Bakgrund: Uppsatsen tar upp problematiken kring att organisera arbetstid inom räddningstjänst. Grundförutsättningarna är att räddningstjänst är en High Reliability Organisation (HRO) och att det påverkar organisationen. I och med New Public Management (NPM) framfart och den ekonomiska situationen i världen har räddningstjänsten fått ett ökat krav på kostnadsbesparingar och resursutnyttjande. Då personalkostnader står för en stor del av räddningstjänstens kostnader kan förändringar av brandmännens arbetstid och skiftgång vara ett logiskt steg, något som skett i Greater Manchester Fire and Rescue Service (GMFRS).Syfte: Syftet med uppsatsen är ett ge ett teoretiskt bidrag till hur NPM influerade reformer påverkar en HRO. För att göra detta frågar vi oss vad de olika skiftformerna får för konsekvenser för de anställda och organisationen.Metod: Uppsatsen har en kvalitativ forskningsansats vid studerandet av fallorganisationen Greater Manchester Fire and Rescue Service och Storstockholms Brandförsvar.

På tjänstemarknaden idag finns många alternativ av tjänster att välja mellan som alla tillfredställer samma kundbehov. En typisk bransch där detta gäller är Telecom branschen där alla aktörer erbjuder liknande varor och tjänster för att kommunicera. Av denna anledning är kvalitet något som särskiljer aktörerna åt och blir därför ett viktigt konkurrensmedel, om inte det viktigaste. Vi har i denna uppsats därför valt att undersöka vad kunderna anser om en Telecom butiks tjänstekvalitet.Tjänsteforskarna menar att tjänstekvalitet är kundupplevd kvalitet. Kunderna bildar sin kvalitetsuppfattning genom att jämföra sina förväntningar med sina upplevelser av tjänsten.

Through the entry of web 2.0 the technologies behind web development has changed dramatically. Asynchronous JavaScript and XML (AJAX) is the umbrella term for different techniques that make it possible to build rich and interactive user interfaces in today?s web browsers. Service Oriented Architecture (SOA) describes how common services can be bundled and published so they can be consumed by different systems.The company SYSteam Evolution AB, which has requested this project, wanted a web application that shows a graphical activity chart in order to easier view ongoing projects. The goal for this project is to develop a demo platform that shows how AJAX and SOA can be used to create flexible and reusable applications.

The aim of this Masters thesis is to examine the accessibility in public libraries for persons with dyslexia and visually impaired persons. In order to do this, library services, information and attitudes have been studied. Data have been collected through interviews and studies of documents, in particular guidelines for library service to disabled persons. The theoretical starting point of the analysis is Professor Michael Bucklands different aspects of access to information. He discusses six types of barriers that must be overcome if access is to be achieved.

The purpose of this Masters thesis is to make an outline of different methods and theories within the field of bibliometrics and critically review their strengths and weaknesses. The author studied literature that discussed bibliometric methods and theories. The number of empirical studies that are based on bibliometric methods and theories are numerous and where principally excluded, but some empirical studies were included as part of the argumentation for and against different methods and theories. The author first gives an outline of which methods and theories there are and describes their different strengths and weaknesses. Citation analysis has many different fields of application such as information retrieval, mapping science, evaluative studies and monitoring literature.

In 1936 a governmental breeding project was started with aim on military use. The police later came to use dogs from this project as well. In order to utilize dogs that could fit for other purposes training and education of dogs for search of different substances and of guide dogs for blind persons was performed. A political decision to privatize the whole dog programme was taken in 1992. During most part of the time one had serious economical issues since too few of the dogs that were bred could be considered to fulfil the basic demands for service. To satisfy the need of service dogs private bred dogs were bought as well.

Abstract In order to make the modern agriculture less dependent on non-renewable external inputs, it has to rely more on ecosystem services. The agricultural system produce not only food, fiber and fuel, it also generates other ecosystem services such as e.g. photosynthesis, recycling of nutrients, influencing local microclimate, pollination, biological control and detoxification of noxious chemicals. This study is an attempt to get a better understanding about the interaction among different ecosystem services and different habitats capacity to generate them. An evaluation of eight different methods is done. The ecosystem services studied are the ability to absorb solar energy, biomass production, botanical diversity, decomposition and natural predation of aphids.

