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16109 Uppsatser om Service design process - Sida 46 av 1074
Entrébänk för Bonum seniorboenden
The following report comprises my bachelor´s thesis in Industrial design, 30 hp. It is executed in collaboration with Bonum senior housing, who has been the client and assignment- maker of this project.The goal was to design a bench for their entrances, which could represent not only the needs of the target group but also Bonum as a trademark. The work is done with great care for both human kind and the environment, with sustainability as beacon.The design process has been followed.Initially, you will find the definition of a bench for entrances, the framework including inclusive as well as sustainable design, a function- and market analysis followed by the inspiration part of the project. Getting to know the target group and their specific needs has been essential for this work.Investigations about what senior house living and senior products are and what the target group thinks and feels, has been done. As a result, two ?personas? has been developed.With the help of a purposely chosen group of people, surveys and ergonomic studies has been executed, as well as prototype-testing.The fact-finding has formed the stable and unavoidable foundation of this project, which later on gets more creative and idea based.
Simulering, ett alternativ inom produktionsplanering?
Typically, when Faurecia in Torsås are planning a new assembly line, one of the steps is to build a full-scale model of the line in card board, a form of mock-up planning. Faurecia has shown interest in finding an alternative methodology. The purpose was to explore the possibility of replacing today's cardboard based mock-up planning with models in a digital simulation environment.The purpose of the thesis has been to answer some of these complex questions; What are the benefits of using a simulation tool? In what way can we use it? If we choose to use a simulation tool, in what way does it affect our way of planning an assembly line? What are the advantages and disadvantages? Are there any economical and social aspects?Our results made us realize that a digital simulation tool does not replace the card board. On the other hand simulation could be used as a complement.
Re-design och profilförändring av Ligistfilm
På vilka sätt kan ett företag profilera sig och vad kan effekterna komma att bli? Hur uppfattas ett företag vid en drastisk imageförändring? Denna rapport går igenom skaparprocessen över en re-design av en webbsida och framtagning av en presentationsfilm för att se om företaget Ligistfilm kan uppfattas på ett nytt sätt. Från en svart, mörk och maskulin webbsida till en ljus, modern och frigjord tillsammans med en presentationsfilm över hur Ligistfilm arbetar, tittar vi närmare på hur besökarnas syn på företaget kan förändras. Förändringen innefattar även ett skifte i fokus, från en webbsida med fokus på företaget Ligistfilm till en webbsida med fokus på individuella regissörer. Användartester som utförts visar hur Ligistfilm uppfattas utifrån den gamla webbsidan jämfört med den nya webbsidan tillsammans med presentationsfilmen..
Totalkostnadsmodell för distributionsnätverk med internationella containertransporter
Purpose ? The purpose of this thesis is to develop a total cost model for container transports and create a tool that calculates a suitable transport quantity from an economic view, which fulfills the demands on delivery service. To achieve this purpose the following questions will be answered:Which costs are affected by the decision between the two transport alternatives LCL and FCL? How does the decision of sending product LCL or FCL influence the delivery service? How can a tool be constructed to simplify the decision-making process regarding the choice of sending products LCL or FCL? Method ? A total cost model was developed. This model is supported from existing literature.
Balagan! Masterexamensprojektet The Darling Tweens i samarbete med Sara Stiber för Stadsbiblioteket i Malmö
Balagan! - for 9-12 year old on the City library of Malmö?Balagan! A place far away, filled with magical things. Here, a group of scientistsleft their research labs behind, in a seemingly endless story exploratorium.Now, a group of kids discover the place, trough a doorway found insidethe City Library of Malmo... They named the place Balagan. Together, theystart to create a world of stories...?We, me and Sara Stiber have made a project in cooperation with the City Libraryof Malmö, where we have been developing a concept for a soon-to-belibrary department for 9-12 year old.
Do it yourself : En studie om lokalproducerade produkters förpackningsdesign
The purpose of this study was to examine how local producers in the food and confectionery segment in Västernorrland, Sweden, working to communicate that the product is locally produced through its packaging design. We have chosen to look at how they work with the right packaging design because it is such an important part of the product marketing. A further aim was to examine how consumers perceive the packaging design of the locally produced products and how they consider that the packaging design communicates the product as locally produced. We have also analyzed the graphical elements contained in the locally produced product packaging through a semiotic analysis.The theoretical framework is based on theories in brand communication and Visual Communication, specializing in packaging design?s visual elements.The method used in this study is a qualitative method.
Linné hemvård : En grafisk profil till ett nystartat företag
The purpose of this work is to develop and test a design process where quick decisions and model building has a prominent role. The goal is to develop a number of products and build prototypes to be shown during the Carl Malmsten Furniture Studies spring exhibition 2012. I?m also writing a report describing my work.To reach my goal I have each day during the first phase conducted a short research and found a concept based on that days name day. Then I have continued in the workshop and worked with three-dimensional models.
Omkonstruktion av kolvlod : På uppdrag av institutionen för geologiska vetenskaper Stockholms universitet
On ocean beds around the world sinking particles of residual biomass from animals and vegetation have, over time, accumulated into thick layers of sediment. For researchers these layers of sediment contain valuable information about the earth?s past climate, information that can be used to predict future climate change and to estimate natural vs. human causes of today?s global warming.The Institute of Geosciences at Stockholm University studies sediment cores that have been acquired with an apparatus called piston corer.
