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3300 Uppsatser om Service encounters - Sida 51 av 220
Virtual routing and forwarding:s påverkan på trafikgenomströmning i en nätverksmiljö med Quality of Service-implementering
Avsikten med detta arbete har varit att undersöka huruvida någon prestandaskillnad föreligger mellan nätverksnodernas vidarebefordring av prioriterad trafik i en nätverksmiljö med Quality of service-funktioner (QoS) implementerade och nätverksnodernas arbete i samma nätverksmiljö med separata, virtuella nätverk uppsatta med hjälp av Virtual routing and forwarding (VRF). Målet var att resultatet ska ha möjlighet att väga in när för- och nackdelar mellan olika sätt att separera nätverkstrafik jämförs ur prestandasynpunkt. Rapporten beskriver arbetet med samt resultatet av ett empiriskt experiment som kontrollerade VRF:ers påverkan på QoS-funktioner. Ett fysiskt nätverk sattes upp för att kontrollera hur QoS påverkades av logisk separering av experimentmiljöns nätverk på lager tre med hjälp av VRF. I detta nätverk utfördes även ett kontrollexperiment utan logisk separation för att skapa en baseline samt ett experiment där separering utfördes med hjälp av accesslistor.
Medmänniska och vän - en guldkant på tillvaron : frivillig besökstjänst i Trollhättan
The essay deals with questions concerning the reasons, difficulties and subjects for rejoicing which various people experience when visiting "voluntarily" old, lonely people in the congregation of Trollhättan. What knowledge is developed and which values are formed? How is aging and solitude experienced? The visits are co-ordinated by two lay workers employed by the Swedish Church. The study is built on oral interviews in April and May 2003 from a questionaire using open questions. The research group consists of six women between 65-80 of age with 1-30 years´ experience.Inner reasons, contact with other people in similar situations, positive responses to visits, and meetings in the visiting service group seem to be the principal driving forces.
Personalliggaren : Hur har svartarbetet påverkats?
This essay was written at Södertörn University during the spring semester of 2010, in the field of Business Administration, and more precisely within management and organization. The essay is based on a case study of the management of the staff working at the commuter train stations in Stockholm. The study consists of a number of interviews with the management staff and with the personnel working at the stations, where the aim of the study is to describe how management works within ISS Trafficare AB and what the personnel working at the stations think of it. ISS Trafficare AB is the entrepreneur who runs the commuter train stations in Stockholm by an agreement met with Stockholmståg KB.The study is based on information from the interviews with the personnel and other material from ISS Trafficare AB. Research on the area of management have been used to put data into perspective and to further deepen our analysis and conclusions from the case.The essay shows that the management has tried to implement several changes on the organization in order to provide more service to the travelers.
Förbereda sig för att fira gudstjänst -men hur? : En undersökning av från 1986 års kyrkohandbok avvikande beredelsemoment
In this essay I examine how in seven different congregations that belong to the Church of Sweden the preparatory office is formulated in ways that differ from the form that is prescribed in the current service-book of the Church of Sweden. My purpose is to examine how and why the congregations have chosen these alternative preparatory offices. This I have tried to find out by reading the written instructions and/or homepages of the congregations, studying their orders of service and interviewing one pastor in each congregation.Before describing, comparing and commenting on the different ways these congregations have chosen to formulate their preparatory offices, I give a historical background to the preparatory office itself and how it is formulated/designed in the current service book of the Church of Sweden. I also describe the history and the introduction of the Kyrie.I then describe each congregation, trying to point out the main characteristics of it, then concentrating on the process that lies behind the urge to formulate an alternative preparatory office, the reasons for it and the results.One of the conclusions I draw is that in the congregations I have examined there is an ongoing discussion about and reflection on the advantages of including the Kyrie in the preparatory office. I also found that in the congregations there are different opinions about the words following the prayer of penitence - should they be words of direct absolution or words that speak about the promise of God's forgiveness? This discussion is closely connected to a discussion about what is the connection between the preparatory office and the holy communion/Eucharist.
I den bästa av världar? är kvalitet lika för alla? : intervjuer med politiker och enhetschefer inom äldreomsorgen
The purpose of this study was to examine and describe how politicians and directors of care define and experience quality in aged care facilities. Further on we wanted to compare on which fundamental principles the participants base their opinion about quality and how they work with quality. To reach our aim we conducted five interviews with politicians and directors of care. The results show that it is hard to determine quality in an unambiguous and objective way. Quality in aged care appears to be about relations and encounters amongst people.
Hiv-positivas erfarenheter av möten med vårdpersonal i allmänna vården : En intervjustudie
Syftet med studien var att beskriva hiv-positivas erfarenheter av möten med vårdpersonal i den allmänna sjukvården.Resultatet bygger på åtta respondenters upplevelser. De deltagande hade levt med hiv i allt ifrån tre till tjugotre år. Datainsamlingen skedde med hjälp av kvalitativa intervjuer.Resultatet visar att hiv-bärare har lågt förtroende för hur sekretessen handhas i allmänna vården. De upplever svårigheter i form av långa väntetider och nekad vård och behandling. Personer med hiv menar att vårdpersonal blir rädda, avståndstagande och undviker fysisk kontakt efter att de berättat om sin hiv-diagnos.
