiska partierna har om cannabis som samhälleligt problem och drogens legalisering. Uppsatsen syftar även till att beskriva legaliseringsdebatten i förhållande till de samhälleliga skadeverkningarna av cannabisanvändning. För att kunna besvara studiens frågeställningar genomfördes kvalitativa strukturerade intervjuer med representanter från sju svenska politiska partier. Den teoretiska ramen för uppsatsen består i huvudsak av teorin om makt och motmakt och resonemang om prohibition och harm reduction.

Background                      There are different types of treatments for breast cancer, and these may be of surgical and non-surgical art. These treatments produce different side effects that can cause both physical and mental harm to the woman. The breast cancer can change the women's body image and relationships to their families. The women manage their lives in different ways depending on which culture they belong to. Aim                                    The aim of the study was to elucidate women?s experience of her body and the altered body in relation to breast cancer treatment.Method                              The method used was a literature review based on scientifically articles to overview the field of breast cancer.

Syftet är att undersöka mångfaldsproblematiken i ett public service företag genom att undersöka och utvärdera hur enheten NoS tar tillvara på sin mångfaldskompetens, det vill säga den djupa mångfalden. Vi har använt oss av en kvalitativ ansats, där vi har utgått från en fallundersökning på Nyhetsenheten (NoS) på Sveriges Television (SVT) i Stockholm, där vi använt oss av semistrukturerade intervjuer. Vi har utgått från traditionella mångfaldsteorier och använt oss av Cox´s förändrings modell med hjälp av ett intersektionellt perspektiv. Vår undersökning bygger på 14 intervjuer som vi har genomfört på NoS. Respondenterna består av redaktörer och mångfaldsanställda, samt sekundärdata som består av material från SVT.

A?r fika pa? jobbet nyckeln till god service? Denna fra?ga sta?llde vi oss och valde att titta na?rmare pa? hur servicekultur och belo?ningssystem ho?r ihop. Servicekultur har visat sig vara ett la?ngsiktigt konkurrensmedel bland ba?de produkt- och tja?nstefo?retag, och belo?ningar har visat sig kunna motarbeta en servicekultur om de anva?nds pa? fel sa?tt.Vi har valt att utfo?ra en fallstudie pa? tva? fo?rsa?kringsbolags lokala kontor i Umea?. Detta eftersom det ena fo?retaget anva?nder sig av individuell prestationsbaserad belo?ning vil- ket enligt servicekulturlitteraturen kan motarbeta en servicekultur, samt att det andra fo?retaget inte uttalat anva?nder sig av belo?ning, men har ett mer gemensamt bonussy- stem, vilket enligt servicekulturlitteraturen kan gynna en servicekultur.

It has become increasingly simple for companies to offer its employees shares in the form of incentive or option plans to acquire.  Companies motivate incentive plans with employee buy-outs that it will lead to higher involvement of work. The offers are often associated with disposal restrictions to the employee such as not immediately dispose of shares or that the employees will have to remain of employment within a certain timeframe. The problems with disposal restrictions are that it makes it difficult to determine the point of taxation.When shares deemed acquired at the time of share subscription the benefit will be taxable as income from service and the increase in value income from capital. When shares are deemed to be acquired only after cessation of disposal restrictions this will result in that the benefit is taxed only once.After the Supreme Administrative Court rulings in 3167-09 and 3168-09, it is now obvious that the acquisition is deemed to occur at the time of acquisition. The problem is not yet solved because the constant development of the security market needs to be considered.

Studies have shown that library employees often choose not to use readers? advisory tools but to instead rely entirely on their own experience, often doing the library user a disservice. However, very few have looked at why this is so. This thesis looks at to what extent thirty individual employees in thirty Swedish public libraries use readers advisory tools when helping a patron find a good book, with the major focus on what motivates them to use these tools and why some choose not to use them. It was found that readers? advisory tools where not used with any consistency and that many things influence the library employees? use of these tools.

Bakgrund: Varje år drabbas nästan var tionde patient av skador under vårdtiden, skador som hade kunnat undvikas. Detta leder till ett onödigt lidande för dessa patienter och deras närstående. Vårdskadorna beräknas enligt Socialstyrelsen (2008) kosta samhället sex miljarder kronor per år. Operationssjuksköterskor liksom all vårdpersonal har skyldighet att avvikelserapportera händelser som kunnat leda till eller lett till vårdskada. Syftet med att rapportera avvikelser är att dra lärdom och att med riskförebyggande insatser förhindra att händelserna uppstår igen.

INTRODUCTION: Research from both nurse and patient perspective highlights shortcomings in psychiatric inpatient care for people with Non-Suicidal Self-Injury (NSSI). Nursing for people with NSSI, a subject in need for further knowledge, is in this study examined through a theoretical framework based on Person-Centered Nursing and Patientology AIM: Based on people's own experiences of being cared for NSSI in psychiatric inpatient care, the aim is to elucidate development opportunities for the nursing care of this group of patients.METHOD: Seven informants, all women aged 25-31, were interviewed about their experiences of nursing in psychiatric inpatient care. The transcribed text was analyzed and categorized according to an existential hermeneutic research approach.RESULTS: The categorization of the interviews resulted in seven areas of nursing in need of development. Knowledge, Environment, Information, Routines, Involvement, Communication and The nurse?s actions.CONCLUSION: Development of nursing is prevented since NSSI is stigmatized within psychiatric inpatient care.

The increased specialisation and complexity in products and services has created the need for Swedish companies to focus more on their core businesses. This has resulted in them opting to buy services and products that lie outside of their core business from consultancy businesses or other types of suppliers. When companies describe their offers in internal and external marketing it is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk of offering the same services as their competitors and communicate values that the customers either do not understand or experience as value adding. By using the theory on the data collection from the case company we have an understanding and shown how the customer values can be developed from a service company?s internal and external prerequisites and competitive advantages.

In this essay, we examine the new form of loan which is called ?SMS-loans? which is in understanding terms ? ?text message loans?. This was established in Sweden in 2006. Income-loans are fast loans taken during a short period, usually up to 30 days. Costs which are additional to the loan are interest and fees.

For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.

AbstractThere is a general perception that women are victims and men are the perpetrators of sexual offense. Female perpetrators of sexual crimes have been neglected in the research literature, because female sex offenders do not live up to preconceptions of female as motherly and caring. Females tend to be responsible for a very small portion of all crimes and are estimated to account for 1-2% of all sexual offenses. Theories use to discuss female sex offending include neutralization of behavior, mental health and feminist theory. The aim of the present study was to describe female sex offenders and examine the relationship between the perpetrator and the victim by analyzing court judgments.