Projektering av motorvägsbro över Ätran i Ulricehamn - Konceptuell design och preliminär dimensionering
Arkitektkontoret Sweco Architects i Göteborg har tagit fram ett förslag för ett bostadsområde i Varberg, där Varbergs kommun var beställare. De föreslog att ett eget områdesförslag skulle tas fram i Revit Architecture utifrån de planbestämmelser som gäller i området. Som en fördjupning i detta arbete valdes att även studera arbetsprocessen i programmet samt hur denna process kan tidsoptimeras. Ett problem idag är att en sådan process kan vara tidskrävande och ineffektiv. Syftet med detta arbete var att finna idéer på hur processen kan effektiviseras och att utveckla kunskaperna om Revit.Som en inledning modellerades hur området ser ut idag i Revit utifrån en ritning skapad i AutoCAD.
Nedläggning av service i levande landsbygder : En studie om servicen och dess föreställningar, utveckling och möjligheter
Syftet med uppsatsen har varit att undersöka hur de statliga föreställningarna om en fungerande service ser ut och sätta dem i relation till den faktiska utvecklingen på landsbygden, och även att undersöka alternativa lösningar till hur servicen på landsbygden kan bedrivas. Studien har fokuserat på svenska landsbygder generellt och för att söka svar på syftet har statliga myndigheters rapporter och dokument granskats där insikt har erhållits om hur servicen, något normativt bör vara. Genom metoder som kvalitativ textanalys av dessa rapporter, teoretiska ingångspunkter om landsbygdens nya ruralitet och tillgänglighet samt intervjuer med olika aktörer, dels om nytänkande servicelösningar och dels om landsbygdens servicesituation, sätts politik och praktik mot varandra. Det har visat sig att den politiska föreställningen om hur servicen bör vara ej till fullo överensstämmer med verkligheten. För att planera för en fungerande service på landsbygden krävs ett nytänkande med lösningar som beaktar dagens samhälle och det lokala, flexibilitet och innovationsrikedom..
SANNINGENS ÖGONBLICK En komparativ undersökning av ett stadsbiblioteks och en byggvaruhandels arbete med att möta sina besökare
The purpose of this thesis is to discuss how a Swedish public library approaches their costumers. I will show how a library interacts with their costumers compared to a business, which has a different economic work frame, a building materials supplier. My aim is to pinpoint differences and explore new methods for the library in order to improve their service.The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer both the product, proficiency and service that the customer needs. Service encounters at two organizations have been observed and their differences and similarities compared.
Public service och sociala medier : En studie om hur redaktionerna pa? Morgonpasset i P3 och P3morgen anva?nder sociala medier som arbetsverktyg
The purpose of this study is to examine how the editorial staff from the Swedish radio program Morgonpasset i P3 and the Norwegian radio program P3morgen uses Facebook and Twitter and how they can use social media as a tool in the production. The purpose is also to examine how active both of the editorial staff are on Facebook and Twitter and which kind of language they use on Facebook and Twitter. The radio programs both work under a lot of similar conditions and are both controlled by public service in both countries. To conduct the study qualitative interviews was performed with the web editor Christoffer Malm from Morgonpasset i P3 and the radio presenter Silje Nordnes from P3morgen in combination with a quantitative content analysis. The study was conducted over a limited period of the autumn of 2013.
De osynliga barnen? : en studie om Kriminalvården och Socialtjänstens arbete med barn till frihetsberövade föräldrar
The purpose of this essay was to look at how the Swedish Prison and Probation Service and the Social Service work with children who have parents in prison and what they can do to ease the contact between the children and their parents. In our study we have used different questions regarding parent role, gender, child perspective, contact possibilities and collaboration. We have interviewed six prison officers and five social workers in Skåne. We have also used previously written reports. Our conclusions are that the parent role is affected by imprisonment and more amongst the women than the men.
Serviceerbjudande : En jämförelse av skola och omsorg mellan Sverige och Virginia (USA).
Syfte: Mitt val av ämne härstammar från egna reflektioner och erfarenheter av att bo och leva i USA ett antal år. Jag har successivt insett att det är större skillnad mellan våra kulturer än vad jag hade förväntat mig. Med tre barn i skolan är kontaktytan mot utbildning stor och det går inte att undvika att göra jämförelser. Ämnet för uppsatsen landade i en jämförelse av serviceerbjudanden med skola och omsorg som tillämpningsområde. Syftet med uppsatsen är att med marknadsföring och service management som teoretisk bas beskriva och analysera serviceerbjudandet gentemot barnfamiljer i Virginia och Sverige.
Att möta kunden med användbarhet
In relation to the development of IT-products it is very important that the software supplier is aware not only of the target group but also the field of application. Usability should characterize the whole IT-design process as, in relation to this context, design includes more than merely those aspects which are visible to and thus can be interpreted by the naked eye. The study examines the specific qualities and properties that substantiate the usability and the demands that a customer rightfully expects from an IT-product. The user and the customer are highlighted in the same context in order to demonstrate that it is through the customer that an IT-product is defined as being useful. Thus, from this perspective, the user and customer can be considered as being the same person.