ABSTRACTThe discussions about energy use have increased year by year everywhere in the society, and so also in the healthcare sector. But what is actually energy use in a hospital facility, and what affects it?The typical way today to express the energy use is in kWh/m2. The problem with a key performance indicator that is expressed as energy use in relation to a specific area is that it does not take into account the activity in the building. Even though the activity to a very high extent affects the energy use.

ABSTRACTThe discussions about energy use have increased year by year everywhere in the society, and so also in the healthcare sector. But what is actually energy use in a hospital facility, and what affects it?The typical way today to express the energy use is in kWh/m2. The problem with a key performance indicator that is expressed as energy use in relation to a specific area is that it does not take into account the activity in the building. Even though the activity to a very high extent affects the energy use.

During 2008 we experienced an expansion of large scale investments in foreign farmland. This increasing trend has become a political hot-spot, but there is not much research available within the field. Due to a lack of research it remains a vital task to outline the potential effects of this trend. Drawing on existing ideas from some of the main actors within the field, The Food and Agriculture Organization of the United Nations (FAO), The World Bank, International Food Policy Research Institute (IFPRI) and the latest G8 summit on agriculture, four main purposes are set out for this paper. First, to outline some of the underlying mechanisms behind the trend is considered crucial for the understanding of the nature of these investments.

Inom Service Management, dyker problematisering kring prissättning av tjänster upp. Likväl ses den problematiken inom den grafiska- och konstnärliga branschen, en bransch som allt för ofta glöms bort i det sammanhanget. Kreatörers arbeten syns överallt runtomkring oss och deras arbete är av stor betydelse i dagens samhälle där Design Management har kommit att bli allt viktigare.I den grafiska branschen finns ingen tydlig koppling som i den traditionella prissättningen där produktionskostnad och pris samspelar. Det är betydligt besvärligare att sätta ett pris på en kreatörs arbete då det innefattar långt mer än slutprodukten. Syftet med den här studien att ta reda på hur den problematiken ska kunna lösas för kreatörerna.Syskonen Brogren är en byrå inom grafisk designverksamhet och det allra största problemet de upplever är prissättningen.

This study is a text analysis of 30 master?s theses, written by students at the Swedish School of Library and Information Science in Borås 2005-2008, concerning the subject sociology of literature. The aim is to twofold; to show how the subject sociology of literature manifests itself within these LIS theses and to produce discourse arguments concerning sociology of literature as an LIS subject. The theorists I refer to in my study are Thomas. S Kuhn, Frickel & Gross and Richard Whitley, who devoted themselves to the theory of science.

The concept of national security has been a matter for debate during recent years, especially in academic fields. Criticism has surfaced since the end of the cold war, directed towards the traditional perspective's dogmatic focus on armed threats and interstate war. Questions concerning an oncoming paradigm shift have been raised, regarding a widening of the security agenda among national states to also include alternative threats, such as environmental hazards. In this thesis, the focus lies on the effects that climate changes have caused in the Swedish national security agenda during the last 15 years. Swedish policy documents show that there have been some major changes, not only the widening of the security agenda but the entire security domain seems to have changed.

The aim of this paper has been to investigate how accounting firms govern their organizations with regards to the complexity in the service that they offer. The service includes the general accounting tasks which through standardization can be cost efficient, the advisory services that entail flexibility, and the relationship with the customer which needs to be taken into consideration when delivering the financial reports. These three components are important but require different approaches when it comes to governing the organization. The conducted case study has shown that the accounting firms govern their organizations bureaucratically and mainly through behaviour and accounting controls. The advisory services demanded by customers are standardized, not analytical, and therefore do not require the firms to take flexibility into consideration.

The aim of this thesis is to discuss selected parts of cataloguing both from a practical and a theoretical viewpoint. It presents the basic grounds for cataloguing of printed as well as non-printed materials. The focus lies on the main entry heading and its author/title problem concerning film. The thesis theoretical part consists of an analysis of central documents dealing with the author concept from both a library- and information science perspective and a film science perspective. The practical part consists of interviews from two Swedish public libraries, which have different approaches on presenting films.