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5503 Uppsatser om Service field - Sida 30 av 367
Minoritetspolitik för vem?
Different reports imply that the Roma are an excluded group in numerous areas of both Sweden and Europe. Efforts have been done through the centuries without given intentional results. The past 12 years as a Swedish national minority have not diminished the gap between the Roma and the majority society. How does Sweden create and operate its minority policy especially towards the Roma? We have studied international and national minority policy to see how it is described and implemented in the municipality work.
Utborgaren -en studie om SVT:s roll för den sociala sammanhållningen i en svensk demokrati
Sveriges Television kallar sig en TV i allmänhetens tjänst och har en erkänd roll som viktig aktör i den svenska demokratin. I sin roll som public service-företag har SVT en mängd uppgifter att fylla genom sitt programutbud. Public service uppgifter som alla tillsammans skall främja ett demokratiskt samhälle. I takt med att medielandskapet och samhället har förändrats så står SVT:s ar-bete med dessa uppgifter och mål inför nya utmaningar. Vi har i denna upp-sats anammat teorin om att TV-utbudet för public service idag börjat efterlikna de mer nöjesanpassade TV-kanalerna i fråga om programutbud.
Analysis of Quality of Service of Wireless LAN for IEEE 802.11e
Nowadays Wireless LAN is playing a more and more important role in network systems. After 1999, in which the IEEE organization published its Wireless Local Network standard 802.11[1], many people saw the advantages of the standard but also the lack of support for multimedia streaming. A lot of research work has been done on the proposed IEEE 802.11e standard draft during the past 4 years. It is supposed to be able to fully support Quality of Service. The final version will be published early in 2004.
Hörs det bra där bak? : - en kvalitativ studie om den interna kommunikationens utmaningar och vinster hos företag inom service- och tjänstesektorn.
Frågeformulering: Vilka utmaningar och vinster kan intern kommunikation generera för företag inom service- och tjänstesektorn?Syfte: Huvudsyftet med vår uppsats är att studera och utveckla en förståelse för hur den interna kommunikationen används i praktiken hos företag inom service- och tjänstesektorn.Vårt delsyfte är att upptäcka aspekter som är viktiga att ta i beaktning vid implementering och användandet av intern kommunikation.Metodansats: Vi har använt oss av en kvalitativ forskningsmetod och genomfört intervjuer med respondenter som representerat fem olika företag verksamma inom service- och tjänstesektorn.Slutsatser: Resultatet i denna studie har visat på en medvetenhet bland Respondenterna om den interna kommunikationens effekter. En av de främsta utmaningar som visat sig bland samtliga Respondenter är att lyckas nå ut till alla mottagare inom organisationen. Vi har kommit fram till att riktade meddelanden når mottagaren på bästa sätt men att det upplevs svårt att utforma och rikta informationen. Lyckas ledningen med de utmaningar den interna kommunikationen medför kan det genera flera vinster.
Med sinne för detaljer : En domänanalytisk studie av ämnet Textilvetenskap vid Uppsala universitet med fokus på föremålsdokumentation
The aim of this two year master thesis is to study the knowledge production within the field of Textile Studies at Uppsala University, with special focus on the use of artifact documentation as a research method. With domain analysis as a theoretical framework, ontological and epistemological assumptions as well as historical and social aspects are studied in relation to the research process. Qualitative research methods are used, including interviews, observations and text analysis. In the analysis of the knowledge processes in the field, perspectives on tacit knowledge and the concept of documents, are used as a theoretical basis. In the field of Textile Studies, the artifacts are used as one of the main objects of study, along with archival and pictorial sources. The main epistemological assumptions are that artifact analysis is dependent on a knowledge base, where technical handicraft skills, contextual knowledge and practical experience of object observation are the most important qualifications.
Göra själv eller inte : Service på nya premisser
Service, i form av tjänster, har i vårt samhälle vuxit sig till en stor och naturlig del av vår vardag. Utvecklingen går nu mot att kunderna får allt större ansvar över service-processen, vilket slutligen resulterar i vad som kallas självservice. Forskningen kring självservice har i huvudsak varit ur ett managementperspektiv och dessutom inriktad mot teknik-baserad självservice. Denna uppsats avser att komplettera befintlig forskning med dels ett kundperspektiv och dels en inriktning mot icke teknikbaserad självservice. Den frågeställning som vi arbetat efter är: Hur resonerar kunden kring sin roll i serviceprocessen? Uppsatsen är avgränsad till att gälla hyresgästers uppfattningar av ett självservicesystem som kallas för VLU, som innebär att hyresgästen får det övergripande ansvaret för lägenhetsunderhåll.
Utvärdering av Field-Programmable Gate Array (FPGA) som hjälpprocessor för prestandaökning
Det här arbetet är en utvärdering om huruvida det finns problem som kan få en prestandavinst då man använder en Field-Programmable Gate Array (FPGA) som hjälpprocessor till en mikroprocessor i jämförelse men att enbart använda en mikro-processor. För att avgöra detta implementerades algoritmen gaussfiltrering dels på en mikroprocessor med språket C och dels för en FPGA med hårdvarubeskrivningsspråket Very-High-Speed Integrated Circuits Hardware Description Language (VHDL). Simuleringar gjordes för dessa två implementationer och resultatet visade att det var möjligt att få en prestandaökning på 25 gånger för denna speciella algoritm..