Strategic environmental management in a service organization : a case study of Swedbank
During the past decade environmental challenges have been intensified and given increased attention. This implies that businesses in all sectors strategically need to manage these challenges. The service sector is often considered as a sector with a low environmental impact if the direct environmental aspects are assessed. Still, it has been argued that the environmental impact that the sector gives rise to can create severe indirect environmental
impacts. The products and services that are produced by this sector have a relatively limited use of physical resources which may make the environmental impact challenging to visualize.
Banks belong to the service sector and it is partly banks that make the development of societies possible.
Medical and dental tourism : en studie om sjuk- och tandvårdsturismens drivkrafter bland svenskar
This essay concerns medical- and dental tourism. The main purpose with the essay was to study which factors that affects Swedish choices to seek medical- and dental care abroad and therefore reach an understanding for Swedish medical- and dental tourism to other countries. The aim has also been to try to reach an insight in how Swedish medical- and dental tourism might develop the future. The study is based on qualitative interviews with five officials who were well-grounded in the field. The theoretical framework concerned the need of travel, push- and pull factors, Maslow?s hierarchy of needs and the thinking about needs within business activities.
Vad påverkar unga mäns sexuella risktagande och vårdsökningsbeteende?
Folkhälsovetenskapligt program.
Distriktssköterskans arbete med sexuella övergrepp på barn : tecken, upptäckt, agerande och samverkande med andra yrkesprofessionella grupper
ABSTRACT The persons whom the authorized nurse encounters in hospital wards and nursing homes are in great extent elderly persons. According to Wasserman (2000), about 30 to 40 percent among these, show signs of depression. To be aware of the signs of depression, and how an authorized nurse can support the patient is therefore of great value. The introduction to this study describes the symptoms of depression and how depression in elders is expressed. It also describes treatment possibilities and nursing aspects of concern.
"När vi väljer, så ska det vara för vår sons skull" : En kvalitativ studie om hur föräldrar till barn och ungdomar med funktionshinder gör sina val av insatser enligt LSS
The purpose of this essay is to study how parents of children with disabilities young people make their choice of support and service LSS. The study takes its lead from questions designed to determine which interventions parents use for their children. What parents think about today's choice and if satisfactory, or if they have other wishes. It is also about how parents experience the freedom of choice and participation in the selection of interventions. Furthermore how the parent discuss the topic of choice from childhood and parental perspective.
Ledningsarbete på ISS Trafficare AB : En fallstudie av hur pendeltågsstationerna drivs i Stockholm
This essay was written at Södertörn University during the spring semester of 2010, in the field of Business Administration, and more precisely within management and organization. The essay is based on a case study of the management of the staff working at the commuter train stations in Stockholm. The study consists of a number of interviews with the management staff and with the personnel working at the stations, where the aim of the study is to describe how management works within ISS Trafficare AB and what the personnel working at the stations think of it. ISS Trafficare AB is the entrepreneur who runs the commuter train stations in Stockholm by an agreement met with Stockholmståg KB.The study is based on information from the interviews with the personnel and other material from ISS Trafficare AB. Research on the area of management have been used to put data into perspective and to further deepen our analysis and conclusions from the case.The essay shows that the management has tried to implement several changes on the organization in order to provide more service to the travelers.
Borta bäst? : En studie om affärsmodeller och tidig internationalisering
Syftet med studien är att undersöka vilken affärsmodell som born globals använder vid internationalisering och vilka faktorer som påverkar valet av modell. Studien har använt sig av en kvalitativ forskningsmetod och har genomförts som en fallstudie. Vidare utgörs studien av semistrukturerade intervjuer. Studien kommer fram till att born globals vid internationalisering har en affärsmodell som a?r freemium och att det resursbaserade synsättet samt bransch är viktiga bakomliggande faktorer till valet av affärsmodell. Faktorerna globalisering och entrepenören har mindre direkt påverkan medan nätverk endast har en begränsad påverkan i valet av affärsmodell för born globals vid internationalisering. .
Känslor på kvinnojouren : Jourkvinnors upplevda känslor i möten med våldsutsatta kvinnor
The aim of this study was through theories of emotional labor; understand how staff and volunteers within women?s shelter handled their emotions in the encounters with battered women. To examine this we used a qualitative method and interviewed four staff members and three volunteers spread across four different women?s shelters. The data collected was analyzed using Hochschilds? theory of emotional labor.
Svårigheter vid "Förmedlingstjänst för Bildtelefon"
The aim writing this essay is to understand and to explain difficulties with communications during sign language interpreting at the Video Relay Service (VRS). Another aim is also to identify the necessery conditions for communications at the VRS and to investigate why difficulties may arise in lack of these necessary conditions. The questions of this essay are: Which are the vital important difficulties in communication at the VRS and why do these difficulties arise?To answer these questions, four sign language interpreters working with the VRS, have been interviewed. These interviews constitute the empirical data of the essay.