How to make decisions on software based service development in the mobile handset industry
Summary Title: How to make decisions on software based servicedevelopment in the mobile handset industry.?The Rapid Model for Holistic Application Evaluation Authors: Per-Inge AnderssonPatrik Dreveborn Tutors: Björn Regnell, Department of Computer Science,Lund UniversityRobert Wenglén, School of Economics and Management,Lund University Problem formulation: Academically the questions of finding out what constitutes a sound decision base and finding out how to handle the issue of a holistic approach must be addressed in order to make a well balanced and relevant decision model. The core question is which decision criteria to include and which drivers are important in estimating the status of the criteria? Practically to provide Sony Ericsson with a formalized evaluation process for decisions on software development that is transparent, objective and challengeable. Purpose: Academically to contribute to the field of decision making research by elaborating on how to make a holistic, rapid and rational decision model.
Individanpassning vid val av HVB-hem. "Hemma är inte alltid där du bor, utan där du är förstådd".
The purpose of this essay has been to study if the social services adjust the choice of institution to every juvenile's need of care. If the choice of institution isn't adjusted to the juveniles the institutional placement can become a way to store them rather then treat them.To accomplish the purpose of the essay we have interviewed ten social workers with different worktitles and positions. We have delimited the study to three swedish communities with varying sizes. We have analyzed the material with Bourdieus theory of "field" and "doxa" and Antonovskys theory "a sense of coherence" (SOC).We came to the conclusion that the social service adjusted the choice of institution to the juveniles needs as much as possible. Although there are a couple of factors that some times makes the best choices impossible.
Behovsanpassad bevakning
The market for security is one filled with great opportunities. The security services companies are numerous and diverse, the Swedish market is dominated by two large companies: Securitas Bevakning AB and Falck Security AB. In this study we have focused on the bigger of the two, Securitas. This report describes and analysis the security service branch and its surroundings in an involved manner. The target group of the result is mainly people within the security branch.
Den lilla grossistens ändrade omvärldsförutsättningar : En fallstudie på en liten grossist inom VVS-handeln
Uppsatsen behandlar mindre grossisters situation på marknaden i Sverige. Mindre grosssisters nyckelposition i den traditionella värdekedjan suddas ut alltmer. Grossisterna måste finna nya vägar för att behålla de befintliga kunderna. Därför måste de skapa mervärde, vilket i sin tur skapas genom att utveckla olika former av samarbete med sina kunder..
Investeringskalkyl på självtvätthall för Vetlanda Vägkrog AB
Background and problem: Since the new law took place in 1999, it has been illegal towash a car with substances that can damage the environment on a paved street or on a driveway through a garage. This has conveyed to a new industry where more and more self-service car wash facility have opened around the country. Vetlanda Vägkrog AB has since 2012 been planning to install manual self-service car wash facility at the back of their restaurant business. The authors mission was to make an analysis in order to examine whether an investment of carwashes are lucrative enough for Vetlanda Vägkrog AB.Aim: The study's main objective was to analyze the profitability of an investment in a self-service car wash facility at Vetlanda Vägkrog AB, based on given data. The authors sub-aim was to clarify which factors in general that had played the greatest part in the establishment of a self-service car wash facility.Method: The authors have used an abductive approach in order to fulfill the aim of the study.
En myndighet i kraftig expansion - En kvalitativ studie om utmaningar med strategisk kompetensf?rs?rjning inom Kriminalv?rden
Purpose: The Swedish correctional service is on the brink of its biggest expansion in history,
due to political investments related to battling a rise in gang related criminality. The purpose of
this thesis is to exam and understand the strategic competence supply work from an employer
perspective and investigate the elements included in the Swedish correctional service competence
supply form a regional perspective. The study specifically focus on what strategies the Swedish
correctional service employ to attract, recruit, develop and retain workforce.
Theory: The theoretical framework of the study includes among others, a model divided into three
different phases (within, in and out) within competence supply, the demand-control-support model,
push and pull factors, as well as the two-factor theory.
Method: This study has a qualitative approach with semi structured interview as its specific
method. A total of seven interviews were conducted with personnel within the swedish
correctional service.
Results: The main challenges are related to recruitment, staff retention, support of managers,
and the fact that many correctional officers do not have time to complete their training before
leaving. The latter is particularly significant are of concern.
Sjuksköterskors upplevelser av hot och våld i mötet med patienter inom ambulanssjukvård : - en intervjustudie
Every day media reports acts of violence in various kinds. Crime statistics shows that threats and violence are increasing in regard to both frequency and intensity within the nation. Nurses in the ambulance service are often the first to meet with a patient, therefore these nurses often find themselves in situations where violence and threats occur or have occurred. Drug addiction or some kind of illness are often reasons behind threats and violence.Earlier studies within this area of knowledge are mostly foreign and therefore little describes Swedish nurses` experiences of threats and violence within the ambulance service.The purpose of this study was to describe nurses experiences of threats and violence in the meeting with patients within the ambulance service.The study is a qualitative interview study performed within the School of Life Sciences at the University of Skövde. Six nurses were interviewed with the criterion that they should have experienced threats and violence within their occupation.
Ergonomisk arbetsmiljö för kundtjänstpersonal
In today?s society, there are many people who suffer from physical pains due to their work situation. To work sitting down by a desk long hours every day is quite normal but this is a problem. People that sit down and work in the same position all day long the whole week will eventually be affected by long-term work injuries.Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company?s products or services.